Raghavendra Ponnaluri
Hyderabad
Summary
Experienced process developer and subject matter expert with a proven track record in team management, content moderation, and process optimization. Skilled in collaborating with leadership to achieve project goals, enhancing user satisfaction, and driving continuous improvement. Proficient in MS Word, MS Excel, problem-solving, and warehouse operations, with a focus on leveraging analytical skills to deliver impactful results in dynamic environments.
Overview
3
3
years of professional experience
Work History
Process Developer - Subject Matter Expert
Genpact India Private Limited
Hyderabad
05.2024 - Current
- Collaborating with company leadership to define and refine project objectives, I provided expert guidance and support to a high-performing team of 20 members, fostering collaboration, driving results, and ensuring successful quality and accuracy within deadlines.
- Obtaining management approval, or approving alterations in procedures and policies.
- Delivered insights that enhanced user support, contributing to an increase in user satisfaction.
- Provided constructive feedback to team members, fostering a collaborative environment, and driving continuous improvement in project outcomes.
Process Associate - Trust and Safety
Genpact India Private Limited
Hyderabad
09.2022 - 05.2024
- Moderated content by combining AI and human expertise to ensure regulatory compliance
- Consistently achieved high-quality standards, leading to recognition as a top performer in the team
- Review, Classify and eliminate sensitive content
AVOC Associate
Amazon Development Centre, India
Banglore
02.2022 - 05.2022
- An Amazon Vision Operations Centre (AVOC) associate is required to watch the video of stowing activity in a fulfillment center, understand it thoroughly, and make the best use of human judgment and available resources to indicate the activity captured in the video.
- Meet predetermined and assigned productivity targets, and quality standards, within expected deadlines.
- Contribute to process changes to minimize handling time, increase work efficiency, and improve the software tool that we will be using.
Education
B.COM(HONS) - Accounting & Finance
Koneru Lakshmaiah Education Foundation
Vijayawada08.2020
INTERMEDIATE - Maths, Economics & Commerce
Master Minds Junior College
vijayawada04.2017
Board of Secondary Education -
Ravindra Bharathi School
Vijayawada04-2015
Skills
- MS Word
- MS Excel
- Content moderation
- Team Management
- Problem solving
- Warehouse operations
Accomplishments
- Promotion, Advanced from Process Associate to Process Developer within 18 months, demonstrating exceptional performance.
- EE Ratings, Achieved 16 top EE (Exceeding Expectations) ratings in 21 months, consistently surpassing team targets.
- Tool Insights, Offered insights that led to tool improvements, enhancing user experience and operational efficiency.
Personal Information
Date of Birth: 11/16/99
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Internships
Krishna Milk Union, Vijayawada (01/2020 - 03/2020)
Academic project work in Finance & Accounts section and has submitted mini project on "Working Capital Management"
Sindhu Tax Consultants, Vijayawada (05/2019 - 07/2019)
A project report on Practical Insight Into Accounting for Summer internship
Hobbies and Interests
- Tech Enthusiast
- Travel
- Photography
Timeline
Process Developer - Subject Matter Expert
Genpact India Private Limited
05.2024 - Current
Process Associate - Trust and Safety
Genpact India Private Limited
09.2022 - 05.2024
AVOC Associate
Amazon Development Centre, India
02.2022 - 05.2022
B.COM(HONS) - Accounting & Finance
Koneru Lakshmaiah Education Foundation
INTERMEDIATE - Maths, Economics & Commerce
Master Minds Junior College
Board of Secondary Education -
Ravindra Bharathi School
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