Anupama Gangadhar

Extensive experience in Learning/Education domain and database/application migration projects focused in the North American geography. I work with top tier universities ensuring their digital systems meet expected quality standards.

• Strong knowledge of Windows servers.
• Well-versed in Bug Tracking tools such as Bugzilla and Jira.
• Familiarity with PowerShell scripting and basic database concepts, including SQL queries for Microsoft SQL Server and Oracle SQL Developer.
• Specialized in testing Desktop-based applications and automation tool using Selenium.

• Experienced with API testing using POSTMAN tool.
• Integrated and executed cross-browser and cross-platform Web Automation testing in the cloud (BrowserStack).
• Involved in SIT and UAT.
• Worked in Agile Methodology
• Proficient in various types of Software Testing such as Unit, Integration, System
• Comprehensive knowledge of Software Development Life Cycle (SDLC), having a detailed understanding of various phases like Requirement gathering, Analysis, Analysis/Design, Development, and Testing.

• Acted as liaison between customers and engineering teams, effectively translating technical issues for expedited problemsolving.
• Key responsibilities include leading/managing the team and evaluating its performance through metrics, identifying gaps, executing continuous improvement plans leading to customer satisfaction
• Interact with Product Engineering/Product line Manager, R&D, and Developers to triage and close the loop on Defects, and issues raised internally or by customers
• Collaborate with Escalation Managers/Duty Managers to ensure all customers and internal escalations are closed loop end to end
• Working closely with the engineering team on bug cases raised via Jira for priority resolution
• Technical document tracking and feature on new version releases will be updated in the confluence portal for tracking