Raghunath Darshi
Greater Noida
Summary
Experienced real-time analyst skilled in monitoring intraday queues and ensuring adherence levels at Wipro India. Demonstrated proficiency in real-time skill management with Genesys Cloud, alongside strong capabilities in SLA compliance and performance analysis using Excel and Power BI. Adept at making roster adjustments, managing escalation protocols, and collaborating across departments. Seeking to leverage analytical expertise to drive operational improvements in a fast-paced setting.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Real Time Analyst
Wipro
Noida, India
09.2024 - 09.2026
- Monitor intraday queues in real time to manage shrinkage and adherence levels.
- Performed real-time skill management by updating Genesys Cloud live routing queues.
- Adjusted rosters and escalated live outages across queues to restore service. operations.
- Tracked real-time SLA metrics and balanced scheduling during peak periods.
- Mentor junior RTA team members using WFM best practices and coaching.
- Standardise escalation protocols for network outages to support quicker issue resolution.
- Analysed operational data in Excel and Power BI for performance trends.
- Analysed operational data to identify performance trends and actionable insights. gaps.
- Maintained SLA compliance and shared actionable insights with management.
- Led training sessions on real-time analysis techniques for junior team members.
- Coordinated maintenance activities to continuously maintain real-time monitoring system performance.
Financial Analyst Intern
Fundsroom
Pune, India
06.2023 - 08.2023
- Advised on stocks, bonds, and mutual funds for day-to-day client decisions.
- Analysed public company financial statements to improve investment choices.
- Raised company awareness by engaging prospects to increase customer growth.
- Selected portfolio holdings using multi-source data for better selection decisions.
- Informed clients about new investment products to strengthen service value.
- Built dashboards for time-based metrics to track performance more clearly.
- Advised senior management on capital allocation using analysis and recommendations.
- Presented key financial analysis findings to inform stakeholders clearly.
- Built financial models to raise investment confidence for new opportunities.
- Applied advanced Excel skills to manage data using pivot tables, VLOOKSUPs, SUMIFS and Index Match.
Education
Bachelor of Business Administration -
Guru Gobind Singh Indraprastha University
IN-DL2024
Higher Secondary Education - Commerce
BSEB
Patna, BR2021
Matriculation (10th) - ICSE
Saint Francis School
Deoghar, JH2019
Skills
- Real-time Monitoring
- Adherence Management
- SLA compliance & Escalation protocols
- Skill management
- Intraday Queue Monitoring
- Performance analysis
- Scheduling management
- Market Research
- Cross Departmental Collaboration
- Critical Incident Management
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Certification
- AI Governance Professional (AIGP) | Udemy Business (Wipro)
- Business Analysis Fundamentals (IIBA Aligned) | Udemy Business (Wipro)
- Prompt Engineering / Prompt Perfect | Udemy Business (Wipro)
- Google Workspace (G Suite) Mastery | Udemy Business (Wipro)
- POWER BI | BY FUNDSROOM (2023)
- FINANCIAL MODELLING | BY FUNDSROOM (2023)
- ENTREPRENEURSHIP | BY IIT MADRAS (2022)
- BUSINESS COMMUNICATION | BY IIM B & JAIN UNIVERSITY
Technical Skills &Tools
- MS EXCEL
- POWER BI
- GENESYS CLOUD
- PROMPT ENGINEERING
- AI GOVERNANCE
Interests
- 3D Printing
- Upskilling
- Reading articles
- Gaming
- Spirituality & Meditation
- Emerging Tech
Timeline
Real Time Analyst
Wipro
09.2024 - 09.2026
Financial Analyst Intern
Fundsroom
06.2023 - 08.2023
Bachelor of Business Administration -
Guru Gobind Singh Indraprastha University
Higher Secondary Education - Commerce
BSEB
Matriculation (10th) - ICSE
Saint Francis School