Raghupathi A
Bangalore
Summary
Using a result-oriented and dynamic professional with over 18+ years of experience using exceptional leadership skills to coach, manage, and motivate diverse professionals in challenging environments. Solid experience in operations planning, warehousing, 3PL Management, Inventory Planning, implementing, and executing strategies resulting in greater customer experience and strengthened business results. Embrace diverse environments committed to promoting creativity, effective problem solving, and breakthrough results hold a superior record of executing critical projects on time. Efficiently coordinating projects for the set-up facilities with accountability for strategic utilization & deployment of available resources to achieve organizational objectives.
Overview
18
18
years of professional experience
Work History
FC Manager, Warehouse Operations
Zomato Hyper pure Pvt Ltd. Blinkit FC Operations
Bangalore
07.2024 - 12.2024
- Achieved over 97% performance across all key warehouse operation metrics in a high-volume, quick commerce environment.
- Developed and executed daily projection plans based on dark store, festive SKU, and store movement requirements.
- Maintained over 95% warehouse inventory availability, store fill rate, and on-time vehicle dispatches, including during peak seasons.
- Optimized manpower utilization and controlled absenteeism through effective cross-functional coordination.
- Successfully planned and executed inventory fulfillment for new store launches.
- Reduced ESTO losses through diligent shortage and damage control, collaborating closely with store teams.
- Ensured smooth operational flow through consistent coordination with internal and external stakeholders.
- Consistently achieved >95% On Time Delivery (OTD).
Manager, FC & SC Operations
Flipkart India Pvt Ltd
Bangalore
10.2022 - 06.2024
- Directed and supervised operations at Sortation and Transportation centers, ensuring efficient workflow and timely delivery schedules
- Oversaw logistics activities, including inventory management, order fulfillment, and transportation coordination, to optimize productivity and meet organizational objectives
- Implemented strategic initiatives to enhance operational efficiency, streamline processes, and uphold quality standards throughout the supply chain
- Proficient in conducting comprehensive capacity planning for operational efficiency, including hourly, daily, weekly, and monthly analysis to optimize resource allocation and meet business objectives
- Achieved daily operational attainments consistently exceeding 90%, demonstrating a commitment to operational excellence
- Utilized proactive team follow-ups and diligent performance monitoring to ensure adherence to targets and drive continuous improvement initiatives
- Leveraged data-driven insights to identify areas for enhancement, implement corrective actions, and maintain high levels of productivity and efficiency within the operational environment
- Experienced in conducting meticulous manpower planning for operations, with a focus on monthly forecasting and agile adjustments during peak sale periods
- Demonstrated expertise in conducting regular infrastructure reconciliations and strategic planning, particularly during peak sales periods
- Led cross-functional teams in driving process improvements by leveraging data analytics and performance metrics to enhance efficiency and elevate customer satisfaction
- Championed cost-saving initiatives through strategic implementations such as automation, bidirectional conveyors, TCOS integration, and transport route optimization
- Proficient in adeptly managing internal stakeholders across various domains, including HR manpower issues, administrative facilitation, QA quality concerns, process improvement initiatives, manpower training needs, EHS considerations, process design enhancements, and addressing central team technical issues
- Implemented inclusive diversity initiatives within Sortation and Transportation center manpower, encompassing both Full-Time Employees (FTE) and Fixed-Time Contractor (FTC) positions
- Successfully operationalized D0 shipments service, managing over 6.5K D0 shipments daily without any breaches
- Vigilantly monitored BRSNR (Bag Received Shipment Not Received) metrics, orchestrating effective loss reduction strategies
Department Manager, FC Returns & Inventory
Flipkart India Pvt Ltd
Bangalore
10.2020 - 10.2022
- Managed end-to-end returns operations, encompassing Product Verification (PV), Detailed Product Verification (DPV), returns inventory storage, liquidation process, seller and supplier returns, refinishing, refurbishment, and resealing processes
- Led cross-functional teams in implementing process improvements, leveraging data analytics and performance metrics to drive efficiency and enhance customer satisfaction
- Spearheaded initiatives to optimize costs, reduce R2S cycle times, and streamline operations
- Processed over 2 lakh return shipments per day, achieving peak efficiency during the BBD sale days at the Malur BTS site
- Implemented RTO re-used packaging boxes, resulting in a 15% reduction in packaging materials cost for outbound shipments
- Drove operational excellence within the business, leading to an improvement in FC Putting Productivity from 381 to 457
- Implemented vertical level space allocation and creation in advance based on the forecast plan
- Successfully adopted the IRT Dashboard process in customer order picking
- Customized the Returns process layout, enhancing 22 stations within the same space in addition to the earlier stations
- Increased capacity from 26.6k to 44.9k, resulting in an overall goodness improvement of 59%
- Stagnant inventory was efficiently moved with the assistance of Quality Assurance (QA) and Refurbishment teams, unlocking inventory space by conducting re-PV
- Successfully implemented plastic elimination at the RC through a pilot program and introduced bio-composed covers as an alternative solution
- Successfully implemented the RC HU (Return Center Handling Unit) put-away and MUPC (Multi-Unit Processing Center) process
- Successfully implemented RC single shift operations through coordinated efforts with multiple external and internal stakeholders, resulting in reduced cost per shipment
- Implemented a pallet belt folding machine, streamlining the process by enabling belts to be folded within 10 seconds and reducing the need for 2 workforce deployments for belt folding activities
- Increased store inventory from 18 lakhs to 36.5 lakhs despite limited resources
- Identified operational errors and conducted a PIL awareness program to ensure zero loss of put-list items during the peak of the BBD load
- Consistently maintained zero tech issue pendency and zero bulk pendency in put away operations
- Handled pharmaceutical stock in and out transactions without any process deviations, ensuring compliance and accuracy throughout
- RTO RI improved significantly from 97.29% to 99.59% through targeted improvements in areas such as original packaging, product physical damages, logic issues, and large verticals process
- Maintained '0' pendency in MH RC and improved RC scorecard performance
Senior Manager, Procurement Operations
Mjunction services Ltd
Bangalore
12.2017 - 10.2020
- Managed procurement operations for Bosch India Ltd client, including sourcing, vendor management, and contract negotiations
- Developed and executed procurement strategies aimed at optimizing costs, enhancing supplier relationships, and ensuring the timely delivery of materials
- Led a high-performance team dedicated to delivering best-in-class procurement solutions tailored to meet client requirements
- Handled requirements from Bosch plants in South India and North India, ensuring timely fulfillment without any escalations
- Conducted regular reconciliations against invoicing and liaised with the Bosch accounts team to ensure timely release of payments
- Conducted frequent visits across all Bosch plants in South and North India, resulting in improved client satisfaction and strengthened relationships
- Provided comprehensive support for any critical procurement requirements, ensuring prompt resolution and uninterrupted operations
- Conducted regular reconciliation of pending RFQs, quotations, purchase orders (POs), and invoicing to ensure smooth procurement processes
- Closely monitored material follow-up with vendors to ensure timely delivery of materials
- Submitted supplier invoices promptly to the finance team to facilitate timely vendor payments, resulting in improved vendor relationships and reduced client escalations
- Ensured timely confirmation of GRN upon materials reaching the plant and conducted regular reconciliation with the finance team
Team Leader, Inventory Control & Outbound Operations
Flipkart India Ltd
Bangalore
07.2014 - 12.2017
- Oversaw inventory control processes, including stock counting, reconciliation, and cycle counting, ensuring accurate inventory levels and efficient warehouse operations
- Managed outbound operations, optimizing order fulfillment processes to meet customer expectations and minimize turnaround times
- Implemented innovative solutions to improve inventory accuracy and enhance order processing efficiency
- Adapted dispatch process and reduced 28 un-productive manpower
- Productivity improvement in all the categories Picking -80 to 126 per hour
- KPI Improvement, S2D P2PC - 60 min to 30 Min
- BBD sales delivered successfully, with the Highest outward of 2.4L/per day in pan India
- Adoption of HHD through picking process in inventory, to element manual paper base picking
- Maintained inventory sanity well to deliver the customer orders and reduce the variance
- Stock Reconciliation, Monthly Audits presentation to management
- Hot zone area created to store the fast-moving FSN and on SNOP and category plan
Warehouse In-charge, FTTx project warehouse operations
Kentco
Doha
05.2013 - 07.2014
- Company Overview: Client: Huawei Technologies Co., Ltd
- Directed warehouse operations for FTTx project, overseeing receiving, storage, and allot the materials engineers
- Implemented strategic initiatives to optimize warehouse layout, streamline operations, and improve resource utilization
- Ensured adherence to safety standards and compliance with project requirements
- Regular reconciliation of available materials and publishing the daily report and requirement for project
- Handled heavy weight cables and storage system
- Monitoring day to day project requirements and arranging the materials with coordination of clients
- Client: Huawei Technologies Co., Ltd
Senior Executive, Inbound & Outbound Operations
Jayem Warehousing Pvt Ltd
Bangalore
09.2010 - 05.2013
- Managed inbound and outbound operations for IBM client, orchestrating seamless flow of materials and timely order fulfillment
- Implemented process improvements to enhance operational efficiency, reduce costs, and improve service levels
- Fostered strong client relationships through effective communication and collaboration
- Managing warehouse of servers, racks, computers, etc
- Stock Reconciliation, Monthly Audits presentation to management
- System Monitoring for the Inbound & Outbound Executions in WMS Systems
- Special focusing on the delivery of critical shipments committed to customers
- Monitoring Delivery for special logistics for high-end volumetric shipments
- Handling of issues and escalation related to distribution from the customer
- Verifying and preparing documents, which are necessary for moving goods to various states (Road Permits, Declarations, Octroi, Entry Tax)
Executive, Supply Chain Operations
Gati Ltd
Bangalore
11.2009 - 09.2010
- Managed supply chain operations for multiple clients, including Saregama Retails, KNL, Veer Retails, and Brite Point India
- Oversaw order processing, transportation coordination, and inventory management activities, ensuring on-time delivery and customer satisfaction
- Implemented innovative solutions to address complex supply chain challenges and drive continuous improvement
- Ensure meeting of client SLA by driving a team sized ~50 personnel and interacting with clients & other concerned teams
- Responsible for warehousing and distribution activities which covers 1.2 Lac Sqft
Team Member, Outbound Operations
Kaveri Warehousing Pvt Ltd
Bangalore
09.2008 - 11.2009
- Executed outbound operations for Future Logistics, optimizing order fulfillment processes and ensuring accurate shipment of orders
- Collaborated with cross-functional teams to identify opportunities for process improvement and implement solutions to enhance operational efficiency
- Majorly focused on store dispatches on time & STN reconciliation after store receipt
Education
MBA - Material Management
Indian Institute of Business Management And Studies (IIBMS)
Mumbai03-2014
Bachelor of Science - Mathematics
Dr BR Ambedkar University
Tirupathi01-2013
Skills
- Capacity Planning
- People Development
- Performance Improvement
- Warehousing
- Distribution
- Logistics
- Operational improvement
- Materials Planning
- Inventory Management
- Procurement
- Cross-Functional Coordination
- Team Management
- Continuous Improvement
- Identification of a new process
- Projects
- Vendor Management
- Total Cost of Ownership
- MS Word, Excel, Power Point, Email Outlook, Internet Applications
- MH Ops
- SAP - MM & SD (R/3)
- ERP
- HMS
- EBizNET
- TC App
- WMS
- FDP
- FLO & FLO Lite
- MRD
- BPOS
Father's Name
Ethirajulu. A
Languages
- English
- Hindi
- Kannada
- Tamil
- Telugu
References
References are available upon request.
Milestones
- Rewarded Q1 of the Year, 2016, Ekart, FC dispatch process implementation in outbound
- Appreciation got Q3 of the year, 2020, Covid vaccination camp successful driven for all the 06 Bangalore plants in critical situations
- Lean YB project, Successfully completed in RC PV capacity improvement from 26k to 44k process within the space
- Recognized as 'WOW Award, 2021, Q2 of the Year within Ekart for RC layout Re-Designed which result in throughput increment by 59%
- Recognized as 'WOW Award, 2022, Q4 of the Year within Ekart for RC Consolidation process implementation
- Rewarded 1st Runner-up, From south India Kaizen competition for RC table modification with inhouse materials without any additional cost spending
- Lean YB project, Successfully completed in inventory put-away process - ~ 05.4 lakh/per annum Cost Saving
- Certified internal auditor, As per ISO 9001:2015
- Got good appreciation and ISO:9001-2015-Renewed, For prepared all the RC related documents for ISO audit and presented with external auditors without any NC and without any single observations related to the RC process
- Certified Food & Safety supervisor, FOSTAC
- Designed business blueprint, For migration of procurement services to a shared service center through the implementation of Robotics Process Automation
- Projects, Technology Implementation like ERP Implementation, HHD for Picking and Putting ops in Inventory, System-based Segregation (Customer Order Sorting in system) and for HU HHD process implementation
- D0 shipments service operationalized, As the SCEP Kaizen coordinator for FC & MH
- Successfully completed a pilot project, For bag label generation at a secondary outstation, resulting in the reduction of 12 workforce positions
Personal Information
- Passport Number: U6340539/ Ahmedabad
- Date of Birth: 07/31/82
- Gender: Male
- Nationality: Indian
- Marital Status: Married
References
References available upon request.
Timeline
FC Manager, Warehouse Operations
Zomato Hyper pure Pvt Ltd. Blinkit FC Operations
07.2024 - 12.2024
Manager, FC & SC Operations
Flipkart India Pvt Ltd
10.2022 - 06.2024
Department Manager, FC Returns & Inventory
Flipkart India Pvt Ltd
10.2020 - 10.2022
Senior Manager, Procurement Operations
Mjunction services Ltd
12.2017 - 10.2020
Team Leader, Inventory Control & Outbound Operations
Flipkart India Ltd
07.2014 - 12.2017
Warehouse In-charge, FTTx project warehouse operations
Kentco
05.2013 - 07.2014
Senior Executive, Inbound & Outbound Operations
Jayem Warehousing Pvt Ltd
09.2010 - 05.2013
Executive, Supply Chain Operations
Gati Ltd
11.2009 - 09.2010
Team Member, Outbound Operations
Kaveri Warehousing Pvt Ltd
09.2008 - 11.2009
MBA - Material Management
Indian Institute of Business Management And Studies (IIBMS)
Bachelor of Science - Mathematics
Dr BR Ambedkar University
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