Summary
Overview
Work History
Education
Skills
Timeline
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Raghuraman Rajan

Raghuraman Rajan

Senior Professional Services Engineer
Chennai

Summary

Dynamic and client-focused Technical Professional with over 9 years of experience in cybersecurity and solution deployment. Currently specializing in customer success and post-sales implementation. Demonstrated ability to drive customer satisfaction, deliver complex deployments, and align security strategies with business objectives. Proficient in cross-functional leadership, automation, and technical support. Poised to excel in a Lead solutions engineer role with a global SaaS or cybersecurity firm.

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work History

Senior Professional Services Engineer

Sophos Technologies Pvt Ltd
Ahmedabad
11.2020 - Current
  • Delivered end-to-end deployments of Sophos Network Detection & Response, Sophos Managed Detection & Response, Sophos Firewall, and Sophos Endpoint & Intercept X solutions for enterprise clients across multiple industries.
  • Acted as a trusted advisor to customers during post-sales engagements, ensuring successful onboarding, deployment, and optimization of Sophos security solutions.
  • Built and maintained automation tools using PowerShell and APIs to streamline processes, reducing deployment time by 30%.
  • Provided technical leadership across cross-functional teams (sales, support, engineering) to ensure timely, high-quality project delivery.
  • Conducted client training sessions and created technical documentation to support long-term success and product adoption.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.

Level 2 - Technical Support Engineer

Sophos Technologies Pvt Ltd
Ahmedabad
01.2017 - 11.2020
  • Resolved high-priority escalations and conducted root cause analysis on complex Sophos endpoint, Sophos MDM and Sophos EDR & XDR issues.
  • Led incident response during security events and coordinated with clients to restore system integrity.
  • Supported deployment teams using tools such as PDQ, SCCM, Intune, and Jamf, improving coverage and reducing error rates.
  • Consistently achieved SLA metrics and contributed to team knowledge bases and process improvements.

Technical Support Engineer

Concentrix
Chennai
06.2015 - 01.2017
  • Delivered L2 support for Symantec Endpoint Protection products including SEPM, GUP, and encryption tools.
  • Managed threat detection and incident triage, escalating and resolving complex security issues.
  • Supported Symantec deployments across diverse environments, including patching, configuration, and compliance reporting.
  • Acted as a liaison between clients and internal teams, ensuring high levels of satisfaction and resolution efficiency.

Education

Bachelor of Computer Applications (BCA) - Computer Science

SRM University
Chennai
01.2011 - 01.2014

Skills

Customer Onboarding & Success Management

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Timeline

Senior Professional Services Engineer

Sophos Technologies Pvt Ltd
11.2020 - Current

Level 2 - Technical Support Engineer

Sophos Technologies Pvt Ltd
01.2017 - 11.2020

Technical Support Engineer

Concentrix
06.2015 - 01.2017

Bachelor of Computer Applications (BCA) - Computer Science

SRM University
01.2011 - 01.2014

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Raghuraman RajanSenior Professional Services Engineer