Raghuram S
Area Head of Corporate Services
Bangalore,KA
Summary
Experienced facility manager with over 11 years of experience overseeing operations and maintenance in diverse facilities. Seeking a challenging role in a well-structured organization to utilize a strong work ethic and self-motivation to consistently deliver exceptional results in alignment with ambitious goals and timelines.
Overview
11
11
years of professional experience
6
6
Languages
Work History
Area Head of Corporate Services
Reliance Jio
03.2023 - Current
- Manage multiple office locations spanning a total area of 400,000 square feet, ensuring efficient operations and high standards across all sites.
- Conduct regular site visits to all offices to monitor facility conditions, address issues, and ensure compliance with company policies.
- Engage proactively with internal customers and stakeholders to understand their needs, and deliver excellent corporate services.
- Oversee petty cash management for office-related expenses, ensuring accuracy and timely reconciliation.
- Maintain regular interactions with cross-functional teams and key stakeholders to coordinate service delivery, and resolve operational challenges.
- Administer multiple corporate service portals for tracking maintenance, vendor management, and other facility-related processes.
- Manage transportation services, coordinating vehicle allocation and schedules to meet organizational needs.
- Lead space management initiatives, including workstation allocation, and optimizing office layouts to support workforce requirements.
- Collaborate with senior leadership to align corporate service strategies with overall business objectives, supporting growth and scalability.
- Drive continuous process improvements through data analysis and stakeholder feedback, enhancing employee experience and operational workflows.
- Oversee budget planning and resource allocation for corporate services, ensuring cost-effective, and efficient operations.
- Act as a key liaison between corporate services and business units to resolve operational challenges, and support business continuity.
- Planned and implemented growth strategies.
Facility Manager
NOVEL
08.2021 - 03.2023
- Engaged with customers to better understand their needs and deliver excellent service.
- Taken care of 317,021 sqft office space.
- Cut labor and product costs by creatively addressing inefficiencies.
- Fostered strong rapport with prospective clients and stakeholders to aid negotiations.
- Monitored and responded to competitor activity to stay ahead of marketplace trends.
- Implemented strict quality standards for consistent company representation across multiple channels.
- Optimized employee schedules by balancing company priorities, staff leave requests, and shift preferences.
- Recruited high-performing and accomplished team members, nurturing talent to develop a skilled and capable workforce.
- Monitored staff performance, continually seeking ways to improve team delivery for optimized financial success.
- Supervised and mentored junior team members, providing detailed instructions and guidance to maximize team efficiency.
- Supervised and mentored staff in one-on-one sessions, driving the attainment of individual KPIs.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Identified issues, analyzed information, and provided solutions to problems.
- Measured and accurately processed materials to minimize waste.
- Met budget targets through responsible planning and resource allocation.
- Inspected products and services to comply with quality standards.
- Enhanced working relationships by participating in team-building activities.
- Maintained clean, safe working environments.
- Scheduled weekly projects, anticipating timelines for milestones, and completion dates.
Assistant Manager Administration
Teleperformance India
09.2014 - 07.2021
- Providing Process Training and Induction to New Joined Employees
- Compiling and presenting reports
- Shift Management for all the admin support
- Basic hygiene is maintained at the site
- Strive for innovative ideas towards cost optimization and customer satisfaction increase in admin activities
- Deployment of right housekeeping person in right areas and maintain that no issues related to housekeeping
- Ensure that enough food (Breakfast, Lunch & Dinner) been ordered and make sure no shortage takes place
- Stationary ordering & Purchase process, Commodities ordering & purchase process
- Compliance to area service levels with clients and vendors
- Managing daily operations
- Maintain Daily & Monthly reports and tracking the daily process
- Site Supervising
- Organizing Meetings / Conferences
- Interacting with different departments
- Cab routing to be done manually employee as per the schedule
- Generate the routes with aim to maximize vehicle capacities
- Maintain trip sheet tracking records
- Conduct Drivers Safety and Quality Deliverance Training
- Security Escort Utilization Report
- Breathe analyzer report
- Route checking of cabs
- Keeping a track of kilometer's run by each vehicle
- Checking of shifts schedules of transport coordinators
- Ensure that employee query has been resolved within 24hrs
- Implementing new method in doing the routing
- Managing general office administration work
- Managing employee welfare activities
- Managing Vendors
- Maintenance of petty cash
- Maintaining record of Assets and Inventory
- Maintain housekeeping standards
- Purchase Order
- Managing Securities
- Maintaining a track of all the activities
- Maintaining Facility
- Handing over cabins to clients on promised dates
- Finalize a vendor
- Promoted hygiene and sanitation throughout facility operations and healthcare services.
- Organized fundraising strategies to improve revenue for underfunded services.
- Monitored and tracked resources against requirements to determine needs for increases in staff, equipment or services.
- Administered facility records, keeping adequate information about activities and following strict data protection requirements.
- Reviewed and assessed staff processes, reducing hazards posed for residents and staff whilst promoting regulatory compliance.
- Set clear and reasonable objectives for staff and facility performance.
- Proactively solved complex operational problems, positively impacting business direction.
Quality Analyst
Intelenet Global Service
02.2014 - 08.2014
- Call monitoring by sales executives in various campaigns.
- Provide report and quality analysis measurements.
- Record feedback and let the customer service representative know about areas of improvement.
- To check on the knowledge and competence incorporated by the CSR.
- Bring necessary changes to the process, and constant updating of the call center core process.
- Regular call listening sessions with sales executives.
- Developing and conducting targeted group coaching sessions.
- Networking and building relationships with all levels of management and staff.
- Using audit tools to gather data and analyze trends or patterns affecting quality.
- Conducted performance tests, assessing features including functionality, reliability, performance, and quality.
- Grown within the company from a Quality Analyst to Assistant Manager, Administration.
- Awarded as a Best Verifier.
- Awarded as the Best Quality Analyst (South).
- Awarded as the Best Admin Support.
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
Education
No Degree -
Sri Vishweshwaraiah English Medium High School
04.2001 -
Pre-University Course -
Sri Sainath PU College
BBA -
Dr.C.V.Raman
04.2001 -
Skills
Good at convincing and selling organizational ideas
Strengths
- Strong Leadership & Decision-Making
- Crisis & Conflict Management
- Adaptability & Problem Solving
- Strategic Planning & Execution
- Process Improvement
- Time Management & Prioritization
- Team Motivation & Development
- High Integrity & Professionalism
Timeline
Area Head of Corporate Services
Reliance Jio
03.2023 - Current
Facility Manager
NOVEL
08.2021 - 03.2023
Assistant Manager Administration
Teleperformance India
09.2014 - 07.2021
Quality Analyst
Intelenet Global Service
02.2014 - 08.2014
No Degree -
Sri Vishweshwaraiah English Medium High School
04.2001 -
BBA -
Dr.C.V.Raman
04.2001 -
Pre-University Course -
Sri Sainath PU College
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