Raghul Jayagopi

Lead end-to-end manufacturing operations for circuit breaker drive units, ensuring adherence to production targets, safety standards, and quality metrics.

Manage a unionized workforce, fostering a collaborative work environment while maintaining discipline, compliance, and productivity.

Develop and execute daily, weekly, and monthly production plans aligned with customer delivery commitments and lean manufacturing principles.

Drive continuous improvement initiatives focused on reducing cycle time, increasing throughput, and minimizing defects using Lean and Six Sigma tools.

Coordinate cross-functionally with quality, engineering, maintenance, and planning teams to resolve production bottlenecks and ensure smooth operations.

Monitor key performance indicators (KPIs) including OEE, yield, and labor productivity, and implement data-driven actions for performance improvement.

Ensure compliance with EHS (Environment, Health & Safety) standards, ISO procedures, and GE’s integrity and quality culture.

Directed production operations in the Banbury mixing department, ensuring adherence to quality and process standards.

Controlled essential process parameters to ensure uniform quality across batches.

Coordinated raw material feeding, batch sequencing, and transfer of mixed compounds to downstream processes, minimizing downtime and material loss.

Conducted root cause analysis of deviations and implemented corrective actions to maintain process stability and reduce rejections.

Maintained documentation in line with internal audit requirements and ensured compliance with safety protocols.

Collaborated with maintenance and quality teams to resolve technical issues and improve machine uptime and mixing efficiency.

Handled after-sales service operations for home appliances, including refrigerators, washing machines, and air conditioners, ensuring high customer satisfaction.

Diagnosed and resolved technical issues at customer sites, coordinating with spare parts logistics and technical teams for timely resolutions.

Managed service calls, job allocation, and technician follow-ups through CRM systems to meet service turnaround time (TAT) targets.

Conducted installation, maintenance, and demonstration of appliances while educating customers on proper usage and upkeep.

Built strong customer relationships, addressed escalations professionally, and maintained service records as per company standards.

Supported service process improvements, warranty claim processing, and cost control initiatives in the service network.