Summary
Overview
Work History
Education
Skills
Certification
Listening to pleasant music
Languages
Timeline
Hi, I’m

Raghavendra Pendyala

Ahmedabad
Raghavendra Pendyala

Summary

Dynamic Senior Business Account Manager with a proven track record at CRYPTOSOURCE TECHNOLOGIES PVT LTD, specializing in upselling strategies and exceptional relationship management. Achieved significant account growth through innovative sales presentations and effective communication, enhancing customer satisfaction and engagement. Demonstrates adaptability and a keen eye for continuous improvement, driving business development and team collaboration. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

24
years of professional experience
2
Certification

Work History

CRYPTOSOURCE TECHNOLOGIES PVT LTD

Senior Business Account Manager
03.2016 - Current

Job overview

  • Developed, maintained and utilized diverse client base.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Contributed to event marketing, sales and brand promotion.
  • Set and achieved company defined sales goals.
  • Contributed to team objectives in fast-paced environment.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Met existing customers to review current services and expand sales opportunities.
  • Generated advertising brochure for vendor use.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Ivy Comptech Private Ltd

Senior Associate
10.2004 - 11.2006

Job overview

  • Trained and supported new team members, maintaining culture of collaboration.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Increased customer service success rates by quickly resolving issues.
  • Trained and supervised employees on office policies and procedures.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

SWIFT RESPONSE PVT LTD

Support Associate
07.2003 - 10.2004

Job overview

  • Created, prepared, and delivered reports to various departments.
  • Liaised between corporate decision-makers and sellers on issues involving fees, prohibited items and gating.
  • Gathered, organized, and input data into [Software].
  • Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
  • Advocated for sellers and provided feedback to enhance selling process for overall improvements.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Supported team with knowledgeable administrative assistance.
  • Assisted sellers with platform requirements for renewals and upgrades.
  • Answered questions regarding seller inventory, shipping, payments and buyer complaints.
  • Displayed flexibility to adapt to quarterly policy changes and database re-organization.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Monitored employee and customer interactions to assess quality of service.
  • Demonstrated computer skills for data entry and answered broad variety of inquiries.

G.E. CAPITAL INTERNATIONAL SERVICES PVT LTD

Senior Processing Executive
03.2001 - 07.2003

Job overview

  • Scheduled products, prepared items for sale and submitted samples for analysis to facilitate quality assurance process.
  • Created production schedules to effectively fulfill production plans and meet process goals.
  • Fostered safe and clean work environment by educating and directing team on control points, equipment and resources.
  • Promoted safe working practices to maintain compliance with established policies and procedures.
  • Collaborated with director on process improvement initiatives to attain goals.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Completed daily logs for management review.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Proofread and edited documents for accuracy and grammar.
  • Increased customer service success rates by quickly resolving issues.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Education

VINAYAKA MISSION UNIVERSITY
Salem, India

MCA from Computers
08-2005

OSMANIA UNIVERSITY
Hyderabad

B.Com from Accounting And Business Management
03-1999

Skills

  • Upselling strategies
  • Client presentations
  • Budgeting expertise
  • Technical understanding
  • Relationship Management
  • Account growth
  • Product and service knowledge
  • Data-driven decision-making
  • Verbal and written communication
  • Staff training and motivation
  • Sales Forecasting
  • Problem-solving abilities
  • Point of sale operation
  • Market Research
  • Attention to Detail
  • Written Communication
  • Sales Cycle Management
  • Cold-calling
  • Relationship Building
  • Solution selling
  • Brand representation
  • Customer Satisfaction
  • Account Management
  • Adaptability and Flexibility
  • Organizational Skills
  • Account Servicing
  • Evaluate leads
  • Persuasive Communication
  • Team member motivation
  • Sales Presentations
  • Sales strategy
  • Product Demonstration
  • Multitasking Abilities
  • Professionalism
  • Lead Generation
  • Effective Communication
  • Decision-Making
  • Pipeline Management
  • Time management abilities
  • Upselling techniques
  • Problem-solving aptitude
  • Business Development
  • Self Motivation
  • Consultative Selling
  • Cross selling
  • Adaptability
  • Sales Promotion
  • Interpersonal Communication
  • Team building
  • Effective customer upselling
  • Opening and closing procedures
  • Customer feedback
  • Client acquisition
  • Networking skills
  • Active Listening
  • Excellent Communication
  • Team Collaboration
  • Customer Retention
  • Customer Engagement
  • Continuous Improvement

Certification

CERTIFIED PRINCE2 PRACTITIONER

CONSUMER COMPLIANCE CERTIFIED

Listening to pleasant music

I just listen to any music which sounds harmonious and pleasant. There's no specific genre in that.

Languages

Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)

Timeline

Senior Business Account Manager

CRYPTOSOURCE TECHNOLOGIES PVT LTD
03.2016 - Current

Senior Associate

Ivy Comptech Private Ltd
10.2004 - 11.2006

Support Associate

SWIFT RESPONSE PVT LTD
07.2003 - 10.2004

Senior Processing Executive

G.E. CAPITAL INTERNATIONAL SERVICES PVT LTD
03.2001 - 07.2003

VINAYAKA MISSION UNIVERSITY

MCA from Computers

OSMANIA UNIVERSITY

B.Com from Accounting And Business Management
Raghavendra Pendyala