Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAGHUVARAN K

Chennai

Summary

Results-driven Subject Matter Expert (O2C) with over 7 years of experience in delivering end-to-end Accounts Receivable and financial services for high-value clients, including DHL Global Forwarding GSC MAA, IBM, and Accenture. Demonstrated expertise in Cash Application, Billing & Collections, Invoicing, Credit Management, Sales Order (SO) Processing, Master Data Creation, Claims Handling, and Quality Auditing. Proven ability to optimize AR processes, improve cash flow, and ensure compliance in fast-paced, global environments.

Objective - Seeking to contribute as an Accounts Receivable Specialist within a dynamic and professional team, leveraging strong customer service orientation and deep understanding of financial operations to drive process excellence and deliver measurable results.

Overview

8
8
years of professional experience

Work History

SENIOR PROCESS EXPERT

CMA CGM GBSI
09.2024 - Current
  • Supervised daily operations of the cash application team, ensuring timely and accurate posting of customer payments (ACH, wire transfers, checks, credit cards) to the accounts receivable ledger.
  • Supported month-end close by performing AR aging analysis, Debtor Ledger and general ledger reconciliation, RFI analysis, and preparing Auto Application Summary and management reporting decks.
  • Reconciled daily cash receipts with bank statements and internal records, investigating and resolving discrepancies to maintain data integrity.
  • Mentored team members on best practices to enhance efficiency and accuracy in cash application processes.
  • Collaborated with the collections team to identify and resolve customer payment discrepancies, ensuring alignment between accounts receivable and the general ledger.
  • Key Achievements: Reduced unapplied cash by 45% within the first six months by streamlining team workflows and improving payment matching in SAP LISA.

SPECIALIST FINANCE - COLLECTION

DHL Global Forwarding - GSC
07.2022 - 09.2024
  • Managed the end-to-end collections process, ensuring timely follow-up on outstanding receivables to optimize cash flow and reduce days sales outstanding (DSO).
  • Collaborated cross-functionally with Billing, Sales, Customer Service, and Operations teams to resolve invoice discrepancies and support accurate billing and customer satisfaction.
  • Maintained proactive communication with customers to secure payment commitments, address account discrepancies, and escalate unresolved issues as needed.
  • Analyzed accounts receivable aging reports to identify high-risk accounts and recommended appropriate actions to mitigate credit exposure.
  • Performed detailed account reconciliations and ensured accurate application of customer payments in coordination with the cash application team.
  • Developed and delivered collection performance reports to finance leadership, highlighting key metrics, trends, and areas requiring strategic focus.
  • Ensured adherence to company policies and industry regulations related to collections and credit control within the shipping and logistics environment
  • Key Achievements: Recovered over $6.2M in aged receivables by implementing a strategic collection approach focused on high-risk accounts, resulting in a significant improvement in cash flow.
  • Reduced unresolved invoice disputes by 35% through the implementation of a standardized communication workflow between Billing, Sales, and Collections teams, enhancing efficiency and dispute resolution time.

SENIOR PRACTITIONER

INTERNATIONAL BUSINESS MACHINES (IBM)
01.2021 - 04.2022
  • Maintained accurate records of customer accounts, payment activity, and installment plans to ensure integrity of receivables data.
  • Managed account portfolios with a focus on process efficiency and optimizing cash flow performance.
  • Ensured adherence to client Service Level Agreements (SLAs) and timelines by applying strong technical and professional expertise.
  • Understood end-to-end process workflows and completed cross-functional training within defined timeframes to ensure full operational readiness.
  • Conducted analysis of receivable accounts, investigated unusual entries, and supported audit preparation through accurate documentation and reporting.
  • Designed and analyzed billing and accounting flows to improve transparency and streamline financial processes.
  • Applied working knowledge to identify improvement opportunities, develop action plans, and implement process enhancements under mentorship.
  • Researched and resolved invoice discrepancies in collaboration with cross-functional teams to maintain billing accuracy.
  • Served as a backup for critical team functions during absences, ensuring business continuity and operational stability.
  • Key Achievement: Trained and Mentored Junior Staff on AR systems and order processing protocols, enhancing team productivity by 20%.

FINANCE NEW ASSOCIATE TRANSACTION PROCESSOR

ACCENTURE SOLUTION PRIVATE LIMITED
06.2017 - 02.2020
  • Created and maintained key documentation including DTPs, KPIs, and Error Trackers to support compliance with SLA and turnaround times.
  • Resolved billing variances through investigation and reconciliation to maintain financial data accuracy.
  • Monitored system alerts related to customer over-usage, working with the collections team to resolve disputes efficiently.
  • Responded promptly to vendor and client queries, ensuring professional and timely communication.
  • Retrieved and processed bank statements from BOA CashPro to create ACH and cash inflow records for payment processing.
  • Maintained and reviewed daily and monthly financial reports, ensuring timely responses to GMB (Group Mailbox) queries within SLA.
  • Performed check and wire-related adjustments, including returns and refunds, as part of the receivables process.
  • Analyzed RACM reports and ensured strict adherence to standard operating procedures (SOPs).
  • Delegated tasks equitably among team members to maintain balanced workloads and drive consistent productivity.
  • Key Achievement: Maintained 100% compliance with bankruptcy laws and internal audit standards through accurate documentation and timely reporting.

Education

BBA - ACCOUNTING AND FINANCE

GRIGGS UNIVERSITY
Pune, Maharashtra
05.2016

Skills

  • Proficient in MS Office Suite and SAP applications
  • Accounts Receivable Order to cash (O2C)
  • Processing/operations
  • Finance Operations
  • Financial Reporting and Analysis
  • Month end reporting
  • Relationship building and management
  • Customer Satisfaction, Relationship building
  • Teamwork and collaboration
  • SAP, Proactive, Time Management, Communication
  • Failure Modes and Effects Analysis (FMEA)
  • Root Cause Analysis (RCA)
  • Process Metrix (3X3 Metrix)
  • Fluent in Tamil and English

Timeline

SENIOR PROCESS EXPERT

CMA CGM GBSI
09.2024 - Current

SPECIALIST FINANCE - COLLECTION

DHL Global Forwarding - GSC
07.2022 - 09.2024

SENIOR PRACTITIONER

INTERNATIONAL BUSINESS MACHINES (IBM)
01.2021 - 04.2022

FINANCE NEW ASSOCIATE TRANSACTION PROCESSOR

ACCENTURE SOLUTION PRIVATE LIMITED
06.2017 - 02.2020

BBA - ACCOUNTING AND FINANCE

GRIGGS UNIVERSITY

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