Raghu R
Experienced Mortgage professional
Summary
Highly experienced Mortgage professional with 10 years of experience in the banking services industry. Proven track record in Bankruptcy,reconciliation, document execution, reporting, training & risk management. Supervise Daily Operations, strong competencies for addressing operational issues, determines staffing requirements, work assignments, succession planning and data management.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Senior Quality Assurance Administrator
Wells Fargo
09.2022 - Current
- Proficiently managing Quality Assurance process.
- Maintaining a strong understanding of client specifications and requirements to complete day-to-day activities and accurate assessment of performance against established criteria.
- Preparing and presenting monthly metrics and MBR Decks for stakeholders.
- Preparation of documentation for QA Reviews & SAMs, Validation of BCP and Business Resiliency documents.
- Periodic Audit of SOP, SOW, Anomaly Testing & 100% access revocations.
- Root Cause Analysis & Control Matrix for Errors.
- Conducted multiple walkthrough and side-by-side with Management.
- Part of multiple transitions and ensured smooth completion in a timely manner.
- Trained Team Members with no prior Bankruptcy background for ad-hoc requirement
- Organized and led training sessions for team members on risk awareness sessions, new tools, processes and methodologies to ensure consistent application across the Quality Assurance department.
Subject Matter Expert
Avanze Technologies Pvt Ltd
10.2020 - 09.2022
- Responsible for training new team members.
- Growing up the Value Chain (GVC) Mortgage Trainer.
- Managed timelines effectively to ensure SLA,TAT and KPI's are met or exceeded client expectations without sacrificing quality standards.
- Manage workflow, documentation, evaluate process knowledge ,quality check and cascade updates to team.
- Weekly review with Clients regarding issues, concerns, improvements, Applications - Access and training.
- Preparing and presenting metrics, priority reports.
SME Mortgage
Visionet Systems, Pvt Ltd
03.2017 - 10.2020
- Processing Curative / Lien Clearance applications.
- Working on US mortgage Appraisal reports (1004,1073,1075,1025, 2055,1075 forms).
- Part of Voice team: contact clients at the Count office to get the required documents.
- Valuation / Appraisal QC and Pre underwriting: - Working on US mortgage for pre underwriting reviewing and verifying the loan application and supporting documents.
- Analyzing loan risk, requesting and collecting required documentations from applicant, different agencies and websites.
- Work closely with lenders/Attorney's to subordinate the junior liens,obtaining Satisfactions / Re-conveyance of liens, preparing deeds to add/remove title interests on the property.
- Review application like 1003 form, preliminary title report, borrower's authorization, 8821 form etc. to determine the pending liens, Judgment and other transaction that may hold the security interest on the property and work on eliminating.
Sr. Process Executive
Infosys Limited
06.2012 - 12.2015
- Updating loan related cash transactions in to RAM'S.
- Responsible for QC/Audit of the samples from the production and providing feedback to the associates.
- Escrow Reconciliation, Preparing Cash Balancing, LMS, Files on daily Basis.
Education
Master of Commerce - Commerce
KSOU
04.2001 -
Bachelor of Commerce - Commerce
Bangalore University
04.2001 -
Skills
- Problem Solving
- Data /Time Management
- Adaptability and Critical Thinking
- Leadership & Teamwork
- interpersonal Communication
- Bankruptcy/Mortgage
Certification
Diploma in Corporate Administration & Practical Accounting from IFAI
Skillset
- Problem Resolution
- Data Management
- Adaptable
- Critical Thinking
- Operational Reporting
- Leadership & Teamwork
- Communication
- Training
- Bankruptcy/Mortgage
- MS Excel/Power Point
Awards
- Wells Fargo Champion Award, Q3 2024
- Manager Spotlight Award, Q1 2024
Timeline
Senior Quality Assurance Administrator
Wells Fargo
09.2022 - Current
Subject Matter Expert
Avanze Technologies Pvt Ltd
10.2020 - 09.2022
SME Mortgage
Visionet Systems, Pvt Ltd
03.2017 - 10.2020
Sr. Process Executive
Infosys Limited
06.2012 - 12.2015
Master of Commerce - Commerce
KSOU
04.2001 -
Bachelor of Commerce - Commerce
Bangalore University
04.2001 -
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