Raghu Vamshi K

• Oversee daily store operations for quick-commerce dark store, ensuring 98%+ order accuracy and on-time fulfillment for 500+ daily ordersManage inventory worth ₹15L+, reducing stockouts by 20% through demand forecasting and timely replenishment Lead, train, and manage team of 12+ delivery executives & pickers. Improved staff productivity by 15% via SOP training & performance tracking Conduct daily audits of SOPs, safety, and hygiene to maintain 100% compliance with company standards Collaborate with Store Manager to identify process gaps and implement 3 operational improvements, reducing picker time by 10%

• LMAQ - Last Mile Analytics & Quality

Audited 200+ transportation invoices daily for mapping, routing, and geo-coding accuracy. Maintained 99.2% quality score vs 97% targetAnalyzed outliers/exceptions using SOPs and escalated critical issues to stakeholders within SLA, reducing defect recurrence by 25%Identified recurring patterns in audit data and proposed 4 process improvements that increased team productivity by 12%Monitored KPIs: SLA, productivity, quality, and utilization. Consistently met/exceeded monthly targets for 24+ months Partnered with cross-functional teams to provide inputs on new metrics and tools for quality enhancement

• Documented inspection results and maintained accurate records for audits.