Raghavendra Udayagiri
Nandyal
Summary
Dynamic Spa Manager with a proven track record at R3 Wellness Whitefield Marriott Hotel, excelling in customer service and staff training. Expert in health and safety compliance, I streamlined operations, enhancing service delivery and boosting customer satisfaction. Adept at performance evaluation, I fostered a high-performing team culture that drove operational excellence.
Overview
9
9
years of professional experience
Work History
Spa Manager
R3 wellness Whitefield Marriott hotel
Bangalore
01.2025 - Current
- Managed daily spa operations to enhance guest experiences and streamline service delivery.
- Conducted regular staff meetings to ensure service consistency and adherence to protocols.
- Monitored operations for compliance with health, safety, and hygiene standards.
- Delivered exceptional customer service through direct engagement with guests throughout their visits.
- Earned recognition from management for outstanding customer service performance.
- Managed daily spa operations at a luxury hotel in Whitefield.
- Supervised a team of therapists and support staff for optimal service delivery.
Housekeeping Administrative
P&O Cruises Ship
London
04.2023 - 11.2024
- Operated equipment and machinery according to safety guidelines.
- Completed routine maintenance and repair.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
Duty Manager & Unit Manager
Tantra wellness Spa Grandmecure Kormangala
Bangalore
11.2021 - 01.2023
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Reviewed customer feedback surveys in order to identify areas for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Streamlined workflow processes, reducing project completion times.
Executive Operations
Mint Hotels & Resorts
Hyderabad
07.2019 - 06.2021
- Created effective business plans to focus strategic decisions on long-term objectives.
- Generated reports detailing progress on all operational tasks and initiatives.
- Resolved customer complaints quickly while ensuring customer satisfaction levels remain high.
Industrial Training
Howard Johnson by Wyndham Hebbal
Bangalore
12.2018 - 06.2019
- Assisted with recruitment and placement of trained participants through visits to businesses and organizations.
- Assessed employee skills and identified areas for improvement.
Front Associate
Mint Hotels & Resorts
Bangalore
02.2017 - 12.2018
- Operated equipment such as scanners and scales correctly during checkout process.
- Handled incoming calls from customers regarding orders or other inquiries.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Organized store by returning merchandise to proper areas and restocked displays.
- Helped customers locate items within the store using the inventory system.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
Skill India Certification – Beauty & Wellness - Certificate in Beauty And Spa Therapies
National Skill Training Institute
Jaipur 01-2021
International Diploma - hotel & Hospitality
ASK Institute of Hotel Management
01.2019
10th SSC -
S.R.K.V High School
10-2013
Skills
- Customer support proficiency
- Training and mentoring
- Stock control
- Performance assessment
- Safety regulations adherence
- Facility oversight
- Strategic marketing
- Leadership skills
Personal Information
- Date of Birth: 06/29/195
- Nationality: India
- Marital Status: Single
Languages
- English
- Hindi
- Telugu
- Kannada
- Tamil
Awards
- Spa revenue max highest sale award 2025 in Marriott Whitefield
- Heart of the House Award, Accor Group, Grand Mercure, Bangalore, 04/2022
- Guest Appreciation Awards, Howard Johnson by Wyndham, 2018–2019
- Certificate of appreciation, Mint Hotels, 03/2018
- Certificate of appreciation, Mint Hotels, 05/2018
- Employee of the Month certificate, Mint Hotels, 08/2017
Hobbies and Interests
- Music
- Gym
- Movies
- Travelling
- Long Bike Ride
- Cooking
Career Accomplishments
In the 7 years of professional experience in the Operations Department in various nature of organizations, I entered as a low rank and moved forward with the devotion and consistency at the workplace at high ranked profile.
Departments Covered
- Front Office
- Food & Beverage Service
- Housekeeping (Admin)
- Kitchen (Food temperature Cold and hot food)
- Spa
Timeline
Spa Manager
R3 wellness Whitefield Marriott hotel
01.2025 - Current
Housekeeping Administrative
P&O Cruises Ship
04.2023 - 11.2024
Duty Manager & Unit Manager
Tantra wellness Spa Grandmecure Kormangala
11.2021 - 01.2023
Executive Operations
Mint Hotels & Resorts
07.2019 - 06.2021
Industrial Training
Howard Johnson by Wyndham Hebbal
12.2018 - 06.2019
Front Associate
Mint Hotels & Resorts
02.2017 - 12.2018
Skill India Certification – Beauty & Wellness - Certificate in Beauty And Spa Therapies
National Skill Training Institute
International Diploma - hotel & Hospitality
ASK Institute of Hotel Management
10th SSC -
S.R.K.V High School