RAGHU NATH PRASAD
SERVICE MANAGER
MYSURU,KARNATAKA
Summary
Experienced as a service manager of 8 years of experience in automobile Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. As Service advisor with over 6 years of successful experience in advisor and technician. Recognised consistently for performance excellence and contributions to success in automobile industry. Strengths in maintaining customers and training staffs in workshop area Multi-talented [service manager,service advisor,floor in-charge,technician,driver] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of any kind of task and any kind of work , Motivated to learn, grow and excel in automobile industry Multi-talented Service Manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 15 years of progressive experience.
Overview
17
17
years of professional experience
Work History
SERVICE MANAGER
SRI SAI CARS, MULTI-BRAND CAR SERVICE CENTER
Mysore
01.2019 - Current
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Adhered to customer service standards to foster satisfaction and retention.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Created employee work schedules to keep shifts properly staffed.
- Hired and trained service department staff to drive performance.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Created written estimates and obtained customer consent to proceed.
- Monitored employee performance through key metrics analysis.
- Guided department employees on changes from management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Created and managed budgets for travel, training and teambuilding activities.
- Proposed or approved modifications to project plans.
SERVICE MANAGER
COOL CARS (MULTI-BRAND CAR SERVICE CENTER)
Mysore
08.2014 - 04.2019
- COOL CARS CARS (MULTI-BRAND CAR SERVICE CENTER)SR.SERVICE.Here im worked as a SERVICE MANAGER & SR.SERVICE ADVISOR,
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Created employee work schedules to keep shifts properly staffed.
- Hired and trained service department staff to drive performance.
- Motivated and supported employees to maintain low turnover.
- Created written estimates and obtained customer consent to proceed.
- Monitored employee performance through key metrics analysis.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
SR.Service Advisor
MY TVS (MULTI-BRAND CAR SERVICE CENTER)
Mysore
08.2012 - 06.2014
- MULTI-BRAND CAR SERVICE
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Explained amount for expected services and provided detailed answers to customer questions.
- Recommended additional, useful services to customers to increase overall sales.
- Used knowledge of services to recommend additional products and offerings to customers.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Documented and scoped actions taken to resolve issues after service calls.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Updated databases with new and modified customer data.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
SR, Service Advisor
Inspire Honda (AUTHORIZED HONDA DEALER)
Mysore
03.2010 - 06.2012
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Used knowledge of services to recommend additional products and offerings to customers.
- Explained amount for expected services and provided detailed answers to customer questions.
- Recommended additional, useful services to customers to increase overall sales.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Researched coverages under warranties and determined requirements for coverage.
- Examined records and papers to verify warranty and service contract coverage.
- Documented and scoped actions taken to resolve issues after service calls.
- Utilized in-house systems and software to drive customer interaction and communication through service process.
- Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
BREAK-DOWN SUPERVISOR
INDIA GARAGE, MAHINDRA & MAHINDRA
BANGLORE
06.2006 - 01.2010
- Documented repair work performed on mobile equipment via electronic and written service reports.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Completed standard inspections to assess wear and damage to vehicles.
- Participated in continuous improvement program to confirm quality of repair work performed.
- Tracked repairs made, labor time and parts used to calculate bill.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Monitored employee productivity to provide constructive feedback and coaching.
Education
Bachelor of Arts - ARTS
BASAVALINGAPPA PU COLLEGE
KOLLEGAL,KARNATAKA05.1997
High School Diploma -
MGSV
KOLLEGAL,KARNATAKA04.1995
Some College (No Degree) - MECHANICAL
SAN JOSE ITI COLLEGE
SHIVMOGGA (KANATAKA)Skills
- Reporting and documentation
- Task delegation
- Process optimization
- Staff management
- Coaching and mentorship
- Lead generation
- Flexible schedule
- Friendly, positive attitude
- Systems and automation applications
- Service estimates
- Data entry
- Call Center Operations
- Estimations expertise
- Diagnostics and troubleshooting
- 15 years of experience
- Vehicle inspections
- Parts replacement
- Writing work tickets
- Repair documentation
- Maintenance and repairs
Interests
Learning Mechanical Works,
Music,
singing,
dancing,
Driving
Languages
Hindi, English, Tamil, Telugu, Malayalam, KANNADA
First Language
English
Upper Intermediate
B2
Hindi
Proficient
C2
KANNADA
Proficient
C2
Tamil
Proficient
C2
Telugu
Proficient
C2
Malayalam
Upper Intermediate
B2
Timeline
SERVICE MANAGER
SRI SAI CARS, MULTI-BRAND CAR SERVICE CENTER
01.2019 - Current
SERVICE MANAGER
COOL CARS (MULTI-BRAND CAR SERVICE CENTER)
08.2014 - 04.2019
SR.Service Advisor
MY TVS (MULTI-BRAND CAR SERVICE CENTER)
08.2012 - 06.2014
SR, Service Advisor
Inspire Honda (AUTHORIZED HONDA DEALER)
03.2010 - 06.2012
BREAK-DOWN SUPERVISOR
INDIA GARAGE, MAHINDRA & MAHINDRA
06.2006 - 01.2010
Bachelor of Arts - ARTS
BASAVALINGAPPA PU COLLEGE
High School Diploma -
MGSV
Some College (No Degree) - MECHANICAL
SAN JOSE ITI COLLEGE
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