Raghavendra Nagulavaram

• Providing IT support to US & Canada companies to manage contingent to permanent workforces on VMS platform and develop web interfaces on functionalities basis to meet
  the client requirements.
• Kept the PMO lead and Project Manager informed about project status and issues that may impact application performance and client expectations related to existing and new product features as well which are maintained on FlentisPro VMS platform.
• Requirements gathering for design and application configuration.
• Collaborate with stakeholder groups across the organization to ensure business and technology alignment.
• Interacted and coordinated between end users, expert team, UI/UX team, development and QA team and suggested key enhancements and changes to the business flow.
• Work with the scrum team and product owner to negotiate minimum viable product for delivery.
• Works closely with the UI specialists to improve the testability of requirement specifications.
• Perform Gap analysis, SOPs, develop and update tracking spreadsheets for process monitoring and reporting on time manner.
• Coached team members in techniques necessary to complete job tasks.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

• Managed all project related documentations including BRDs, MOMs, Review Logs, Issue Log, and Approval mails in a centralized reporting structure.
• Ensuring consistency across policies, procedures, and operating standards, and deliverables in assigned process as per agreed Service Level Agreements (SLA) to business.
• Fully involved in planning, tracking, and releasing deliverables.
• Led planning and QA/UAT testing efforts in an agile sprint-based methodology for company’s application, collaborating with onsite and offshore teams.
• Ensure development, maintenance, availability, and service level agreements of UAT and Configuration of best practice artifacts.
• Associated with Business SMEs, IT & Ops teams, and Project Managers to deliver high quality QA/UAT testing events that support and enable successful project implementation.
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning and other scrum-related meetings.
• Identify opportunity areas for operational efficiencies Participate in agile best practices including: Writing User stories, backlog refinement, story grooming sessions, sprint
  planning, stand-ups, sprint retrospective and demo backs.
• Part of regulatory reporting team (principally MiFID II/Brexit) to deliver the obligations including all impactful changes followed by the defined governance and control
  framework as per company instructions.
• Assist in defining and deploying new product development processes and in facilitating continuous improvement of existing processes.
• Liaise with internal/external stakeholders including clients, pricing vendors and auditors to resolve issues, proactively mitigate risk and execute remediation plans cross functional
  teams.
• Identified and resolved issues between employees, promoting better collaboration and mutual respect.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Additional Responsibilities:

• Team Management & Escalation handling
• Performance Appraisals
• Risk assessment- Identify and address areas of risk proactively within operation,
• Adhere procedures to ensure standardization across BSS Global Operating Model.
• Project Implementation Activities
• Collaborated with VP in order to grow business partners through prospecting, and follow-up activities

• Supervised day-to-day BAU operations, manage the core operational teams globally supporting security setup & maintenance, related escalations across the Asia, Europe & America regions to meet performance, quality and service expectations.
• Ensuring timely updating/review of SOPs, Issue Logs and Project tracker for the team before & after process transitions
  Participate/Coordinate in special events such as; data clean up, process improvement analysis, internal process audits, static data support for IPO events.
• Responsible for resource allocation and utilization, performance appraisals, conduct 1:1 meeting with the team.
• Conducting process reviews on timely manner to identify and eliminate the non-value tasks, encourage and implement the process improvement ideas to optimize the processing lead
  time.
• Supporting internal audit teams by preforming test activities on existing product.

• Ensuring that the daily team assignments are completed on time and with accuracy as per the Service Level Agreements for running the day-to-day activities smoothly.
• F&A (AP/AR Activities) - Oversees Agent Accounts Project: Redefine E2E Process, defined & implemented the new control & monitoring mechanism (AP/AR activities), results in bring down the huge, long outstanding amount approx. INR 1.1 billion of 21+ accounts within a short period of time.
• Accountable for: E2E ARR & A P Reconciliation activities, MIS Reporting, handling of training needs to the team.
• Provided financial reports and interpreted financial information to managerial staff while recommending further courses of action.
• Plan and allocate the resources according to client needs to support Global Operating model.
• Develop metrics that provide data for transaction measurements of various accounts, identifying indicators for future improvement opportunities.

• Managing all the activities by leveraging global electronic databases (Static & Exchange data), and the company's knowledge management network
• Ensure the quality of data by validating data sources regularly against company data, and troubleshooting data issues and implement processes to ensure data accuracy, completeness, consistency, and security
• Work with cross-functional teams to identify data-related opportunities and develop solutions that support business objectives and decision-making
• Provide training and support to other team members on data-related topics and tools ??
• Strong understanding of typical systems used to perform daily operations, including Excel, Bloomberg, and web-based cost basis and vendor systems.

• High quality data (Financial/Non-Financial Data) maintenance for CA events like product releases, management changes, dividend, earnings release details and provide it to clients on S&P work tools as per guideline specifications.
• Providing inputs and thoughts to the SME’s to work on process improvement ideas.
• Deliver on predefined individual and team targets including delivering outcomes with quality and excellence.
• Reviewing feedback involving transactions content to help correct errors and establish or refine procedures and processes to improve accuracy.
• Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns