RAGHU S.K

Executed talent acquisition services for top U.S. logistics provider, enhancing operational efficiency.

• Guided candidates in completing employment forms and addressing technical inquiries online.
• Managed training programs for team of 15 members, ensuring quality audits during peak seasons.
• Acted as subject matter expert to resolve colleagues' queries in daily operations.
• Collaborated with premium U.S. telecommunications provider on day-to-day activities.
• Contributed to learning and development initiatives, fostering team growth and skill enhancement.
• Supported new team members as part of coaching team, facilitating smooth transitions into production.

• Worked with one of the top 5 Car Insurers in the United Kingdom, involved in Day to Day motor insurance requirements of their customers.
• Real time decisions resolving critical issues over phone and email with customers with relations to their insurance and other financial related services offered by the company. With strict underwriting policies adherence.
• Full time employee

• Worked with one of the top 5 Banker’s in Canada, involved in Day to Day banking requirements of their customers.
• Real time decisions resolving critical issues over phone with customers with relation to their banking and other financial related services offered by the bank. While Upholding best & strict compliance practices.
• Was awarded for best performance as rookie for the month of Dec 16 & Jan 17 by the clients. Also awarded best performer for the month Feb-17.
• Full time employee

• Worked with one of the top client’s in US health care sector in dealing with workers compensation claims.
• Involved in co-ordinating with the insurers, claimants, health facilities and the utility providers in transportation and interpretation for other language speaking claimants.
• Real time decisions resolving critical issues over phone with the claimants, insurers, claimants, health facilities and the utility providers.
• Full time employee
• Took Break since Feb-2014 till Jun-2016 for personal and health reasons.

• Worked for UK’s Most Well-known Entertainment Publishing Media Giant.
• Involved in Gathering details on entertainment venues which involves business to business calls with the clients across UK and also had a brief window of opportunity to work on international venues as well.
• Achievements: - I was awarded as Employee of Month January 2008. Also declared as “Champion for the Quarter Nov 2007 to Jan 2008”.
• Restructuring of the company from E-Macmillan / Macmillan India Ltd to Macmillan Publishing Solutions.
• After restructuring was moved from the above project to corporate office.
• Worked briefly with the central marketing team (CMG), where I was entrusted to gather details for the company on the new business prospects and gather industry related news.
• Further transfer from Central Marketing team to Corporate Finance Department.
• I was entrusted with the key role of Accounts Receivables in Working Capital Cell team, Involved in Chasing for payments, resolving payment disputes and maintaining company’s clients debtors profiles as it involves client front end operations.
• Also I have been involved in communicating and coordinating with all internal departments to ensure smooth income of payment & collection operations.
• Coordinate with our company’s banker on banking related matters which effects collections of payments from our clients to the organization. Also experienced work with the internal and external auditors on audit related matter which involves the A / R Team.
• Hands on experience in using SAP FI user interface to document payments and other matters relating A / R Team.
• Full time employee

• Worked on Various Different Projects from Technical, Sales to Customer Support in real time. Also had opportunity and experience to work with Top Fortune 500 Companies in the US.
• I was given opportunity to Train new employees and also monitor their quality and guide them to realize their potential on various different projects in real time.
• Received client appreciation for the services rendered for the team. I was also entrusted to handle with escalations and other serious issues from the clients.
• Full time employee