Raghuram B. S.
Bengaluru
Summary
Actively pursuing new & exciting roles as Head of Admin. to contribute towards the success of a reputable organization, targeting assignments across India or Off-Shore locations.
Strategic Thinker with proven capabilities in identifying business opportunities and work on global ventures with strong leadership skills with a focus on starting, building, & growing profitable automobile businesses for Volvo Group India Pvt. Ltd. across France, Spain, Norway & Sweden from scratch. An out-of-the-box thinker with proven track record of establishing processes/ SOPs, streamlining workflow and creating environment to enhance productivity.
Overview
23
23
years of professional experience
Work History
Regional Head Admin. & Infra Team Ops
Blink Commerce Pvt. Ltd.
Bengaluru
08.2023 - Current
- Spearheaded end-to-end administrative procedures for a team of 28 members consisting of white collar employees and MSTs/RACs. Successfully managed the efficient functioning of 200 plus Dark Stores all across South Indian cities like Bangalore, Chennai, Hyderabad, Vijayawada, Vishakapatanam, Coimbatore, Cochin, etc. 38 Warehouses across PAN India.
- Evaluating the performance of staff and rendering coaching and guidance to ensure maximum efficiency.
- Maintaining inventory of office supplies and managing the purchase of new materials with attention to budgetary constraints.
- Devising a budget by monitoring costs and expenses.
- Managing facilities services, maintaining activities, and tradespersons (Electricians).
- Obtaining approval of quotations received from various vendors for different activities.
- Implementing processes and procedures across PAN India pertaining to Administration, Preventive Maintenance, and R&M.
- Attending and resolving issues pertaining to Admin.
- POCs over weekly calls with a team size of 187 white collar employees
- Liaising with the City CEO of Operations and Team to understand and achieve business objectives.
- Collaborating with the Real Estate Team for opening of new stores and relocation/closing of stores.
- Extending support in preventing and stopping pilferage in the organization.
- Coordinating with the landlords for solving critical issues in case of any emergency.
- Monitoring security at all stores, attaining weekly updates from the service providers, and managing critical incidents related to law and order issues.
- Conducting regular and surprise visits to various locations, gathering inputs on ground reality, and providing effective solutions.
- Spearheading large taskforces entailing manpower planning, recruitment, training, motivation, performance appraisal, remuneration, conflict resolution, and career development.
- Adhering to statutory and regulatory compliances, and devising safety and security procedures as a top priority, confirming safety norms.
- Structuring and revamping financial and business model to build a more responsive and market-driven organization; developing plans, internal controls, and SOPs to take the business to the next level.
- Heading performance management, including staff coaching, recruitment, and hosting of constructive meetings.
- Establishing KPIs and ensuring achievement of the same in terms of productivity, operating efficiency, cost, and customer service.
Head of Market Support Centre
Volvo Group India Pvt. Ltd. (Volvo Bus Division)
Bengaluru
11.2003 - 01.2019
- Gathered clients' requirements, analyzed technicalities, recommended possibilities and collaborated with the Product Development Team for recommending new solutions
- Facilitated delivery management operations inclusive of finalization of specifications for development of buses as per customer requirements; successfully enhanced Vehicle Handover process
- Interfaced with the Supply Chain Team to ensure optimum inventory level
- Organized VIP visits in terms of product displays, movements and provided feedback on facility
- Worked on & developed VBI interfaces and processes for the customers and markets w.r.t
- Orders, production monitoring, customer visits and sales support
- Defined strategic direction, finalized methods to enhance business performance and rendered guidance to all the departments including stakeholders of various functions such as Product Design, Purchase, Process Engineering, Planning, Production and Logistics
- Nurtured relations with the institutional & private customers for smooth inspection and vehicle handover from ex-factory, customer garage or respective institutional depos
- Recommended standardization of additional and enhanced product features in various products; finalized cost involving SCS Tool
- Monitored & supervised: The generation of forecasts, mid-quarter estimates and business plans based on analysis
- Export operations for buses to Europe and South Africa from India
- Conducted customer visiting VBI for finalizing specifications, exterior paint & inspection of buses by private, institutional and exports
- Acted as SPOC for maintaining coordination within various markets across Norway, Spain & France
- Ensured final delivery of the buses at customer location throughout India, US, Bangladesh and various other regions of different countries as per purchase order
- Managed new customer adaption, change bus specifications request operations; conducted customer inspections and ensured customer satisfaction by delivering quality buses
- Imparted training to the Regional Sales Team to finalize specifications with the customers by providing timely updates pertaining to customer adaption availabilities; collaborated with the Sales Team to secure deals, acquired strategic gains and attained new accounts
- Analyzed documents such as specification documents, paint schemes, CAs & CBS, pictures of fully developed buses before final delivery; updated orders in OAS
- Spearheaded Pre
- Def
- Process in VBI
- Steered set-up of profit center operations and devised business continuity plans
- Evaluated & authorized bus body specification, paint scheme before releasing the same for production
Sales Consultant
RNS Motors
Bengaluru
01.2003 - 11.2003
Sales Consultant
Yamaha Motor Cycles
Bengaluru
04.2001 - 01.2003
Education
Bachelor of Business Administration -
Dr. CV Raman University
Bilaspur, CG01.2013
Diploma in Automobile Engineering -
The Oxford Polytechnic
Bengaluru01.2001
Skills
- Infrastructure/ Facility/ Asset Management
- Strategic Business Planning
- International Logistics
- Operations Leadership
- Project Planning & Budgeting
- Project Execution & Cost Control
- P&L Management
- Services Management
- Liaison
- Stakeholder Engagement
- Training Management
- Human Resources Management
- Operations Management
- Client Relationships
- Customer Satisfaction
Notableaccomplishments
- Led deployment of new tools for ticketing systems across PAN India in Blink Commerce Pvt. Ltd.
- Successfully set up the business from scratch to deliver hundreds of buses on a monthly basis in international assignments.
Personal Information
Date of Birth: 05/11/80
Languages
- English
- Hindi
- Kannada
- Tamil
- Telugu
- Urdu
Accomplishments
On successful handling of South Region dark stores and ware houses, I was given additional responsibility of handling PAN INDIA Ware Houses.
Timeline
Regional Head Admin. & Infra Team Ops
Blink Commerce Pvt. Ltd.
08.2023 - Current
Head of Market Support Centre
Volvo Group India Pvt. Ltd. (Volvo Bus Division)
11.2003 - 01.2019
Sales Consultant
RNS Motors
01.2003 - 11.2003
Sales Consultant
Yamaha Motor Cycles
04.2001 - 01.2003
Bachelor of Business Administration -
Dr. CV Raman University
Diploma in Automobile Engineering -
The Oxford Polytechnic
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