Raghunath Neelakantan
Chennai
Summary
Collections Management Legal Compliance Agency Development Skip Tracing Portfolio Management Process Management Audit & Quality Assurance Team Management Training & Development An astute & result oriented professional with nearly 21 years’ experience in Collections Management, Team Management, Agency Development and Strategic Planning Currently associated with Bajaj Finance Ltd as Sr. Regional Collections Manager – Credit Cards Adept at handling collections day to day operations for minimizing the delinquency level and accomplishing the assigned targets Deft in planning recovery from clients against pending/ unpaid dues by strategic planning and execution of short term and long term recovery plan in Micro and Macro level An out-of-the-box thinker with proven track record of establishing the processes, streamlining workflow and creating team work environment to enhance productivity innovatively Demonstrated excellence in developing & streamlining collection systems with proven ability to enhance operational/ administrative effectiveness and meet operational goals within the cost, time & quality parameters
Seeking senior level assignments in Collections Management with a reputed organisation preferably in Chennai/TN/KERALA/KARNATAKA
Overview
23
23
years of professional experience
4
4
Languages
41
41
years of post-secondary education
Work History
Zonal Collection Manager- Credit Cards
Bajaj Finance Ltd
01.2019 - Current
- Adept at handling collections day to day operations for minimizing the delinquency level and accomplishing the assigned targets
STATE HEAD (Collections)
AVANSE FINANCIAL SERVICES LTD.
03.2018 - 01.2019
- Managing TN Educational loan portfolios
Manager TN (Collections & Recovery)
Kotak Mahindra Bank Ltd.
02.2016 - 03.2018
- Managing 351 crore PL & BL portfolios for TN through In-house & Agency model
Manager Collections
Fullerton India Credit
04.2015 - 09.2015
- Managed PL & Two wheeler Recoveries for Front end and 1800+ accounts
Deputy Manager (Credit cards collections)
HDFC Bank
07.2013 - 03.2015
- Managed Vintage Credit Cards portfolio’s DPD > 2 years for Chennai location
Assistant Manager (Retention & Collection)
Aircel Ltd.
10.2012 - 07.2013
- Managed Retention & Collections for Chennai location
Senior Executive (Collections)
Vodafone South Ltd.
11.2011 - 10.2012
- Managed to keep bad debts at < 1.20% of Chennai under control
Manager (Credit & Risk)
CitiFinancial
12.2007 - 11.2011
- Managed the delinquencies for consumer PL & TW in buckets 0 to 4 in Tamil Nadu upcountry
Executive
Vodafone Essar Cellular Ltd.
09.2006 - 11.2007
- Handled a 9 member team who handle Customer service, Operations, Nodal complaints pertaining to Vodafone store
Executive
Aircel Ltd.
10.2000 - 09.2006
- Responsible for Help-desk & Cash Operations, Walk-ins, Query resolution
Education
MBA (Marketing) -
Annamalai University
BA Corporate. - undefined
Gurunanak College
Skills
Implementing B2B & B2C collections strategies, techniques & procedures for front-end, mid-range and hard-core collections and maintaining end to end collections including legal filingundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Zonal Collection Manager- Credit Cards
Bajaj Finance Ltd
01.2019 - Current
STATE HEAD (Collections)
AVANSE FINANCIAL SERVICES LTD.
03.2018 - 01.2019
Manager TN (Collections & Recovery)
Kotak Mahindra Bank Ltd.
02.2016 - 03.2018
Manager Collections
Fullerton India Credit
04.2015 - 09.2015
Deputy Manager (Credit cards collections)
HDFC Bank
07.2013 - 03.2015
Assistant Manager (Retention & Collection)
Aircel Ltd.
10.2012 - 07.2013
Senior Executive (Collections)
Vodafone South Ltd.
11.2011 - 10.2012
Manager (Credit & Risk)
CitiFinancial
12.2007 - 11.2011
Executive
Vodafone Essar Cellular Ltd.
09.2006 - 11.2007
Executive
Aircel Ltd.
10.2000 - 09.2006
MBA (Marketing) -
Annamalai University
BA Corporate. - undefined
Gurunanak College
Professional Accomplishments
- Recipient of Achiever Award in “You made a difference” contest between 2007-2011
- Overachieved the said target and reached the benchmark collection consistently for the period Oct’14 –Mar’15 in Credit Cards Recoveries (HDFC Bank) Chennai
- Excelled in Bad debts recoveries & Credit cards in Telecom & Banking
- Managed to recover challenging high value accounts based on SKIP Tracing skills
- Won Top performer Award in Bajaj for Best performance for the Financial Year 21-22
- Won HEROS award for Best performance for the FY 21-22
Additional Qualifications
- Passed Junior Grade Typewriting in English – (80 WPM)
- Advanced Diploma in Computer Application from NIIT chennai 1999
Voluntary Assignment
Worked for Save the Trees
Personal Information
- Date of Birth: 08/29/78
- Marital Status: Married
- Religion: Hindu, Brahmin
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