Raghavendra Singh Tadipatri
Hyderabad
Summary
Accomplished Operations Team Lead with expertise in team management, process optimization, and quality assurance. Proven success in enhancing efficiency and customer satisfaction through data analysis and strategic solutions. Experienced Quality Assurance Lead skilled in managing diverse teams and implementing testing methodologies to improve product quality. Strong analytical and negotiation skills foster cross-functional collaboration and drive continuous improvement.
Overview
13
13
years of professional experience
Work History
Senior Quality Assurance Lead
Wipro Limited
08.2025 - Current
- Led quality assurance teams to ensure compliance with project specifications.
- Managed team of QA engineers to execute manual tests, ensuring thorough validation of product functionality.
- Designed automated test scripts to enhance testing efficiency and coverage.
- Collaborated with cross-functional teams to identify and implement quality improvement opportunities.
- Conducted root cause analysis to address non-compliance issues effectively.
- Investigated customer complaints to identify root causes of product defects and recommend corrective actions.
- Mentored junior QA staff on best practices and testing methodologies.
- Collaborated with stakeholders throughout the software development lifecycle.
Team Lead
Accenture Solutions Pvt. Limited
Hyderabad
10.2015 - 03.2025
- Led a team of 20+ QA specialists, driving operational efficiency and achieving CSAT targets.
- Designed and implemented quality assurance processes, ensuring compliance with industry standards.
- Conducted data analysis and root cause investigations (FMEA, 5-Why) to identify and address quality and performance issues.
- Collaborated with stakeholders and cross-functional teams to identify process gaps and enhance service delivery.
- Developed training programs and performance improvement plans to support team growth and achieve performance objectives.
- Progressed through multiple roles, building expertise in customer support, quality assurance, and team leadership.
- Transitioned to a Quality analyst and conducted audits, provided feedback, and worked with training teams to improve quality.
Process Developer
GENPACT
Hyderabad
05.2013 - 10.2015
- Provided training and process support to C3 representatives, contributing to increased customer satisfaction and faster resolution times.
- Collaborated with Advanced Technical Support Teams to address escalations via chat and IRIS tickets, ensuring timely issue resolution.
- Assisted C3 representatives in resolving complex customer inquiries about product purchases, hosting, and services, improving overall customer experience.
- Led daily huddles to share updates on product launches and process changes.
Education
Bachelors - Information Technology
Krishna Murthy Engineering College
Hyderabad, India01-2012
MPC -
Guntur Vikas JR college
Hyderabad, India01-2008
Secondary School Certificate (SSC) -
Dilsukhnagar Public School
Hyderabad, India01-2006
Skills
- Quality Assurance Training
- Test Case Development
- Quality assurance
- Performance Evaluation
- Quality Control Leadership
- Process Improvement
- Process Optimization
- Root cause analysis
- Data Analysis
- Data Extraction
- Power BI
- Google Sheets
- Cross-Functional Collaboration
- Problem solving
- Feedback integration
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Timeline
Senior Quality Assurance Lead
Wipro Limited
08.2025 - Current
Team Lead
Accenture Solutions Pvt. Limited
10.2015 - 03.2025
Process Developer
GENPACT
05.2013 - 10.2015
Bachelors - Information Technology
Krishna Murthy Engineering College
MPC -
Guntur Vikas JR college
Secondary School Certificate (SSC) -
Dilsukhnagar Public School