Raghunath Arvapalli
Hyderabad
Summary
Dynamic professional with extensive experience in customer service and relationship management across diverse industries. Demonstrated ability to collaborate with cross-functional teams to drive business growth and enhance client satisfaction. Skilled in analytical problem-solving and strategic planning. Committed to optimizing performance and delivering results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SPS Operations
Amazon Development Centre Private Limited
Hyderabad
04.2024 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
Relationship Manager
ICICI Bank Ltd.
Hyderabad
03.2023 - 11.2023
- Fostering lucrative partnerships with influential personnel in client organizations, driving significant business growth.
- Performing thorough evaluations of client risk profiles, providing expert recommendations for optimal investment products
- Maintaining high levels of customer engagement and satisfaction with a focus on customer loyalty
- Engaged customers using effective interpersonal skills to promote satisfaction.
- Collaborated with teams to achieve project goals successfully.
- Identified customer needs efficiently to improve service delivery.
- Resolved customer issues with knowledgeable, and friendly service.
Partner
Lepakshi Oils
Narsaraopet
09.2021 - 02.2023
- Generated a steady influx of new clients while managing procurement, goods disposal, and efficient supply chain management
- Collaborated with the Sales Team to develop and execute effective marketing strategies, resulting in an increase in new client acquisition
Proprietor
Sri Raghavendra Jewelers
Narsaraopet
08.2016 - 08.2020
- Effectively managed orders, maintained stock levels, and implemented an inventory management system, resulting in improved efficiency and reduction in stock discrepancies
- Managed end-to-end procurement and supply chain operations, guaranteeing punctual delivery of goods
- Implemented security measures to protect valuable inventory
- Managed the financial aspects of the business, such as pricing and expense control
Education
B.Tech. - Civil Engineering
Tirumala Engineering College
Narsaraopet01.2016
HSC -
Narayana Junior Colleges
Vijayawada01.2012
SSC -
St. Joseph's High School
NarsaraopetSkills
- Analytical
- Relationship management
- Risk Assessment and Mitigation
- Cross-functional coordination
- Financial analysis
- Business development strategies
- Data analysis
- Customer service
- Project management
- Customer relationship management
- Strategic planning
- Problem solving
- Team collaboration
Certification
- Enterprise risk and India regulation, NISM, October 2023
- Series VA Mutual Fund Distributors, NISM, June 2023
- Certification in AML business risk assessment
Languages
English, Telugu, Hindi
Accomplishments
- 3 RnR Awards for excellent service and efficiency
Languages
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Telugu
Advanced (C1)
C1
Timeline
SPS Operations
Amazon Development Centre Private Limited
04.2024 - Current
Relationship Manager
ICICI Bank Ltd.
03.2023 - 11.2023
Partner
Lepakshi Oils
09.2021 - 02.2023
Proprietor
Sri Raghavendra Jewelers
08.2016 - 08.2020
B.Tech. - Civil Engineering
Tirumala Engineering College
HSC -
Narayana Junior Colleges
SSC -
St. Joseph's High School
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