Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Raghavendran R

Raghavendran R

Senior Manual Tester | Business Analyst | Certified Scrum Master (CSM)
Coimbatore

Summary

Business Analyst with experience in requirement gathering, process analysis, and stakeholder management. Strong background in Manual Testing, UAT coordination, and defect tracking, ensuring requirements are delivered with quality. Skilled in Agile tools (Jira) and data analysis (Excel, Power BI). Certified Scrum Master (CSM) with experience in facilitating Agile ceremonies, removing impediments, and coaching teams to improve delivery. Skilled in backlog management, stakeholder collaboration, and driving continuous improvement using Jira, Confluence.

Overview

12
12
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Senior Quality Analyst

eNoah iSolutions
01.2016 - Current
  • Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
  • Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
  • Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
  • Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Managed customer feedback mechanisms, addressing concerns to improve service quality.
  • Conducted root cause analysis for product failures, preventing recurrence of defects.

Team Lead / Trainer

Medcal Consulting
01.2014 - 01.2016
  • Led and trained a healthcare semi-voice team with quality audits.
  • Developed Excel-based tracking templates to improve operational reporting.
  • Facilitated open lines of communication between trainers/trainees by regularly holding focus groups which lead to improved learning experience.
  • Established a mentoring program that paired experienced employees with new hires to foster continuous learning and development.

Education

B.Tech - Information Technology

SSN College of Engineering
01.2012

Skills

Agile and Scrum frameworks

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Certification

Certified Scrum Master (CSM) – Scrum Alliance (Validated expertise in Agile Scrum practices, team facilitation, and servant leadership)

Timeline

Senior Quality Analyst

eNoah iSolutions
01.2016 - Current

Team Lead / Trainer

Medcal Consulting
01.2014 - 01.2016

B.Tech - Information Technology

SSN College of Engineering

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Raghavendran RSenior Manual Tester | Business Analyst | Certified Scrum Master (CSM)