Passionate Walker
Raghavendra Prasad
Team Lead / Payment Solutions Specialist
Hyderabad
Summary
Experience in supervising teams, including performance management and career development. Strong interpersonal skills to work effectively with internal departments and external customers. Inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
19
19
years of professional experience
1
1
Certification
3
3
Languages
Work History
Team Lead / Payment Solutions Specialist (DFS)
Payment Solutions Specialist
07.2024 - Current
- Consistently exceed revenue, gross profit, and KPI targets across monthly, quarterly, and half yearly cycles.
- Aligned with UK Mid-Market Sales Teams to drive strategic growth.
- Deliver prompt, professional, and consistent sales and account management services.
- Lead the UK-based DFS Sales Team operating from Hyderabad.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Inside Sales Manager
Dell Financial Services
04.2021 - 06.2024
- Lead a team of specialists across diverse business segments.
- Recruit, train, set objectives, and manage performance to ensure operational excellence.
- Develop and execute strategic sales plans to expand the buyer base and drive revenue.
- Conduct daily check-ins to align team goals and monitor progress against sales quotas.
Team Lead
Dell Financial Services
09.2018 - 04.2021
- Lead finance specialists across Small Business, Mid-Market, and Channel segments.
- Motivate teams to exceed KPIs and sales targets consistently.
- Drive DFS visibility through targeted campaigns and segment-specific events.
- Launch contests and initiatives to boost performance metrics.
- Expand market share through new account development and partner engagement.
- Strengthen customer relationships and support solution-based selling.
Finance Specialist
Dell Financial Services
06.2015 - 09.2018
- Exceed revenue, gross profit, and KPI targets across all reporting periods.
- Provide tailored finance solutions to business clients.
- Ensure consistent, high-quality sales and account management service.
- Drive market expansion through new customer acquisition and partner development.
- Strengthen client relationships and support solution-oriented sales strategies.
APOS ISR (Ireland Global, Public and Li)
08.2012 - 06.2015
- Drive service sales through effective probing, cross-selling, and upselling.
- Educate customers on Dell’s product portfolio to deliver comprehensive solutions.
- Consistently meet margin and revenue targets.
- Maintain a strong sales pipeline through timely follow-ups.
Sales Associate
Canada Sales Department
06.2006 - 06.2012
- Achieved and exceeded revenue, margin, and KPI targets including services, finance attach, and peripherals.
- Delivered tailored system configurations by understanding customer needs, enhancing overall satisfaction.
- Gained hands-on experience in high-pressure, target-driven environments.
- Proficient in Dell internal tools: DOMS (US & Canada), IDD, DELTA, HELIX, and DELLSERV.
Education
Executive Program - Managing Business Decisions
IIM-Calcutta
B.H.M - Hotel Management
Institute of Hotel Management (I.H.M)
01.2006
Intermediate - undefined
Board of Intermediate education
01.2003
10th Standard - undefined
State Board of Secondary Education
01.2001
Skills
Operations management
Performance monitoring
Process improvement
Coaching and mentoring
Performance improvement
Accomplishments
- EMEA President’s Club-2018 (Circle of Excellence)
- VP Award – Best Business Contributor, H1 FY’18
- VP Award – Special recognition for FY17 – DFS support
- Best Business Contributor Award – Q1 FY’17
- President Award. Q4-FY’13.
- Part of Developmental Dialogue Interviews in FRS.
- Bronze Awards – Q1 FY’16/ Q2 FY’15 / Q3 FY’14
- MVS Mix (Highest APOS (Q on Q)
- Rep of the Quarter award Q1-FY13.
- Rep of the Quarter award.Q2-FY’12.
- Rep of the Quarter award.Q1-FY’12.
- Rep of the Quarter award.Q4-FY’11.
- Part of the Mentor- Mentee Program.
- Printer Champ award.
- CCO Academy.
PERSONAL DETAILS
- Father’s Name: B. Vijay Kumar
- Mother’s Name: Sarala Devi
- Date of Birth: 18th August 1985.
- Gender: Male
- Marital Status: Married.
- Wife’s Name: Samatha.
- Children : 2 Daughters 1. Hanusri (12 years ) 2. Saanvisri(9 Years)
- Nationality: India
Certification
Learning Power BI . Advanced Excel, SQL
Interests
Food Enthusiast & Culinary Explorer
Music & Financial Podcast Enthusiast
Timeline
Team Lead / Payment Solutions Specialist (DFS)
Payment Solutions Specialist
07.2024 - Current
Inside Sales Manager
Dell Financial Services
04.2021 - 06.2024
Team Lead
Dell Financial Services
09.2018 - 04.2021
Finance Specialist
Dell Financial Services
06.2015 - 09.2018
APOS ISR (Ireland Global, Public and Li)
08.2012 - 06.2015
Sales Associate
Canada Sales Department
06.2006 - 06.2012
B.H.M - Hotel Management
Institute of Hotel Management (I.H.M)
Intermediate - undefined
Board of Intermediate education
10th Standard - undefined
State Board of Secondary Education
Executive Program - Managing Business Decisions
IIM-Calcutta
Similar Profiles
Ayan KhatibAyan Khatib
Technical Account Manager at Razorpay-Payment Gateway & Payment SolutionsTechnical Account Manager at Razorpay-Payment Gateway & Payment Solutions
Naresh LunavathNaresh Lunavath
Java Tech Lead at Autope Payment SolutionsJava Tech Lead at Autope Payment Solutions
NITIN KUMAR MISHRANITIN KUMAR MISHRA
Sr. Corporate Counsel – India at FIS Payment Solutions & Services India Private LimitedSr. Corporate Counsel – India at FIS Payment Solutions & Services India Private Limited
Nithin SaraNithin Sara
Sr. Product Engineer at TECHMAHINDRA LTDSr. Product Engineer at TECHMAHINDRA LTD
SASIDHAR RAYALASASIDHAR RAYALA
Senior Accounts Executive at Select CarsSenior Accounts Executive at Select Cars