Raghavendra Narasappa

- Manage key customer accounts, including Toyota and MSIL, by leading quality initiatives to achieve zero defects, improve audit scores, and maintain customer satisfaction ratings above 95%.

- Resolve customer issues using 8D methodology and implement corrective actions

- Conduct gap assessments and fulfill Customer Specific Requirements- Coordinate cross-functional teams for problem-solving and improvement planning

- Developing and implementing a comprehensive employee training program that resulted in a 25% improvement in employee productivity

• Strengthened relationships with key customers such as MSIL, JCB, and Renault for improved engagement.
• Addressed customer complaints through structured approaches like 8D, root cause analysis, and CAPA tools.
• Oversaw ISO – IATF 1649 documentation to ensure adherence to industry standards.
• Initiated scrap reduction projects aimed at enhancing operational performance.
• Employed QC tools for thorough analysis and resolution of ongoing quality issues.
• Conducted gage evaluations using MSA and Gage R&R to verify accuracy and stability.
• Executed comprehensive process and product audits within manufacturing settings.
• Utilized statistical process control (SPC) methods to analyze process performance.

• Planning & Execution of daily workforce at final inspection

• Analysis & resolution of quality problems using 7 QC Tools

• Monitoring production processes to identify deviations leading to defects & rejections in products, and Customer satisfaction

• Analysis of shop floor issues & line rejection

• Scrap reduction by process stabilization

• Reduce the inspection time by implementing new gauges and process improvements

• Rejection analysis techniques. Cause and effect diagram, 8D, RCA, and CAPA

• Co-ordination with In-house Quality Circle Team

• Follow up for timely Corrective & Preventive Actions on Audit reports, verify & close the same

• On-the-job training for employees and new joins regarding the Inspection system, methods, and visual standards with respect to DIN standards / ISO Standards.

• Planning & Execution of daily workforce at final inspection

• Analysis & resolution of quality problems using 7 QC Tools

• Monitoring production processes to identify deviations leading to defects & rejections in products, and Customer satisfaction

• Analysis of final inspection issues and significant scraps

• Reduce the inspection time by implementing new gauges and process improvements

• Rejection analysis techniques. Cause and effect diagram, 8D, RCA, and CAPA

• Co-ordination with In-house Quality Circle Team

• Team member in the Implementation of the Federal Mogul Production system

• On-the-job training for employees and new joins regarding the Inspection system, methods, and visual standards wrt DIN standards /ISO Standards