Srishty Saini
Patiala
Summary
Dynamic Relationship Manager with a proven track record in enhancing client satisfaction and retention. Skilled in complaint resolution, effective communication. Committed to driving service operations and maximizing customer loyalty. Results-oriented professional specializing in client relationship management and sales strategies. Demonstrated success in resolving customer complaints, training teams, and implementing effective service operations. Ready to leverage expertise to boost client satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Service Manager
KOTAK MAHINDRA BANK LTD.
Chandigarh
06.2024 - Current
- Managed customer service operations to enhance client satisfaction and retention.
- Resolved customer inquiries regarding banking services and products efficiently.
- Trained new employees on service protocols and bank policies.
- Oversaw complaint resolution processes to maintain high service standards.
- Resolved customer complaints in a timely manner.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Adhered to customer service standards to foster satisfaction and retention.
Product Sales Manager
KOTAK MAHINDRA BANK LTD.
CHANDIGARH
01.2023 - 05.2024
- Managed client relationships to ensure high satisfaction and retention rates.
- Coordinated product launches and promotional events in assigned regions.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Managed NR account opening of region efficiently
- Managed account opening of region within TAT with customer satisfaction.
Relationship Manager
ICICI BANK LTD.
Chandigarh
02.2018 - 10.2022
- Developed strong client relationships through regular communication and services.
- Analyzed client feedback to identify areas for improvement in banking services.
- Conducted regular account reviews to ensure customer satisfaction and retention.
- Educated clients on banking products and services to meet their financial needs.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Developed strategies to attract new customers while retaining existing ones.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Maintained accurate records of all client interactions within the company's CRM system.
Education
Master Of Commerce (MCom) - Accounting And Finance
PANJAB UNIVERSITY
CHANDIGARH05-2017
Bachelor Of Commerce (BCom) - Accounting And Finance
PANJAB UNIVERSITY
CHANDIGARH04-2014
10+2 - Commerce
Central Board of Secondary Education (CBSE)
Rupnagar, Punjab05-2011
Skills
- Customer service
- Complaint resolution
- Client relationship management
- Service operations management
- Sales strategies
- Account management
- Financial analysis
- Product knowledge
- Communication skills
- Active listening
- Wealth management offerings
- Relationship management
- Effective customer communication
- CRM proficiency
- Sales proficiency
- New business generation
- Product recommendations
- New business development
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Service Manager
KOTAK MAHINDRA BANK LTD.
06.2024 - Current
Product Sales Manager
KOTAK MAHINDRA BANK LTD.
01.2023 - 05.2024
Relationship Manager
ICICI BANK LTD.
02.2018 - 10.2022
Master Of Commerce (MCom) - Accounting And Finance
PANJAB UNIVERSITY
Bachelor Of Commerce (BCom) - Accounting And Finance
PANJAB UNIVERSITY
10+2 - Commerce
Central Board of Secondary Education (CBSE)