JIRA – For Allocation, Monitor, Delivering and Risk analysis
T. RAGHUL
Project Management Professional
Chennai,TN
Summary
Dynamic project management professional with a robust track record in overseeing project timelines, optimizing resource allocation, and fostering effective stakeholder communication. Expertise in maintaining project schedules and budgets while adeptly coordinating efforts across diverse teams and clients. Strong capabilities in risk management and process improvement contribute to consistently successful project delivery and enhanced client satisfaction. Committed to driving results through strategic planning and collaborative execution.
Overview
6
6
years of professional experience
1
1
Certifications
2
2
Languages
Work History
Associate Project Manager
Lionbridge Technologies LLC
10.2022 - Current
- Plan and monitor projects in (JIRA Tool) to ensure adherence to deadlines, quality standards, and budget constraints.
- Proactively identify and manage project risks, both internal and external.
- Serve as the primary day-to-day contact for project clients.
- Manage client relationships by setting and delivering expectations.
- Resolve queries and issues in a timely manner for clients and internal teams via MS Outlook.
- Provide guidance and mentorship to project coordinators, and junior team members.
- Foster skill development among team members.
- Contribute to the development of strategic project plans.
- Allocate resources effectively for timely, high-quality project completion.
- Continuously improve and streamline project management processes based on the lessons learned register.
Production Management Executive
iSource India Pvt Ltd
09.2019 - 10.2022
- Define the scope based on client needs (transcription, captioning, and digital-to-text conversion).
- Access the file provided by the client (RFI), and produce a quote for the marketing team.
- Create a work breakdown structure to estimate costs and communicate with the marketing team.
- Identify stakeholders, and engage with them during planning, execution, completion, and feedback.
- Evaluate project costs, TAT, and resources needed; present the quote to the marketing team; and communicate the project requirements to the production team for iteration cycles.
- Obtain client feedback at every iteration, and provide updates to the marketing and production teams.
- Ensure that the provided feedback is implemented in all iterations.
- Address queries from clients and stakeholders regarding new requirements (general transcription, captioning in both English and other languages, live streaming platform, etc.).
- Perform quality checks on content before delivering it to the client.
- Update the project status, and follow up on the project's progress with the production team.
Demand Manager
Oravel Stays Pvt Ltd
04.2018 - 09.2018
- Responsible for handling a set of corporate clients and their hospitality services.
- Establish relationships with corporate clients and cross-sell hospitality solutions.
- Use interpersonal and communication skills to onboard new clients.
- Contact current clients on a regular basis to meet their expectations and address their queries.
- Maintain relationships with clients to generate and enhance business opportunities.
- Www.oyorooms.com
Assistant Account Manager
Al Faris Assufra Travels
01.2016 - 09.2017
- Managed client relationships, resulting in increased retention and loyalty.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Developed customized solutions for clients by thoroughly understanding their unique needs and priorities.
- Provided exceptional customer service through regular communication with clients regarding their account status.
Customer Service Manager
ICICI BANK LIMITED
05.2011 - 10.2012
- Handling customer service and providing solutions.
- Effectively taking part in day-to-day branch operations and supporting the smooth operations of the branch.
- Cross-selling asset and liability products by providing customer service.
- Maintaining relationships with HNI customers and helping to increase the branch's CASA income.
- Selling fee income products to relationship clients and increasing the fee income of the branch.
Education
MBA - Finance and Systems
Jansons School of Business
Coimbatore 07.2009 - 05.2011
Bachelor of Science - Computer Science and Engineering
PSR Engineering College
Sivakasi 08.2004 - 05.2008
High School Diploma -
S.H.N Edward Higher Secondary School
Sattur 06.2003 - 05.2004
High School Diploma -
S.H.N Edward Higher Secondary School
Sattur 07.2001 - 05.2002
Skills
Stakeholder Management
Certification
Completed Project Management Professional (PMP) from Project Management Institute (PMI).
Software
MS Office – Client, Internal and External communication
VIP – (internal tool) Used for budget calculations
PERSONAL PROFILE
- Date of Birth: 3rd March, 1987.
- Sex: Male.
- Father’s Name: Mr. R. Thamotharan.
DECLARATION
I hereby declare that the information given above are true and correct to the best of my knowledge and belief. Place: Date
Timeline
Associate Project Manager
Lionbridge Technologies LLC
10.2022 - Current
Production Management Executive
iSource India Pvt Ltd
09.2019 - 10.2022
Demand Manager
Oravel Stays Pvt Ltd
04.2018 - 09.2018
Assistant Account Manager
Al Faris Assufra Travels
01.2016 - 09.2017
Customer Service Manager
ICICI BANK LIMITED
05.2011 - 10.2012
MBA - Finance and Systems
Jansons School of Business
07.2009 - 05.2011
Bachelor of Science - Computer Science and Engineering
PSR Engineering College
08.2004 - 05.2008
High School Diploma -
S.H.N Edward Higher Secondary School
06.2003 - 05.2004
High School Diploma -
S.H.N Edward Higher Secondary School
07.2001 - 05.2002