Raghul M
Chennai
Summary
Dedicated and focused project management specialist with more than 6 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Manager
Tata Communications and Transformation Services
Chennai
11.2018 - Current
- Led multiple cross-functional teams to deliver high-impact projects, ensuring alignment with business goals and customer expectations.
- Developed detailed project plans, including schedules, milestones, and resource allocation, to effectively manage timelines and budgets.
- Managed stakeholder communication, providing regular project updates and ensuring transparency to maintain strong relationships and support.
- Applied agile and waterfall methodologies to drive project delivery, adapting approaches based on project requirements and team dynamics.
- Identified, assessed, and mitigated risks throughout project lifecycles to minimize disruptions and maximize project success.
- Oversaw change management processes to accommodate evolving customer needs and market conditions, ensuring minimal impact on project delivery.
- Delivered national and critical projects within tight deadlines, demonstrating the ability to manage high-pressure environments.
- Monitored project performance using KPIs and metrics to track progress, identify bottlenecks, and implement corrective actions.
- Coordinated resources effectively, balancing workload and team capacities to optimize productivity and meet project objectives.
- Ensured compliance with industry standards and best practices, enhancing project quality and customer satisfaction.
TAC Engineer
Redington India Ltd
Chennai
04.2018 - 11.2024
- Provided technical support to customers, troubleshooting network and infrastructure issues to ensure quick resolution and minimal downtime.
- Diagnosed complex hardware and software problems, utilizing technical expertise and diagnostic tools to pinpoint root causes.
- Escalated critical issues to higher-level support or engineering teams when necessary, ensuring efficient and timely problem resolution.
- Maintained detailed case records, documenting steps taken, solutions provided, and follow-up actions for future reference and analysis.
- Collaborated with product development teams to address recurring issues and implement improvements in product quality and functionality.
- Managed multiple support cases simultaneously, prioritizing tasks based on severity and impact to minimize disruption for customers.
- Assisted customers with configuration, installation, and maintenance of network devices and IT systems, providing step-by-step guidance and best practices.
Junior Research Analyst
Smart M Technovations
Bangalore
06.2017 - 04.2018
- Conducted in-depth research on market trends, industry developments, and competitor activities to support strategic planning.
- Collected, organized, and analyzed large datasets using statistical tools and software, ensuring data accuracy and relevance.
- Prepared comprehensive reports and presentations summarizing research findings for senior management and stakeholders.
- Collaborated with cross-functional teams to identify information needs and deliver actionable insights aligned with business objectives.
- Assisted in designing and implementing surveys and questionnaires to gather primary data and measure customer satisfaction.
- Monitored key economic indicators and market changes to provide timely updates and recommendations for business initiatives.
Education
Master of Science - Advanced Communication Systems
Sastra University
Tanjore05-2017
Bachelor of Economics - Electronics And Communication Engineering
Rajalakshmi Engineering College
Chennai05-2015
Skills
- Project tracking
- Risk Management
- Project development
- Root Cause Analysis
- Change Management
- Project Planning & Scheduling
- Project scope analysis
Certification
- PMP Certified
- ITIL V4 Foundation
- CCNA Certified
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Accomplishments
- Received Bravo Awards for effective customer focus and engagement, enhancing company-client relations
- Honored with the Team Triumph Award for displaying courageous resilience, execution focus, and agility under pressure
Timeline
Project Manager
Tata Communications and Transformation Services
11.2018 - Current
TAC Engineer
Redington India Ltd
04.2018 - 11.2024
Junior Research Analyst
Smart M Technovations
06.2017 - 04.2018
- PMP Certified
- ITIL V4 Foundation
- CCNA Certified
Master of Science - Advanced Communication Systems
Sastra University
Bachelor of Economics - Electronics And Communication Engineering
Rajalakshmi Engineering College
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