RAGHU P
System Administrator
SHORANUR
Summary
Microsoft Certified professional with 14 Years of experience in IT Support Industry. 8 Years of experience in automobile industry as an IT System Administrator. Well Experienced in Dealer Management System, Microsoft Dynamics 365 CRM System. Solid knowledge in BMW Sales and service process.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
IT Systems Administrator
BMW EVM AUTOKRAFT
Kochi
05.2017 - Current
- BMW Application Support including CRM and DMS
- BMW Technical Applications Installation and Support
- Creating and Monitoring the connectivity to branches through VPN
- Coordinate with BMW CI Audit
- Provide training to the sales and CRM teams regarding the usage of the applications, features, and functionalities
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Created and terminated user's accounts from start to finish in business applications.
- Updated customers and senior leaders on progress and roadblocks.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
- Improved user experience by troubleshooting application issues and collaborating with developers on necessary updates or enhancements.
- Provided exceptional technical support to end-users, promptly addressing any reported issues or concerns with system functionality.
SYSTEM ANALYST
HOLIDAY GROUP
Kochi
05.2016 - 04.2017
- Implementing and Functional Support for Project Management tool CANDY and BUILDSMART (Construction Computer Software)
- Improved systems with addition of new features and infrastructure.
- Installed system updates to address vulnerabilities and reduce security issues.
- Resolved malfunctions with systems and programs through troubleshooting.
- Provided client support on system operation and troubleshooting.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Provide Trainings for End Users
IT EXECUTIVE
LOTS SHIPPING LIMITED
Kochi
07.2012 - 05.2016
- Provide First Level support for SAP BUSINESS ONE
- Ensure the smooth billing operation of Barges and RO-RO ferry services
- Configured and implemented IT initiatives to produce measurable business value.
- Managing and maintaining IT systems, networks, and infrastructure.
- Provide Email Application Support
- Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
- Implement an RF network on the RO-RO vessel to connect the application to the main office.
SENIOR CUSTOMER SUPPORT ENGINEER
IT ZONE INFOCOM PVT LTD
Trissur
06.2010 - 07.2012
- Providing direct and technical support for customers
- CCTV installation and support
- Configuring Microsoft outlook and other email to clients
- Troubleshooting of network problems and to provide end user support and maintenance
- Experience RF and OFC network environment
- Installation and configuration of various network printers and storage devices.
Education
DIPLOMA IN HARDWARE AND NETWORKING - HARDWARE AND NETWORKING
India Options Software Pvt Ltd Training Institute
Trissur 06.2009 - 03.2010
Skills
IT Management
Network Management
Dealer Management System
undefinedCertification
Microsoft Certified Professional
Timeline
IT Systems Administrator
BMW EVM AUTOKRAFT
05.2017 - Current
SYSTEM ANALYST
HOLIDAY GROUP
05.2016 - 04.2017
IT EXECUTIVE
LOTS SHIPPING LIMITED
07.2012 - 05.2016
SENIOR CUSTOMER SUPPORT ENGINEER
IT ZONE INFOCOM PVT LTD
06.2010 - 07.2012
DIPLOMA IN HARDWARE AND NETWORKING - HARDWARE AND NETWORKING
India Options Software Pvt Ltd Training Institute
06.2009 - 03.2010
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