RAGHU. O. NAIR
Chief Operating Officer
Palakkad, Kerala
Summary
Results-driven CEO with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Determined Business Owner with commitment to excellence and more than 18 years of experience. Effective collaborator promoting Strategy Planning and Project Management .
Overview
20
20
years of professional experience
12
12
years of post-secondary education
4
4
Languages
Work History
Chief Executive Officer
Adhinidhi Nutriment Products Pvt. Ltd.
Palakkad
01.2019 - Current
- Provide strategic oversight of operational and financial functions for firm specializing in Tissue culture and High tech farm
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Responsible for P&L accountability and for full operational control for Project of 20 Cr.
- Responsible for annual and quarterly planning processes, profit and operations reporting.
- Applied knowledge of project management life cycle to keep project work moving smoothly.
Business/Management Consultant
Self Employed
Palakkad,Kerala
12.2016 - 12.2018
- Formulated recommendations and effective solutions to improve overall profitability and success for Micro, Small, Medium, Enterprise business
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Businesses which are below 2 Crores revenue
- Analyzed and interpreted data to determine any problems or areas that need improvement
- Applied knowledge of project management life cycle to keep project work moving smoothly.
Senior Manager {Regional Head}
Tata Teleservices Limited
Andhra Pradesh
09.2012 - 08.2016
- Reporting to GM – National Head - Service Operations & handling team of 50+ resources
- Leading South Service Operations team towards achieving set targets as well as business objectives of combined base of Top corporate and S.M.E segment
- Managing base with monthly revenue of 40 Crores
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Improved productivity of customer service team by leading training initiatives Ensure timely collection and recovery of customer dues through Service value partners
- Interact and coordinate with regulators and ensure regulatory compliance as per TRAI Guidelines.
Head - Customer Service Delivery
Tata Communications Limited
(South- A.P, KA, T N, Kerala)
08.2008 - 09.2012
- Responsible for Customer Service Delivery team of Tamil Nadu & Andhra Pradesh region for combined base of TCL SME segment.
- Managing retail Customer base of 135000 accounts with monthly revenue of 10 crores.
- Executed regular process updates to reduce discrepancies and enhance customer experience.
- Identified and pursued valuable business opportunities to generate additional revenue and improve bottom line profit.
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with strong sense of personal responsibility
- Participated in team projects, demonstrating ability to work collaboratively and effectively
Manager of Operations
ABN AMRO Bank
(Chennai, Tamil Nadu
04.2007 - 08.2008
- Responsible for Chennai Credit Card collections with help of 8 collection managers for portfolio size of 30 crores.
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Performed targeted collections on past due accounts aged over 90 days.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Manager
ABN AMRO Bank
Chennai
04.2007 - 08.2008
- Reported to AVP & handled team of 8 resources
- Key Deliverables:
- Responsible for Chennai Credit Card collections with help of 8 collection managers for portfolio size of 30 crores
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Performed targeted collections on past due accounts aged over 90 days.
- Cross-trained existing employees to maximize team agility and performance
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
Education
LLB - Law (Pre-Law)
S.V University
Tirupathi 04.2012 - 08.2014
Bachelor of Commerce -
Calicut University
Calicut University 08.1995 - 08.1998
Prince 2 - Project Management
AXELOS
India 12.2016 - 12.2023
Skills
Corporate leadership
Business start up
Operational leadership
Operations management
Organizational leadership
Timeline
Chief Executive Officer
Adhinidhi Nutriment Products Pvt. Ltd.
01.2019 - Current
Prince 2 - Project Management
AXELOS
12.2016 - 12.2023
Business/Management Consultant
Self Employed
12.2016 - 12.2018
Senior Manager {Regional Head}
Tata Teleservices Limited
09.2012 - 08.2016
LLB - Law (Pre-Law)
S.V University
04.2012 - 08.2014
Head - Customer Service Delivery
Tata Communications Limited
08.2008 - 09.2012
Manager of Operations
ABN AMRO Bank
04.2007 - 08.2008
Manager
ABN AMRO Bank
04.2007 - 08.2008
Bachelor of Commerce -
Calicut University
08.1995 - 08.1998