Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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RAGHAVENDRA PONNAGANTI

Hyderabad

Summary

Banking operations & Fintech professional with over 10+ years of experience, driving positive results and efficiency. Expertise in streamlining processes and achieving operational excellence. Skilled in financial analysis, risk management, and client relationship management.

Overview

11
11
years of professional experience

Work History

Duty Manager (CRED)

Dreamplug Technologies Pvt Ltd. Under Prefr Product
Hyderabad
08.2022 - Current
  • Developed and implemented strategies to improve customer service.
  • Acted as a central figure for Mandate & NACH (ECS) presentation scheduling
  • Increased productivity via transitioning from manual to automated processes.
  • Coordinate efforts with various departments driving revenue enhancements.
  • Oversaw comprehensive dataset management and reconciliation activities
  • Coordinating efficient settlements for all payment operations
  • Fostered effective partnerships with key stakeholders to drive superior outcomes.
  • Managed lender specifications.
  • Resolved real-time issues effectively

DEPUTY MANAGER

ICICI Bank Ltd
Hyderabad
03.2014 - 07.2022
  • Gathering requirements for various business cases
  • Estimating the full solution development life cycle
  • Involved in deployment of automation in users environment.
  • Coordinated with accounting and product development teams to resolve deviations
  • Conducted process walkthroughs of reconciliations
  • Played pivotal role in merging LMS functionalities with core banking platforms
  • Core Banking activities
  • Auto Debit Banking
  • ECS Banking
  • Debt Service Operations
  • Handled several Digital payments channels processes
  • SPOC for BCP activities done for counter part
  • Protagonist for reverting customer data through BIU

Education

High School Diploma -

Banking Operations
NIIT
01-2014

MBA - Finance & Marketing

School Of Management Studies, VIGNAN
Guntur
03-2011

Skills

  • Performance improvements
  • Computer Proficient
  • Cost analysis and savings
  • Employee development
  • CRM Systems
  • Multi-Task Management
  • Cross-functional team management
  • Experienced with Jira tool

Personal Information

  • Date of Birth: 02/01/91
  • Nationality: Indian

Timeline

Duty Manager (CRED)

Dreamplug Technologies Pvt Ltd. Under Prefr Product
08.2022 - Current

DEPUTY MANAGER

ICICI Bank Ltd
03.2014 - 07.2022

High School Diploma -

Banking Operations

MBA - Finance & Marketing

School Of Management Studies, VIGNAN

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