Raghavendra Rao B M

Senior Operations Manager in Regulatory & Reference Data (RRD) perimeter

Key Responsibilities:

• Ensuring smooth BAU of activities managed as part of Client Data Hub perimeter.
• Escalation management, RCA preparation on incidents.
• Responsible for production KPIs, Monthly Dashboards and Quality control declaration in various applications.
• To define productivity measurement trackers to ensure right unit processing time, thereby identifying internal efficiency with the process.
• Interaction with vendor management teams and data providers to identify and define centralized data source for Fund & Corporate client data management.
• To lead project initiatives; from project definition, budget assessment, resource finalization to heading project Operational and Steering (Sponsor) committee meetings.
• Supervising Automation study topics within the process and coordinating with IT and Development to facilitate smooth go-live of BOTs into production.
• Part of Executive committee that decides and runs cross process initiatives and synergies.
• Managerial point of contact for onshore/sponsor queries on Client Data topics.
• Lead on Governance initiatives, responsible to establish connect with Front Office and Back Office functions, understand their requirements and define regular governance interaction to collect feedbacks and measure progress.
• Responsible for periodic review of SLA and BIA documents and receiving sign off from onshore.
• In charge for monthly sign-off of billing and headcount details of the process with Management Service Units
• Knowledge Transfer Programmes: Integral part of all knowledge transfer initiatives of the team and as part of scope expansion initiative, traveled to the onshore location (Paris) during March-April 2014.
• Migrated new activities and interacted with various Sales and Front offices to understand their requirements and feedback.
• Prepared standard operating procedures for all the new activities and controls with onshore sign off.
• Devised, deployed and monitored processes to boost long-term business success.
• Supported regulatory compliance by overseeing all audits to verify protocol adherence.
• Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
• Monitored over 35 employees' day-to-day activities and made plans to rectify issues resulting in quality, productivity and efficiency
• Implemented Cross Training program and used multi tasking skills of team members to promote consistent and positive client experiences.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reduced operational risks by implementing proactive Data Quality Controls on Client Referential attributes
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Developed and rolled out new policies designed to bolster productivity and to improve efficiency
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
• Promoted positive customer experience through day-to-day supervision and management of Client Data Hub activities
• Coordinated leadership workshops within the Department to educate team members on best practices to optimize productivity.
• Improved productivity while reducing staffing and operational costs (5 Productivity Gains achieved from 2019)
• Supported top-level decision-making and strategy planning, forging productive relationships with Higher Management
• Trained, coached and mentored staff to support smooth adoption of change management actions
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Instrument Management & Pricing Services, HSS – HSBC Security Services is a part of HSBC which is formed by a merger between Bank of Bermuda Operations and HSBC Security services in the year 2008.

HSS Geneva Market Data team Bangalore is responsible to maintain various asset classes like Equities, Fixed income, funds and complex derivative products on Geneva which will be used by various hedge funds, pension funds worldwide

Responsibilities:

• To carry out daily creation and maintenance of securities master files, prices and corporate actions in an application called GENEVA.
• To ensure that the systems used by the HSS group have the correct instruments available in the databases.
• Creating securities like Equity, Bond, warrant, Bank Debt to a more exotic derivative or OTC instruments like Total return swaps, Interest Rate Swaps, Swaptions etc.
• Handling queries from the functional areas on market data issues, meeting the required work standards and time scales.
• Quality Audit and SLA adherence checks.
• To ensure that turn-around time & performance level agreements are met.
• Direct interaction with 3rd party securities data Vendors like Bloomberg, Exshare (FTS), Reuters and DTCC.
• Handling the process training to the new joiners in the team.

Order Processing is a part of Business Operations where, Purchase orders placed by the customers are processed for effective download of the required product requested by the customers.

The order processing team is responsible for maintaining and creating the quotes and downloading the purchase orders with correct taxes and prices which in turn would be accessed by the financing team to download the product.

Responsibilities:

• Scanning the Purchase Orders placed by the customers for the correctness and requirements.
• Calculating duties and taxes and arriving at final prices.
• Processing the orders using a tool called SMARTS.
• Loading the orders into another tool called ADAMS for further processing.
• Documents follow up and check up.
• Ensuring the release of orders to production.