RAGHAVENDRA SETTY CHAGI
OPERATION MANAGER
Bengaluru
Summary
Seasoned Operations Manager and talented leader with 18 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
19
19
years of professional experience
Work History
Operations Manager
IBM INDIA PRIVATE LIMITED
02.2007 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw the financial reporting process, including preparing and presenting monthly management reports, and variance analysis.
- Monitored operational budgets, identified budget shortfalls, and recommended cost-saving solutions.
- Collaborated with internal audit and compliance teams to maintain strong internal control measures, and ensure legal conformity.
- Attrition Control and Motivating the Team by Timely Rewards and Recognition.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
Education
MBA - Accounting And Finance
PES COLLEGE
Bengaluru, India 04.2001 -
BBA - Accounting And Finance
JSS COLLEGE
Dharwad, India 04.2001 -
Skills
Operations management
Accomplishments
● Awarded Talent Spark for 2 years
● Awarded Individual Championship award for Excellent Performance
● Awarded Ovation Award
● Certified for Six Sigma Quality Awareness
● Awarded for Process Improvement
● Awarded STAR award of the month for doing a work beyond the call of duty
● Received Appreciation for bringing down WIP volume for North America Team (Stretch Assignment)
● Received Appreciation for surpassing all set Targets
● Received ComEx Q1 Star Award 2025
● Received Blue Captain award twice for Employee Engagement
Timeline
Operations Manager
IBM INDIA PRIVATE LIMITED
02.2007 - Current
MBA - Accounting And Finance
PES COLLEGE
04.2001 -
BBA - Accounting And Finance
JSS COLLEGE
04.2001 -