RAGHURAMAN R RAGHU
PRODUCTION SUPPORT ANALYST
chennai,tamailnadu
Summary
Highly skilled software development professional bringing enormous talents for software design, development and integration. Offering advanced knowledge of in-demand programming languages. Background writing code and developing systems for [Industry] applications.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
6
6
Certificates
Work History
Software Developer
TVS Credit Services Limited
chennai
07.2021 - Current
- PROFESSIONAL SUMMARY
- 2.3 years experience as Production Support Engineer with technical knowledge in Oracle SQL
- Handling L2 level with 24/7 Production Support Incident, problem, change and event management and managing work order life cycles.
- Experienced in writing complex SQL Queries using Joints, functions, set operators, sun queries etc.
- Strong expertise in Oracle Database on both windows environments.
- Strong in Job monitoring and have good interpersonal, communication and leadership skills
- ROLES AND RESPONSIBILITIES
- Worked as L2
- Did ticket creation and closing as a part of incident management
- Have to monitor the jobs and need to inform if there any failures happens
- Generating manual user service request from database as per user request. On regular basis made of health check
- Address the issues raised by the users and providing relevant information to them as needed. Worked on different database by connecting it using SQL developer tool for easy access of data
- Monitoring jobs by using Autosys tool and also used for scheduling and reporting the jobs.
- Used WinSCP tool for transferring files from Windows.
- Based on the incident, request and change tickets using ServiceNow ticketing tool and also close existing tickets
- Identify, diagnose and troubleshoot problem solution to a problem
- Discuss with team members to resolve complex applications and system issues
Quality Assurance Analyst
TVS CREDIT SERVICE LIMITED
chennai
10.2015 - 06.2021
- ROLES AND RESPONSIBILITIES
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Created and achieved product quality objectives and met product specifications.
- Fixed identified issues to increase productivity and boost workflows.
- Created and gained project approval on project test plans.
- Mentored and coached team members on QA topics and strategies.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
- Organized and maintained work environment to allow for maximum productivity.
- Physical Document Verification in TWO-WHEELER, TRACTOR, CAR, UCV, MSME
Process Executive
TRAYEE BUSINESS SOLUTION
chennai
12.2009 - 09.2015
- ROLES AND RESPONSIBILITIES
- Merchant Acquiring related Activates
- Checking for necessary documents in Merchant Account Packets with the check list
- Setting up of Merchant ID, Additional MID and Regional MID.
- Changes in setting up of Merchant Payment A/c Changes, MSF changes etc.…
- Charges like Financial Charges, Tariff Charges, and EDC Rental Charges etc.…
- Manual Slip Capturing, Short Swipe and Out collection.
- Merchant Letter Refunds
- Receiving Request through mails and Action the request.
- Preparation of MIS
- Back-office Maintenance
- Bonus Points Redemption
- Transfer of points from one card to another card
- Credit the points to customer
- Reinstate the points to customer
- Checking of card level and account level
- Taking part in discussion with user group meetings
- Suggestion of enhancements of software for speedy & risk-free process
- Handling of Queries received through mails and reverting to those mails within the stipulated time. (Email Support Lotus note 8.0)
- Closing customer card and account level.
- INSURANCE AND PORTFOLIO MAINTENANCE
- COE – Cash on EMI maintaining NEFT, COP, SB TRANSACTION
- BT – Balance transfer funds from HSBC to OBC bank maintaining COP,NEFT transaction.
- BTE - Balance transfer on EMI transfer funds from HSBC to OBC bank maintaining COP,NEFT transaction.
- BALCON – Converting the balance into an EMI
- LOP - (LOAN ON PHONE) Converting the transaction into an EMI
- PRECLOSURE of EMI, and credit the interest to customer.
- Handling Accounts Reconciliation solutions. For BTE, COE, BT Account.
- Preparing balance sheet for BTE,COE,BT Accounts.
- Communicating with HSBC staffs through mails & telephonic conversation for accomplish the backend processing.
- Ensuring highest productivity
- Publish Daily MIS
Education
Bachelor of Computer Applications - Computer And Information Sciences
New Prince Shri Bhavani College
Medavakkam 06.2006 - 07.2009
Skills
Aws and DevOps
Additional Information
AWS and DevOps Engineer
• Beginner in Jenkins as Continuous Integration / Continuous Deployment Tool.
• Beginner in AWS (Storage, Application Services, Deployment and Management) and managed servers on AWS platform instances using Ansible Configuration management.
• Hands on Practice in AWS provisioning and good knowledge of AWS services like EC2, S3, Glacier, ELB, RDS, Redshift, IAM, Route 53, VPC, Auto scaling, Cloud Front, Cloud Watch, Cloud Trail, Cloud Formation, Security Groups.
• Beginner in monitoring servers using Nagios, Cloud watch and using ELK Stack, Elastic Search. Experience in managing infrastructure resources in cloud architecture with close coordination with various functional teams.
• Beginner in implanting DevOps architecture using Maven, Jenkins, Ansible, Terraform, Docker, Kubernetes, Jira
• Beginner in Version Control Systems like GIT & Proficient in setting up and configuring Baselines, Branching, and Merging through GIT.
• Beginner in Docker deployment pipeline for custom application images in the cloud using Jenkins.
• Beginner in Configuration Management automation tool Ansible and has worked on integrating Ansible YAML Scripts.
• Fulfilling the role of a DevOps engineer in respect to our Ansible code. Responsible for QA code merges. Used Ansible for configuring and managing multi-node configuration management over SSH and PowerShell.
• Ability to quickly understand, learn and implement the new system design, data models in a professional work environment.
Timeline
AWS and DEVOPS
10-2023
SQL
07-2023
SCRUM FUNDAMENTALS CERTIFIED
10-2021
Software Developer
TVS Credit Services Limited
07.2021 - Current
Object-oriented Java Programming: Data Structures and Beyond
01-2021
Spring MVC and Advance Java Programming
01-2021
Java Web Pages and Database Management
01-2021
Quality Assurance Analyst
TVS CREDIT SERVICE LIMITED
10.2015 - 06.2021
Process Executive
TRAYEE BUSINESS SOLUTION
12.2009 - 09.2015
Bachelor of Computer Applications - Computer And Information Sciences
New Prince Shri Bhavani College
06.2006 - 07.2009
Certification
SQL
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