Raghu Raman
Chennai
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
14
14
years of professional experience
Work History
Software Developer
TVS Credit Services Limited
Chennai
07.2021 - 12.2023
- 2.3 years' experience as Production Support Engineer with technical knowledge in Oracle SQL
- Handling L2 level with 24/7 Production Support Incident, problem, change and event management and managing work order life cycles
- Experienced in writing complex SQL Queries using Joints, functions, set operators, sub queries etc
- Strong expertise in Oracle Database on both windows environments
- Strong in Job monitoring and have good interpersonal, communication and leadership skills.
Quality Assurance Analyst
TVS CREDIT SERVICE LIMITED
Chennai
10.2015 - 06.2021
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork
- Created and achieved product quality objectives and met product specifications
- Fixed identified issues to increase productivity and boost workflows
- Created and gained project approval on project test plans
- Mentored and coached team members on QA topics and strategies
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges
- Organized and maintained work environment to allow for maximum productivity
- Physical Document Verification in TWO-WHEELER, TRACTOR, CAR, UCV, MSME.
Process Executive
TRAYEE BUSINESS SOLUTION
Chennai
12.2009 - 09.2015
- Chargeback related activates
- Generated weekly and monthly reports summarizing key performance indicators associated with dispute resolutions process.
- Monitored daily reports generated from merchant services providers for accuracy and completeness of information related to chargebacks.
- Maintained detailed records of all customer interactions and transactions.
- Investigated potential fraudulent activity associated with customer accounts by conducting thorough research into each case.
- Collaborated with internal teams such as Risk Management, Legal, Customer Service, Merchant Services. to ensure that all parties are informed of any changes in policy or procedure relating to chargebacks.
- Reported discrepancies between merchant services provider reporting and internal system data related to chargebacks on a regular basis.
- Processed chargebacks utilizing the appropriate systems, tools and procedures.
- Researched complex customer inquiries related to dispute resolution and provided timely feedback on results.
- Analyzed customer account data to identify patterns or trends in order to prevent future disputes.
- Presented monthly summaries of dispute resolutions efforts at management meetings.
- Maintained detailed records of all activities related to dispute resolution.
- Reviewed customer chargeback disputes and determined appropriate course of action.
- Merchant Acquiring related Activates
- Checking for necessary documents in Merchant Account Packets with the check list
- Setting up of Merchant ID, Additional MID and Regional MID
- Changes in setting up of Merchant Payment A/c Changes, MSF changes etc
- Charges like Financial Charges, Tariff Charges, and EDC Rental Charges etc
- Manual Slip Capturing, Short Swipe and Out collection
- Merchant Letter Refunds
- Receiving Request through mails and Action the request
- Preparation of MIS
- Back-office Maintenance
- Bonus Points Redemption
- Transfer of points from one card to another card
- Credit the points to customer
- Reinstate the points to customer
- Checking of card level and account level
- Taking part in discussion with user group meetings
- Suggestion of enhancements of software for speedy & risk-free process
- Handling of Queries received through mails and reverting to those mails within the stipulated time
- (Email Support Lotus note 8.0)
- Closing customer card and account level
- INSURANCE AND PORTFOLIO MAINTENANCE
- COE - Cash on EMI maintaining NEFT, COP, SB TRANSACTION
- BT - Balance transfer funds from HSBC to OBC bank maintaining COP,NEFT transaction
- BTE - Balance transfer on EMI transfer funds from HSBC to OBC bank maintaining COP,NEFT transaction
- BALCON - Converting the balance into an EMI
- LOP - (LOAN ON PHONE) Converting the transaction into an EMI
- PRECLOSURE of EMI, and credit the interest to customer
- Handling Accounts Reconciliation solutions
- For BTE, COE, BT Accounts
- Preparing balance sheet for BTE,COE,BT Accounts
- Communicating with HSBC staffs through mails & telephonic conversation for accomplish the backend processing
- Ensuring highest productivity
- Publish Daily MIS.
Education
Bachelor of Computer Applications - Computer And Information Sciences
New Prince Shri Bhavani College
07.2009
Skills
- Payment Processing
- Dispute Resolution
- Microsoft Office
- Financial understanding
- Client Relationship Building
- Document coordination
- Deadline Management
- Payment Collection
- Customer inquiries
- Problem-solving aptitude
Timeline
Software Developer
TVS Credit Services Limited
07.2021 - 12.2023
Quality Assurance Analyst
TVS CREDIT SERVICE LIMITED
10.2015 - 06.2021
Process Executive
TRAYEE BUSINESS SOLUTION
12.2009 - 09.2015
Bachelor of Computer Applications - Computer And Information Sciences
New Prince Shri Bhavani College
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