RAGHILA T.R
Thrissur
Summary
Experienced healthcare professional with a strong background in quality management, patient safety, and regulatory compliance, including NABH and ISO accreditations. Skilled in general administration, team leadership, and fostering a culture of continuous improvement in healthcare delivery. Proven ability to implement and sustain quality management systems, ensuring adherence to industry standards and best practices. Passionate about enhancing patient care through excellence in healthcare quality and safety. Seeking to leverage expertise in a dynamic organization committed to high-quality healthcare outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
ASST. MANAGER - QUALITY CELL
Apollo Adlux Hospital
Cochin
01.2023 - Current
- Implemented and supported the hospital in achieving NABH Accreditation with minimal NC's(5th Edition standards)
- Conducted Quality Improvement Projects
- Facilitated internal audits and quality assurance activities.
- Assisted in external audits at another Apollo Hospitals facility as part of the Integrated Clinical and Quality Audit (ICQUA).
- Conducted facility inspection rounds to identify and mitigate safety and security risks.
- Monitored and validated quality and performance indicators.
- Ensured adherence to the annual events calendar by hospital committees.
- Facilitated various mock drills as per the annual calendar.
- Provided training on quality standards for newly joined staff.
- Updated and implemented standard operating procedures across the hospital.
- Ensured the closure of 80% of incidents within 7 days by stakeholders.
QUALITY OFFICER
Elite Mission Hospital
Thrissur
08.2019 - 01.2023
- Implemented NABH accreditation standards. Coordinated the NABH pre-assessments, final assessments, and desktop surveillance audit, and rectification of observation points.
- Medical Record Audit.
- Formulation of Clinical Audit Committee
- Conducting training for doctors.
- Preparation and revision of all NABH standards as per the 5th edition.
- Providing continuous training classes for all categories of staff, including doctors, on NABH standards.
- Commencement of all committees, their documentation, and organizing meetings.
- Implementation and monitoring of all quality indicators and objectives in all key areas of the hospital, and their continuous monitoring.
- Conducting internal audits, inspections, and rounds in all areas of the hospital at regular intervals, and keeping records for the same.
- Coordinate with all departments in their quality management and improvement program.
- Conducting Quality Rounds, Internal Audits, and Mock Drills.
- Induction and Orientation of new Joiners about Hospital Policies and Procedures
SR. ADMINISTRATIVE OFFICER
Rapid Diagnostics Pvt. Ltd.
Cochin
04.2013 - 11.2017
- Managed the staff within the organization
- Oversaw the financial health of the department
- Participated in employee assessments in coordination with the Regional Manager
- Conducted performance appraisals, training, and development
- Addressed daily employee concerns and issues, fostering long-term relationships through personal interaction
- Acted as a point of contact for employee grievances, clarifying leave policy queries
- Managed full and final settlements and exit formalities in coordination with the Regional Manager
- Ensured the organization's compliance with legal requirements
- Arranged meetings and conferences
- Coordinated and corresponded with clients and vendors
EXECUTIVE (Laboratory Department)
Amrita Institute of Medical Sciences and Research Center
Cochin
07.2009 - 06.2011
- Coordinated lab functions to meet NABL standards
- Conducted Material Utilization studies for all departments
- Improved lab service efficiency through workflow alterations
- Mapped consumables and materials used for each lab service
- Provided data for developing the Hospital Information System
- Corresponded with distributors and vendors for timely availability of lab materials
Education
Master of Hospital Administration -
DEEMED University
Kerala, India01.2009
BSc. - Microbiology
Bharathiar University
Kerala, India01.2007
Skills
- Quality Improvement Projects
- Internal Audits
- Facility Inspection rounds
- Quality Monitoring
- Training on Quality Standards
- Incident Closure
- Standard Operating Procedures
- MS Office
Certification
- Program On Implementation of NABH Standards for Hospitals (5th Edition) - ISO 9001: 2015 Certification Program.
- Certificate Of Participation on IPC (Infection Prevention and Control Capacity Building - Orientation Training for COVID - 19 Preparedness and IPC for Healthcare Facilities conducted by Amrita Hospitals & Indian Council of Medical Research.
- QUALCON - 2022, One day Quality Conference conducted by ASTER MIMS Hospital.
- Actively coordinated for a workshop conducted at Apollo Adlux Hospital, Kochi on Facility Design & Disaster Management as part of 12th IPSC Pre Conference Workshop.
- National Workshop & Conference on Healthcare Quality & Patient Safety, Organized by CAHO south zone in association with Aster Medicity, Kochi
Languages
Proficient/Fluent (C2), Proficient/Fluent (C2), Native
References
Available upon request
Personal Information
- Passport Number: N3650959
- Passport Expiry Date: 10/14/25
- Date of Birth: 12/01/84
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Affiliations
- Actively participated as a delegate and served as a member of the organizing team for the 11th and 12th International Patient Safety Conference, held consecutively in Bangalore (2024) and New Delhi (2025).
Timeline
ASST. MANAGER - QUALITY CELL
Apollo Adlux Hospital
01.2023 - Current
QUALITY OFFICER
Elite Mission Hospital
08.2019 - 01.2023
SR. ADMINISTRATIVE OFFICER
Rapid Diagnostics Pvt. Ltd.
04.2013 - 11.2017
EXECUTIVE (Laboratory Department)
Amrita Institute of Medical Sciences and Research Center
07.2009 - 06.2011
- Program On Implementation of NABH Standards for Hospitals (5th Edition) - ISO 9001: 2015 Certification Program.
- Certificate Of Participation on IPC (Infection Prevention and Control Capacity Building - Orientation Training for COVID - 19 Preparedness and IPC for Healthcare Facilities conducted by Amrita Hospitals & Indian Council of Medical Research.
- QUALCON - 2022, One day Quality Conference conducted by ASTER MIMS Hospital.
- Actively coordinated for a workshop conducted at Apollo Adlux Hospital, Kochi on Facility Design & Disaster Management as part of 12th IPSC Pre Conference Workshop.
- National Workshop & Conference on Healthcare Quality & Patient Safety, Organized by CAHO south zone in association with Aster Medicity, Kochi
Master of Hospital Administration -
DEEMED University
BSc. - Microbiology
Bharathiar University
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