Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Mother's Name
Father's Name
Languages
Disclaimer
Timeline
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Raghavendra Prasad R

Bangalore

Summary

Resourceful senior administrator with over 7+ years of experience, known for high productivity and efficient task completion. Specialize in strategic planning, operational management, and process improvement. Excel in communication and leadership to enhance organizational performance. Committed to leveraging these skills to contribute effectively to team and company success.

Overview

11
11
years of professional experience

Work History

Senior Administrator - Operations Support

DeliverHealth Solutions India Pvt Ltd
Bangalore
01.2017 - Current
  • Assigning the daily jobs, maintaining quality trackers and aim to resolve issue on first customer interaction by being proactive.
  • Attending of client calls, taking queries and processing it within given TAT on a priority basis.
  • Attaining excellence in customer service through active listening, understanding and providing a issue solvable service.
  • Validation and updating of final reports & data required by client via Shadow link , etc. software's.
  • Auditing the process and reporting done on hourly basis.
  • Publishing and preparation of various process and management-oriented reports and analysis of customer requirements.
  • Day-to-day support activities for End-users by validating reports generated by audit team.
  • Generating Internal Reports of total work load in a Day.
  • Handled a new project with utmost diligence, which Includes job assigning, quality, timing, and performance.
  • Quality Check of all tasks performed by team members before delivering to clients and address all the queries raised by client.
  • Carried out day-to-day interaction within the team for betterment of the job performed without any queries reverted back by the Client.
  • Analyzed data collected from various sources to evaluate effectiveness of operations.

Process Associate / Email Support- Verification Process

SDS Pathology India Pvt Ltd
01.2014 - 12.2016
  • Company Overview: Specialist Diagnostic Services Pvt Ltd known as 'SDS Pathology' is one of Australia's leading private medical laboratory and pathology services.
  • Experience in Laverty department in Verification process.
  • Solving issues regarding patient's complete information like Change of address, first and sure name, patients ID and other details and clinical descriptions.
  • Coordinating with Operations team in fixing the issues reported by the clients.
  • Leadership - Take ownership of work and ensure completion as per agreed SLAs and time frames.
  • Team work - Assist team in backlog or exigent situations. Ensure compliance with team leader's work-related instructions.
  • Contribute effective process improvement ideas viz. process standardization, simplification etc. on a regular basis in line with the laid down policies.
  • Ensured that all the email communication activities are performed in accordance with the company policies.
  • Extending as per business requirements.
  • Tools used - IBM Anzio lite.
  • Specialist Diagnostic Services Pvt Ltd known as 'SDS Pathology' is one of Australia's leading private medical laboratory and pathology services.

Education

Bachelor of Computer Applications -

C.V. Raman University

Skills

  • Microsoft Office
  • Customer service
  • Report generation
  • Client communication
  • Team collaboration
  • Operational support
  • Process auditing
  • Process updates
  • Data entry
  • Administrative support
  • Email management
  • Multi-tasking
  • Time Management

Accomplishments

  • Received Monthly and weekly awards for high numbers of cases with accuracy.
  • Rewarded with several goodies under monthly performance contest.
  • Appreciations e-mails from Managers, Team leads and Clients on numerous occasions for resolving queries effectively.

Personal Information

  • Date of Birth: 13/03/90
  • Gender: Male
  • Marital Status: Single

Mother's Name

Shamala

Father's Name

Ramachandra

Languages

  • English
  • Kannada
  • Telugu
  • Tamil

Disclaimer

I hereby declare that the above mentioned particulars are true to the best of my knowledge and confidence.

Timeline

Senior Administrator - Operations Support

DeliverHealth Solutions India Pvt Ltd
01.2017 - Current

Process Associate / Email Support- Verification Process

SDS Pathology India Pvt Ltd
01.2014 - 12.2016

Bachelor of Computer Applications -

C.V. Raman University

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Raghavendra Prasad R