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Open To Work
Raghunath S
Mohali
Work Preference
Summary
Strategic Sales Training Manager with expertise in developing and executing effective sales training programs. Proven track record of enhancing sales strategies, resulting in increased team productivity and revenue growth. Strong leadership abilities demonstrated through the creation of impactful training materials and successful workshops. Highly adaptable with exceptional interpersonal skills, capable of thriving in independent work environments and quickly acquiring new competencies.
Overview
14
14
years of professional experience
9
9
Certifications
Work History
Sales Training Manager
Teleperformance Global Business Private Limited
Mohali
07.2025 - Current
- Designed and implemented sales training programs for diverse teams.
- Facilitated workshops to enhance product knowledge and customer engagement skills.
- Evaluated training effectiveness through feedback and assessments from participants.
- Analyzed performance data to identify areas for improvement in sales techniques.
- On boarded, trained and mentored new sales team members to facilitate standardization of performance.
- Developed and implemented comprehensive sales training programs to enhance employee performance.
Associate Training Manager
Tech Mahindra
Hyderabad
05.2019 - 06.2025
- Responsible for the effective development, coordination and presentation of training and development programs for all employees.
- Actively search, creatively design and implement effective methods to educate, enhance performance and recognize performance.
- Learning and Development Content and Curriculum Development, Logistics, Facilitation Skills Behavioral Competencies.
- Excellent communication Skills Ethical Conduct People Management Creativity and Innovative methods of knowledge transfer Implement monthly and annual training calendar (Soft Skills and Behavioral).
- Co-ordinate with relevant consultants / departmental heads for Domain training support in Design, Develop and Implement inhouse training program.
- Increased training curriculum efficiency, resulting in a 20% reduction in time to onboard new employees.
- Supervised 15 training sessions monthly, accommodating over 200 participants per session.
- Manage overall 3 Team Lead Training/Sr.Trainer and 15 trainers for the project across three different sites in India.
Retail Manager
Apex Retailers Ltd
Wolverhampton
01.2016 - 03.2019
- Boosted store revenue by 18% year-over-year by strategizing and executing targeted marketing campaigns, enhancing customer satisfaction, and training staff in sales best practices.
- Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Hired, supervised and coached 15+ employees on sales strategies to optimize performance.
- Increased annual sales by 25% through strategic merchandising, employee sales training, and enhancing customer engagement initiatives across a network of five high-volume retail stores.
Management Trainee (Retail Manager)
Apex Retailers Ltd
Wolverhampton
10.2012 - 09.2014
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Devised and executed expansion strategies that resulted in a 20% year-over-year revenue increase by identifying key market trends and optimizing inventory management across a network of 5 retail stores.
Administrator
Sivakasi Projects Abroad Ltd
Madurai
01.2012 - 09.2012
- Established positive working relationships with colleagues, managers and customers through regular communication and effective anticipation of needs.
- Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
- Supervised the coordination of schedules to guarantee timely dissemination of crucial information to clients through email, while also maintaining meticulous record-keeping in alignment with prescribed protocols.
Education
MBA - Business Administration
Anglia Ruskin University
London12.2015
Bachelor of Technology - Biotechnology
Kalasalingam University
Virudhunagar05.2011
Skills
- Training and development
- Talent management
- Stakeholder engagement
- Learning and development strategy
- Digital learning solutions
- Learning management systems
- Training program design
- Curriculum development and redesign
- Strategic operations management
- Performance management systems
- Agile practices proficiency
- Process optimization strategies
- Lean Six Sigma expertise
- Data dashboard development
- Retail management
- Contract compliance oversight
- Client engagement strategies
- Motivational leadership techniques
- Sales training design
- Performance evaluation methods
- Sales coaching techniques
Certification
Hardware and Networking, NIIT, 2011
Accomplishments
- Have received an increment of 60% while working with Sivakasi Projects Abroad Private Limited before the completion of probation based on performance.
- Trained more than 600 full-time associates and 300 flex-time associates.
- Received the Employee of the Month award more than three times during my service with Apex Retailers Ltd.
- Rewarded with multiple titles during my service with the current organization, such as Bravo, Pat on the Back, and Employee of the Month on various occasions during my employment.
Projects
- Supported multiple high-impact Google programs (Google Maps, Content Moderation, Google Business Profiles, and Machine Learning) as a trusted vendor partner.
- Built strong proficiency in Google onboarding workflows and L1–L3 internal tools to efficiently resolve complex issues.
- Designed, developed, and verified self-help instructional videos, improving customer experience and enabling faster issue resolution.
- Delivered training and people management for customer and technical support teams supporting Telstra, Australia’s leading telecommunications provider.
- Managed large-scale Pan-India operational ramps, successfully onboarding and stabilizing 800+ full-time employees.
- Managed GoDaddy Sales Coach team responsible for monitoring, coaching, and improving sales performance across multiple lines of business, driving consistent revenue growth.
References
References available upon request.
Languages
- English
- Telugu
- Hindi
- Tamil, Bilingual or Proficient (C2)
- English, Bilingual or Proficient (C2)
- Telugu, Upper intermediate (B2)
- Hindi, Beginner (A1)
Timeline
Sales Training Manager
Teleperformance Global Business Private Limited
07.2025 - Current
Associate Training Manager
Tech Mahindra
05.2019 - 06.2025
Retail Manager
Apex Retailers Ltd
01.2016 - 03.2019
Management Trainee (Retail Manager)
Apex Retailers Ltd
10.2012 - 09.2014
Administrator
Sivakasi Projects Abroad Ltd
01.2012 - 09.2012
MBA - Business Administration
Anglia Ruskin University
Bachelor of Technology - Biotechnology
Kalasalingam University