Raghuram S
Area Head of Corporate Services
Bangalore,KA
Summary
Experienced facility manager with over 11 years of experience overseeing operations and maintenance in diverse facilities. Seeking a challenging role in a well-structured organization to utilize a strong work ethic and self-motivation to consistently deliver exceptional results in alignment with ambitious goals and timelines.
Overview
11
11
years of professional experience
6
6
Languages
Work History
Area Head of Corporate Services
Reliance Jio
03.2023 - Current
- Manage multiple office locations spanning a total area of 400,000 square feet, ensuring efficient operations and high standards across all sites.
- Conduct regular site visits to all offices to monitor facility conditions, address issues, and ensure compliance with company policies.
- Engage proactively with internal customers and stakeholders to understand their needs, and deliver excellent corporate services.
- Oversee petty cash management for office-related expenses, ensuring accuracy and timely reconciliation.
- Maintain regular interactions with cross-functional teams and key stakeholders to coordinate service delivery, and resolve operational challenges.
- Administer multiple corporate service portals for tracking maintenance, vendor management, and other facility-related processes.
- Manage transportation services, coordinating vehicle allocation and schedules to meet organizational needs.
- Lead space management initiatives, including workstation allocation, and optimizing office layouts to support workforce requirements.
- Collaborate with senior leadership to align corporate service strategies with overall business objectives, supporting growth and scalability.
- Drive continuous process improvements through data analysis and stakeholder feedback, enhancing employee experience and operational workflows.
- Oversee budget planning and resource allocation for corporate services, ensuring cost-effective, and efficient operations.
- Act as a key liaison between corporate services and business units to resolve operational challenges, and support business continuity.
- Planned and implemented growth strategies.
Facility Manager
NOVEL
08.2021 - 03.2023
- Engaged with customers to better understand their needs and deliver excellent service.
- Taken care of 317,021 sqft office space.
- Cut labor and product costs by creatively addressing inefficiencies.
- Fostered strong rapport with prospective clients and stakeholders to aid negotiations.
- Monitored and responded to competitor activity to stay ahead of marketplace trends.
- Implemented strict quality standards for consistent company representation across multiple channels.
- Optimized employee schedules by balancing company priorities, staff leave requests, and shift preferences.
- Recruited high-performing and accomplished team members, nurturing talent to develop a skilled and capable workforce.
- Monitored staff performance, continually seeking ways to improve team delivery for optimized financial success.
- Supervised and mentored junior team members, providing detailed instructions and guidance to maximize team efficiency.
- Supervised and mentored staff in one-on-one sessions, driving the attainment of individual KPIs.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Identified issues, analyzed information, and provided solutions to problems.
- Measured and accurately processed materials to minimize waste.
- Met budget targets through responsible planning and resource allocation.
- Inspected products and services to comply with quality standards.
- Enhanced working relationships by participating in team-building activities.
- Maintained clean, safe working environments.
- Scheduled weekly projects, anticipating timelines for milestones, and completion dates.
Assistant Manager Administration
Teleperformance India
09.2014 - 07.2021
- Providing Process Training and Induction to New Joined Employees
- Compiling and presenting reports
- Shift Management for all the admin support
- Basic hygiene is maintained at the site
- Strive for innovative ideas towards cost optimization and customer satisfaction increase in admin activities
- Deployment of right housekeeping person in right areas and maintain that no issues related to housekeeping
- Ensure that enough food (Breakfast, Lunch & Dinner) been ordered and make sure no shortage takes place
- Stationary ordering & Purchase process, Commodities ordering & purchase process
- Compliance to area service levels with clients and vendors
- Managing daily operations
- Maintain Daily & Monthly reports and tracking the daily process
- Site Supervising
- Organizing Meetings / Conferences
- Interacting with different departments
- Cab routing to be done manually employee as per the schedule
- Generate the routes with aim to maximize vehicle capacities
- Maintain trip sheet tracking records
- Conduct Drivers Safety and Quality Deliverance Training
- Security Escort Utilization Report
- Breathe analyzer report
- Route checking of cabs
- Keeping a track of kilometer's run by each vehicle
- Checking of shifts schedules of transport coordinators
- Ensure that employee query has been resolved within 24hrs
- Implementing new method in doing the routing
- Managing general office administration work
- Managing employee welfare activities
- Managing Vendors
- Maintenance of petty cash
- Maintaining record of Assets and Inventory
- Maintain housekeeping standards
- Purchase Order
- Managing Securities
- Maintaining a track of all the activities
- Maintaining Facility
- Handing over cabins to clients on promised dates
- Finalize a vendor
- Promoted hygiene and sanitation throughout facility operations and healthcare services.
- Organized fundraising strategies to improve revenue for underfunded services.
- Monitored and tracked resources against requirements to determine needs for increases in staff, equipment or services.
- Administered facility records, keeping adequate information about activities and following strict data protection requirements.
- Reviewed and assessed staff processes, reducing hazards posed for residents and staff whilst promoting regulatory compliance.
- Set clear and reasonable objectives for staff and facility performance.
- Proactively solved complex operational problems, positively impacting business direction.
Quality Analyst
Intelenet Global Service
02.2014 - 08.2014
- Call monitoring by sales executives in various campaigns.
- Provide report and quality analysis measurements.
- Record feedback and let the customer service representative know about areas of improvement.
- To check on the knowledge and competence incorporated by the CSR.
- Bring necessary changes to the process, and constant updating of the call center core process.
- Regular call listening sessions with sales executives.
- Developing and conducting targeted group coaching sessions.
- Networking and building relationships with all levels of management and staff.
- Using audit tools to gather data and analyze trends or patterns affecting quality.
- Conducted performance tests, assessing features including functionality, reliability, performance, and quality.
- Grown within the company from a Quality Analyst to Assistant Manager, Administration.
- Awarded as a Best Verifier.
- Awarded as the Best Quality Analyst (South).
- Awarded as the Best Admin Support.
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
Education
No Degree -
Sri Vishweshwaraiah English Medium High School
04.2001 -
Pre-University Course -
Sri Sainath PU College
BBA -
Dr.C.V.Raman
04.2001 -
Skills
Good at convincing and selling organizational ideas
Negotiating the best deals with contractors and suppliers
Excellent management and supervisory skills
Preparing documents
Accepts challenges and leaves no stones unturned to achieve them
Fast learner and implement my learning's to achieve organizational goals
Effective problem solver with powerful communication and negotiation skills
Implementing and investigating new things to solve issues
Willing and able to handle a wide variety of tasks
Positive and cheerful attitude with strong interpersonal skills and an excellent team player
Strengths
- Strong Leadership & Decision-Making
- Crisis & Conflict Management
- Adaptability & Problem Solving
- Strategic Planning & Execution
- Process Improvement
- Time Management & Prioritization
- Team Motivation & Development
- High Integrity & Professionalism
Timeline
Area Head of Corporate Services
Reliance Jio
03.2023 - Current
Facility Manager
NOVEL
08.2021 - 03.2023
Assistant Manager Administration
Teleperformance India
09.2014 - 07.2021
Quality Analyst
Intelenet Global Service
02.2014 - 08.2014
No Degree -
Sri Vishweshwaraiah English Medium High School
04.2001 -
BBA -
Dr.C.V.Raman
04.2001 -
Pre-University Course -
Sri Sainath PU College