Summary
Overview
Work History
Education
Skills
Accomplishments
PERSONAL DETAILS
Certification
Interests
Timeline
Generic
Raghavendra Prasad

Raghavendra Prasad

Team Lead / Payment Solutions Specialist
Hyderabad

Summary

Experience in supervising teams, including performance management and career development. Strong interpersonal skills to work effectively with internal departments and external customers. Inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

19
19
years of professional experience
1
1
Certification
3
3
Languages

Work History

Team Lead / Payment Solutions Specialist (DFS)

Payment Solutions Specialist
07.2024 - Current
  • Consistently exceed revenue, gross profit, and KPI targets across monthly, quarterly, and half yearly cycles.
  • Aligned with UK Mid-Market Sales Teams to drive strategic growth.
  • Deliver prompt, professional, and consistent sales and account management services.
  • Lead the UK-based DFS Sales Team operating from Hyderabad.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Inside Sales Manager

Dell Financial Services
04.2021 - 06.2024
  • Lead a team of specialists across diverse business segments.
  • Recruit, train, set objectives, and manage performance to ensure operational excellence.
  • Develop and execute strategic sales plans to expand the buyer base and drive revenue.
  • Conduct daily check-ins to align team goals and monitor progress against sales quotas.

Team Lead

Dell Financial Services
09.2018 - 04.2021
  • Lead finance specialists across Small Business, Mid-Market, and Channel segments.
  • Motivate teams to exceed KPIs and sales targets consistently.
  • Drive DFS visibility through targeted campaigns and segment-specific events.
  • Launch contests and initiatives to boost performance metrics.
  • Expand market share through new account development and partner engagement.
  • Strengthen customer relationships and support solution-based selling.

Finance Specialist

Dell Financial Services
06.2015 - 09.2018
  • Exceed revenue, gross profit, and KPI targets across all reporting periods.
  • Provide tailored finance solutions to business clients.
  • Ensure consistent, high-quality sales and account management service.
  • Drive market expansion through new customer acquisition and partner development.
  • Strengthen client relationships and support solution-oriented sales strategies.

APOS ISR (Ireland Global, Public and Li)
08.2012 - 06.2015
  • Drive service sales through effective probing, cross-selling, and upselling.
  • Educate customers on Dell’s product portfolio to deliver comprehensive solutions.
  • Consistently meet margin and revenue targets.
  • Maintain a strong sales pipeline through timely follow-ups.

Sales Associate

Canada Sales Department
06.2006 - 06.2012
  • Achieved and exceeded revenue, margin, and KPI targets including services, finance attach, and peripherals.
  • Delivered tailored system configurations by understanding customer needs, enhancing overall satisfaction.
  • Gained hands-on experience in high-pressure, target-driven environments.
  • Proficient in Dell internal tools: DOMS (US & Canada), IDD, DELTA, HELIX, and DELLSERV.

Education

Executive Program - Managing Business Decisions

IIM-Calcutta

B.H.M - Hotel Management

Institute of Hotel Management (I.H.M)
01.2006

Intermediate - undefined

Board of Intermediate education
01.2003

10th Standard - undefined

State Board of Secondary Education
01.2001

Skills

Operations management

Performance monitoring

Process improvement

Coaching and mentoring

Performance improvement

Accomplishments

  • EMEA President’s Club-2018 (Circle of Excellence)
  • VP Award – Best Business Contributor, H1 FY’18
  • VP Award – Special recognition for FY17 – DFS support
  • Best Business Contributor Award – Q1 FY’17
  • President Award. Q4-FY’13.
  • Part of Developmental Dialogue Interviews in FRS.
  • Bronze Awards – Q1 FY’16/ Q2 FY’15 / Q3 FY’14
  • MVS Mix (Highest APOS (Q on Q)
  • Rep of the Quarter award Q1-FY13.
  • Rep of the Quarter award.Q2-FY’12.
  • Rep of the Quarter award.Q1-FY’12.
  • Rep of the Quarter award.Q4-FY’11.
  • Part of the Mentor- Mentee Program.
  • Printer Champ award.
  • CCO Academy.

PERSONAL DETAILS

  • Father’s Name: B. Vijay Kumar
  • Mother’s Name: Sarala Devi
  • Date of Birth: 18th August 1985.
  • Gender: Male
  • Marital Status: Married.
  • Wife’s Name: Samatha.
  • Children : 2 Daughters 1. Hanusri (12 years ) 2. Saanvisri(9 Years)
  • Nationality: India

Certification

Learning Power BI . Advanced Excel, SQL

Interests

Passionate Walker

Food Enthusiast & Culinary Explorer

Music & Financial Podcast Enthusiast

Timeline

Team Lead / Payment Solutions Specialist (DFS)

Payment Solutions Specialist
07.2024 - Current

Inside Sales Manager

Dell Financial Services
04.2021 - 06.2024

Team Lead

Dell Financial Services
09.2018 - 04.2021

Finance Specialist

Dell Financial Services
06.2015 - 09.2018

APOS ISR (Ireland Global, Public and Li)
08.2012 - 06.2015

Sales Associate

Canada Sales Department
06.2006 - 06.2012

B.H.M - Hotel Management

Institute of Hotel Management (I.H.M)

Intermediate - undefined

Board of Intermediate education

10th Standard - undefined

State Board of Secondary Education

Executive Program - Managing Business Decisions

IIM-Calcutta

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Raghavendra PrasadTeam Lead / Payment Solutions Specialist