Summary
Overview
Work History
Education
Skills
Certification
Projects
Accomplishments
Timeline
Hi, I’m

Raghu Ravi

Techno Functional Lead
Bengaluru,KA
Raghu Ravi

Summary

An Astute Professional with 17 years of experience in Service Delivery Management, Project Management, Technical Account Management, Team Management, Cloud, DevOps, DC, Virtualization, Server, Storage and Software Support/Systems Administration and Technical Support with organizations. Key People Leader, who has successfully led and motivated cross-functional teams towards growth and success in the organization; created a clear & compelling view of future through coaching and execution; extensively coordinated with multi-cultural & global teams for smooth functions. Very Impactful and Experienced Technology Executive recognized for leading through ambiguity and implementing pioneering solutions across IT sector. Led entire activities for multiple zones Datacenter, Cloud & Cross-platform. Executed projects with budget between $100K to $300K; developed roadmap for technology plans, strategy implementations, business, operational transformation & executions for large Programs; Immense experience in building and leading high performing teams. Collaborative team player with strong analytical and problem-solving skills. Skilled in identifying and resolving complex issues, improving processes, and enhancing overall team functionality. Experience in creating and maintaining team documentation. Proficient in conducting root cause analysis and mentoring junior team members. Cross communication between departments, from a reactive approach to a proactive and team-oriented one that spanned all teams who were involved the full product value chain. Strong project management, implementation skills that have resulted in repeated success in guiding sizeable, cross-functional, multi-cultural & multi-geographical teams in the design and launch of leading-edge solutions and best practices. Designed strategic IT transformation plans and implemented target operating models that leveraged new business enablement, reduced costs and streamlined operations to ensure competitiveness in a global market. Proven capabilities in engaging with clients & top management for evolving strategic vision, driving change, building IT roadmap, infusing new ideas, implementing emerging technologies for the long run, and taking enterprise system performance & productivity to next level. Evoked thought leadership to grow the vertical & revenue/margin targets and the existing accounts. Experience in “Lift & Shift” of Legacy On-premise to Cloud Migrations. Capable Functional Consultant with extensive expertise in implementing Oracle cloud solutions for a range of customers. A highly energetic professional exhibiting a sense of urgency in regards to bug fixes and issue resolution. Offering hands-on technical knowledge of applications, software, and other technologies. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

18
years of professional experience
7
years of post-secondary education
4
Certificates

Work History

Oracle GSC

Techno Functional Lead
06.2022 - Current

Job overview

  • Handling Team size of 50 in rotational shift model (25 Direct with Authority & 25 Contract without authority) and managing their leaves/activities/skill/development from Onboarding to Project Live transactions
  • Implemented a new ticketing system resulting in a 20% increase in customer issue tracking efficiency
  • Developed and delivered training programs for team members, leading to improved technical skills and customer satisfaction
  • Collaborated with cross-functional teams to identify and implement process improvements, resulting in a 15% reduction in customer escalations
  • I Prepare weekend Change resources allocation to respective project & Support Activities and Monitor weekend activities to achieve it in defined Schedule maintenance
  • As we suppose to penalize if miss SLA (99.97) as per agreement, we closely follow and do check Hourly Health Monitoring
  • Maximum User Count monitoring, In order to maintain AMP portal UP and Running without issues as it their Revenue Department Landing and high load page
  • I have taken ownership of OCI initiatives like OMC to O&M Migrations and New 23 A Deployments
  • Maintain and update Teams Infra Architect Documents/ Runbook/Project tracker/Shift Scheduler/Patching Update tracker/Resource contact /Scheduler/Patching Update tracker/Resource contact /Skill trackers
  • Project EPIC creation for SOW Architect Team and manage PIVOT epic, Issue Structure
  • Creating Project schedule for New Implementations, Security Quarterly Patching, Schedule maintenance
  • Maintain Project tracker for change approvals and implementation closures
  • Preparing TOWN HALL, Monthly Service Review, Weekly Report Presentations for Stake Holders and Demonstrate team achievements
  • Attending Change Management Calls to review and approve our Teams Planned activities
  • Project Dashboard with status report updation
  • Maintaining and Creating Schedule for upcoming Sprints and its status progress
  • Environment health status of PROD/STAGE/PSTST/SDLC preparation and demonstrations
  • Achieved Highest Ticket resolution count (100) within short span time
  • Collaborated with business analysts for accurate requirement gathering and documentation, ensuring alignment with client objectives.
  • Led cross-functional team for successful system implementation, ensuring seamless end-user experience.
  • Developed comprehensive project plans to achieve desired outcomes within budget constraints.

AbInBev

Technical Project Manager/Service Delivery Manager
01.2020 - 06.2022

Job overview

  • Managing project forecast, cost & margin for various activities within zones
  • Spearheading quick detection of problems & deployment of solutions & facilitating efficient use of resources
  • Encouraging flexibility & adaptability to changing needs of customer; providing Quicker Fixes
  • Reviewed & Approved Expenses of the Team members, monitored the expenditures within margin
  • Formulated project schedule as per customer’s business priority & strategy; determining resources and procuring resources for projects from stakeholders & other business units
  • Setting up new cross-functional team for every project; maintaining proper records of Risk, financial & quality plans in as per AbInBev Project Management Methodology
  • Defining project KPI, formulating project management plan & established project governance
  • Adhering to project work plan with Microsoft project, updating with progress reports to customer & internal stakeholders
  • Assessing Risk based on Severity, Criticality, Probability & Timeframe
  • Preparing & Executing Risk Mitigation Plans
  • Scheduling & organizing retrospective meetings; acting on feedback from customers & team Conducting functional & performance tests & its iterations; executing User Acceptance Tests
  • Identify, document, and prioritize defects for collaborative
  • Involve in all ceremonies and events of Agile(scrum) For Instance, Backlog Grooming, Sprint Planning, Sprint Review, Sprint Retrospective, Daily Standup and adhering to all compliance
  • Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
  • Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
  • Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.

Sun Microsystem/Oracle India Pvt Ltd.

Senior Technical Support
01.2010 - 01.2019

Job overview

  • It provides framework for server orchestration or parallel job execution
  • MCollective Works, Helps Change Management across the Global fleet of servers spanning different platforms, architectures, and operating environments
  • Supports a wide array of Linux, Solaris, and Windows any OS that can meet the minimum Ruby and Glibc
  • Supports multiple message brokers-ActiveMQ,RabbitMQ: (PDIT adopted)
  • Resolved complex technical issues for high-profile clients, resulting in a 25% increase in customer retention
  • Mentored and trained new team members, improving their technical proficiency,and reducing onboarding time by 30%
  • Developed troubleshooting guides and knowledge base articles, improving self-service resolution rates by 20%
  • Bug verification, Opening SW bugs, and working with the engineering team to see it to closure
  • Providing data to the engineering team for the prevention of recurring failures
  • Work closely with a cross-functional team of Product Managers, Technical Leads, and Customer Support to understand and come up with the right solution to replicate customer reported issue
  • Collaboration with Engineering/Development and Exadata/SuperCluster Teams part of Escalation Handling, Bug Management, Enhancement Request creation

Redington India Ltd

On-Site Engineer
01.2009 - 01.2010

Job overview

  • Responsibilities as On-Site Engineer at Cisco-Bangalore
  • (Placed by Sun Microsystems based on Sun-Redington Channel partnership)

AccelFrontline Ltd

Customer Support Engineer
01.2007 - 01.2009

Job overview

  • Responsibilities as providing support for both hardware and software products of Sun Microsystems which includes entry-level and midrange Sun servers, Storage, Tape Libraries and Sun Solaris Operating Environment
  • It involves setting up the server and associated hardware according to client requirements, configuring lights out management, installing, configuring and Troubleshooting of Solaris OS issues and software’s such as Sun Cluster 3.2,Solaris Volume Manager, CAM[Common Array Manager]

Education

Hindusthan College of Engineering & Technology

B.E. from Electrical and Electronics Engineering
01.2003 - 01.2007

University Overview

GPA: 61 %

  • BHEL, Induction Pressure Welding - Research Project

VVHSS

Higher Secondary Examination (12th)
01.2001 - 01.2003

University Overview

GPA: 75%

SSLC Examination (10th)
01.2000 - 01.2001

University Overview

GPA: 86%

Skills

Leadership and Team Management

Certification

Project Management Excellence, 04/2023

Projects

Projects
Phoenix Hungry Jacks LACA Bahri BHEL – Industrial Project SUGUNA – Site Project Power Services – Electrical Project

Accomplishments

Accomplishments

AbInBev SPOT award and Best Employee for Bonus Achievements FY20, 21, 22


● Customer Service Pacesetter Award for Employee and Organizational Success FY19 Q2 FY18 Q2

Outstanding Team Award for Employee and Organizational
Success FY16 Q3, Q4, FY15 Q2,Q3, FY14 Q1, F Y13 Q1
● Spot Award for Employee Success May 2013(5 Survey returns for
the SR sat, all of them were with the rating of "10)
● Spot Award for Employee Success Aug 2013(Customer
Satisfaction Contribution on CSAT Metrics)
● Spot Award for Employee Success Oct 2014(6 Survey returns for
the SR sat, all of them were with the rating of "10)
● Spot Award for Employee Success Sep 2014(Raghu is being
nominated for his extraordinary focus and commitment in customer
delight during Sept'14. His contribution towards SR sat has been
outstanding)

Timeline

Techno Functional Lead
Oracle GSC
06.2022 - Current
Technical Project Manager/Service Delivery Manager
AbInBev
01.2020 - 06.2022
Senior Technical Support
Sun Microsystem/Oracle India Pvt Ltd.
01.2010 - 01.2019
On-Site Engineer
Redington India Ltd
01.2009 - 01.2010
Customer Support Engineer
AccelFrontline Ltd
01.2007 - 01.2009
Hindusthan College of Engineering & Technology
B.E. from Electrical and Electronics Engineering
01.2003 - 01.2007
VVHSS
Higher Secondary Examination (12th)
01.2001 - 01.2003
SSLC Examination (10th)
01.2000 - 01.2001
Raghu RaviTechno Functional Lead