Raghunath Chityala
Hyderabad
Summary
Dedicated and accomplished Process Lead with 10+ years of experience in US Mortgage. Adept at combining comprehensive knowledge of Compliance processes with strong analytical and problem-solving skills to drive successful project outcomes. Proven track record of 4 Transitions from US to India, $6815 enhanced efficiency. A committed lifelong learner, always staying abreast of industry trends. Seeking a role with a blend of self-contribution, knowledge sharing and team management to leverage my operational and strategic skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Process Lead
Berkadia Services India Pvt Ltd
Hyderabad
01.2014 - 06.2024
- Led and motivated a high-performing Quality Control Team of five Senior Process Analysts and five Analysts, optimizing workflow and achieving 100% SLA, with more than 95% quality.
- Spearheaded the application enhancement of the Insurance Tracking System (Certinview), resulting in a 50% efficiency in performing analysis, 60% process automation, and an overall increase of 40% compliance.
- Developed and implemented Key Performance Indicators (KPIs) to measure and enhance team and individual performance.
- Conducted in-depth research and analysis to build a QC tool, leading to actionable insights and recommendations for process quality improvement, identifying training needs, and providing ongoing technical guidance.
- Developed and delivered training sessions for five consecutive years, training more than 100 team members on various business processes and industry topics.
- Collaborated with cross-functional stakeholders to optimize processes, improve productivity, and enhance employee satisfaction.
- Completed a seamless transition of four new clients from the US to India.
- Mentored and developed team members, fostering a positive and collaborative work environment, aligned with company values.
- Stayed abreast of industry best practices and emerging technologies to drive continuous process improvement.
- Proactively identified and investigated process bottlenecks, issues, and customer complaints, developing and implementing effective solutions. Escalation management: understanding, solving, knowledge sharing, and control plan.
- Handled the critical responsibility of $5M approval authority to disburse client funds through wire transfers (the only person to have this access).
- Successfully led and participated in external client audits, resulting in significant improvement. Completed the entire due diligence process with a top-tier rating of 2 out of 5, demonstrating a significant increase from the previous rating of 3.
Education
MBA - Finance
Ellenki College of Enginnering And Technology
Hyderabad, Telangana05-2013
Bachelor of Science - Statistics
Avanthi Degree College
Hyderabad, Telangana05-2010
Skills
- Technical Proficiency: Expert in the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Analytical and problem-solving: Strong analytical and problem-solving skills
- Communication & Interpersonal: Excellent written and verbal communication, ability to explain complex concepts clearly
- Professional Skills: Strong organizational skills, detail-oriented, inquisitive mindset
- Professional Skills: Strong organizational skills, detail-oriented, inquisitive mindset
- Strategic Quality Control Planning (QCP)
- Problem solving: Applied critical thinking and solved 90% of incidents within SLA through process optimization and automation
Accomplishments
- Top Performance: Was Apprised as Top 1st rating (Exceeds rating) on the scale of 1-5 for consecutive 8 years.
- Long View Program: For 3 years, was part of a program known as LVP, this is a reward program on basis of performance limited only to the top 10% of the company.
- Efficiency Gain: Enhanced document import Functionality in the existing application and saved $6250 Annually. Streamlined Policy number update in the system and saved $565 Annually.
- Annual Nomination: Was nominated 3 times for Process Lead of the year at Org Level.
- Awards Received 10 Quarterly Best Performance Awards, 3 Extra mile Awards & 1 Lightning Award.
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- Control Champion - Risk Management (Org level): Was part of Org wide conversations and building control plans for vulnerable areas by Coordinating in identifying, assessing and mitigating current and emerging risk exposures. Brainstorm and suggest ideas embracing risk controls with detailed plan of execution, for instance, contributed: 1 control plan by grouping all the communications related to same client and channelized them through Client Relations Manager. Streamlined the Assignment of 55,000 Insurance policies in a year in a way to match the same Analyst for common Borrower intact with number of volumes equally distributed on monthly basis. Created a quality checklist indicating step wise procedure for confirming quality assurance streamlining the quality check process.
- Task Force (Process Level): Identified all the critical challenges that are leading to low compliance rate and audit findings. Lead the entire team for reducing the backlog and improving Compliance by 30%, conducted trainings, coached as how to tackle the identified challenges and consistently retained 60% Compliance.
Timeline
Process Lead
Berkadia Services India Pvt Ltd
01.2014 - 06.2024
MBA - Finance
Ellenki College of Enginnering And Technology
Bachelor of Science - Statistics
Avanthi Degree College
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