Raghavendra Rao
Application Engineer
Bangalore,KA
Summary
Compassionate and Dedicated with 11 years of experience in delivering high quality Technical Support to Clients. Its always been my priority to deliver tangible results that drive business growth and exceed expectation level of Employer. Recognized for exceptional organizational skills, attention to detail and ability to thrive in any kind of Environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Field Application Engineer
OS Electronics India Pvt. Ltd.
Bangalore
12.2024 - Current
- As a FAE, part of the role involves interacting directly with clients to understand their requirements and find solutions using the company's products or services.
- The process often begins with initial contact through phone or email to gauge interest, followed by in-person meetings where they can better assess the client's needs, provide product demos, answer technical questions, and discuss potential applications.
- Handling Sizable business accounts for India South Region.
- Collect info from customers and update to Regional HQ, SG.
- Focusing on Automotive and Telecom Sector to Increase the business share in India.
- Actively involved in new development activities and support Free samples for New business generation.
- Organize Tech Day at customer place along with Global Product Managers to introduce New Products and Technology.
- Closely work with CSR's and Buyer's for the Purchase Orders and Pull in-Push out of components.
- Forecast Planning for short term, long term and Inventory planning Implemented for High running parts.
- Frequently update factory situation on customer complaints and Report Management on Continuous Improvements.
- Active participate in quarterly business Review with Suppliers/customers to achieve business Targets.
- Regularly visit customers for business review to address their concerns and update management on Visit Report.
- Participation in National, Regional Trade Shows and Industry Events.
- Increased Market share by design in, Alternate Suggestions and replacement proposals.
Senior Technical Support Engineer
Element14 India Pvt. Ltd.
Bangalore
01.2017 - 12.2024
- Ensure operational excellence with Meeting targets for response time and customer satisfaction.
- Continually improve knowledge of industry by Explaining technical concepts to stakeholders and Develop ideas to improve on product offerings.
- RMA Specialist on SBCs and Test & Measurement Products for Root Cause Analysis.
- Proactively identifying customer needs and proactively addressing concerns.
- Managing customer expectations and delivering timely technical support.
Field Application Engineer
Serial Microelectronics Pte. Ltd.
Bangalore
04.2014 - 09.2016
- To drive growth of Business Development activity and building Demand Creation of products.
- Duties Include accessing customer, business needs, designing and testing of hardware Components.
- Extensive Product Knowledge.
- Strong customer relationship Building.
- Advanced troubleshooting skills.
- Participation in National, Regional Trade Shows and Industry Events.
- Increased Market share by design in, Alternate Suggestions and replacement proposals.
Education
M.Tech - Power Electronics
VTU
Bangalore06.2013
BE - Electrical and Electronics
VTU
Bangalore06.2008
Skills
- Customer relationship management
- Collaborative Problem-solving
- Adaptability to new technologies
- Time Management
- Client-focused approach
- Sell technical products
- Communication
- Embrace challenges
Certification
- Molex Connectors Learning Locker Programme
- Level 2 training on Fluke Industrial products Range
- Omron Product Training on Relay, Switches and Sensors
Awards
Employee of Year for outstanding customer service on Live Chat & Phone Support, Element14 India Pvt. Ltd., 01/01/21
Extra Mile Award & Star Performer Award, Element14 India Pvt Ltd., 01/01/23
Spot Award for Fixing Web bug Error, Element14 India Pvt Ltd., 01/07/24
Projects
Design of LPS for an Online UPS., Schneider Electric, 06/01/12 - 06/01/13
Control Panel Upgradation of Seat grinding Machine from Relay Logic to PLC., Bosch Ltd., 01/01/08 - 06/01/08
Timeline
Senior Field Application Engineer
OS Electronics India Pvt. Ltd.
12.2024 - Current
Senior Technical Support Engineer
Element14 India Pvt. Ltd.
01.2017 - 12.2024
Field Application Engineer
Serial Microelectronics Pte. Ltd.
04.2014 - 09.2016
M.Tech - Power Electronics
VTU
BE - Electrical and Electronics
VTU
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