Raghavendra Mahankali
Sr. Provider Data Specialist
Hyderabad,TG
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Sr. Provider Data Specialist
Optum
Hyderabad, Telangana
01.2013 - Current
- Involved in provider configuration of FACETS application.
- Worked on FACETS and created Agreement ID’s as per business requirement.
- Attended meetings with managers to understand various process plans, business process, and functionality in detail.
- Assisted QA team in Preparing Test cases.
- Created change request forms on IPRS and Service definitions error.
- Assist associates on quality improvement for every work type.
- Ability to perform other quality related tasks as assigned.
- Completion of assigned audits within timeline.
Customer Support Executive
Bajaj Allianz life insurance company
Hyderabad, Telangana
10.2011 - 12.2012
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Investor Relationship Officer
Karvy
Hyderabad, Telangana
02.2008 - 10.2010
- Handling IPO, FPO, UTI & RMF. Issues, queries & statements.
- Queries regarding Non-Receipt of Refund Order and shares.
- Handling hold cases, Cheque Return Cases and Backlogs.
- As IRO mainly dealt with the IPO'S & the FPO’S (Follow-on public offer) Attending investor calls related to RMF & UTI mutual funds
- Status of Dividends & Redemptions and query resolution.
- Handling SIP related queries.
- Preparing MIS Report as per the investor queries.
Education
Bachelor of Arts -
Kattamanchi Ramalinga Reddy
KurnoolSkills
Data reporting
Reviewing data
Playing cricket and watching cricket
My hobby is playing cricket. It makes me feel fresh and energetic. I play it in weekends, with my friends in the playground, behind my house. Playing outdoor games makes us physically fit.
Timeline
Sr. Provider Data Specialist
Optum
01.2013 - Current
Customer Support Executive
Bajaj Allianz life insurance company
10.2011 - 12.2012
Investor Relationship Officer
Karvy
02.2008 - 10.2010
Bachelor of Arts -
Kattamanchi Ramalinga Reddy