Raghuram G
Experienced in Operations
Coimbatore
Summary
With over 4 years of experience in banking, well-versed in financial markets and customer care, successfully managing a portfolio of high-income clients. Skilled in loan processing, relationship management, and compliance, with a strong focus on delivering exceptional customer service. Seeking a challenging position in a reputable financial institution to leverage my skills and contribute to organizational growth while advancing my career
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
Tata capital limited
coimbatore
08.2024 - Current
- Addressing walk-in customers and guiding them as per their loan requirements, customer retention strategies, query resolution, and problem solving, providing accurate financial product information, and solving issues promptly.
- Managed end-to-end loan disbursement processes for mortgage loans, business loans, personal loans, and auto loans, ensuring timely and accurate execution. Verified customer KYC documents, property papers, and income proofs to ensure completeness and compliance with regulatory requirements. Coordinated with loan officers and underwriters to collect missing documentation and resolve without any discrepancies promptly.
- Authorized check and cash payments, and managed disbursement cases, in strict compliance with internal control policies, to ensure accuracy and prevent audit errors.
Junior Associate
KOTAK MAHINDRA PRIME Limited
03.2021 - 12.2022
- Handled end-to-end loan processing for both new cars, used cars, and refinance.
- Served as a relief cashier, managing cash, and cheque payments.
- NOC officer , payment officer for disbursment cases
Quality Controller
CAMS Private Ltd
02.2018 - 01.2019
- Document verification and quality check for mutual funds
- Customer payments. Cross-check customer mandate forms to ECS activation.
Education
Bachelor of Arts - English Literature
Bharathiar University
Coimbatore10-2023
Diploma in Electronics and Communication Engineering -
Karpagam Polytechnic College
Coimbatore04-2015
Skills
- Multi-tasking
- Cash handling
- Loan Processing
- Customer relationship management
- Data Maintenance
- Decision-making
- Time management
- Relationship management
- MS Office
- Opening and closing processes
Certification
- AUTOCAD
- CCNA Network Engineering
- Windows 2008
- LINUX
- customer service
languages
English , Tamil
Timeline
Branch Operations Manager
Tata capital limited
08.2024 - Current
Junior Associate
KOTAK MAHINDRA PRIME Limited
03.2021 - 12.2022
Quality Controller
CAMS Private Ltd
02.2018 - 01.2019
Bachelor of Arts - English Literature
Bharathiar University
Diploma in Electronics and Communication Engineering -
Karpagam Polytechnic College
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