RAGHUVARAN K
Chennai
Summary
Results-driven Subject Matter Expert (O2C) with over 7 years of experience in delivering end-to-end Accounts Receivable and financial services for high-value clients, including DHL Global Forwarding GSC MAA, IBM, and Accenture. Demonstrated expertise in Cash Application, Billing & Collections, Invoicing, Credit Management, Sales Order (SO) Processing, Master Data Creation, Claims Handling, and Quality Auditing. Proven ability to optimize AR processes, improve cash flow, and ensure compliance in fast-paced, global environments.
Objective - Seeking to contribute as an Accounts Receivable Specialist within a dynamic and professional team, leveraging strong customer service orientation and deep understanding of financial operations to drive process excellence and deliver measurable results.
Overview
8
8
years of professional experience
Work History
SENIOR PROCESS EXPERT
CMA CGM GBSI
09.2024 - Current
- Supervised daily operations of the cash application team, ensuring timely and accurate posting of customer payments (ACH, wire transfers, checks, credit cards) to the accounts receivable ledger.
- Supported month-end close by performing AR aging analysis, Debtor Ledger and general ledger reconciliation, RFI analysis, and preparing Auto Application Summary and management reporting decks.
- Reconciled daily cash receipts with bank statements and internal records, investigating and resolving discrepancies to maintain data integrity.
- Mentored team members on best practices to enhance efficiency and accuracy in cash application processes.
- Collaborated with the collections team to identify and resolve customer payment discrepancies, ensuring alignment between accounts receivable and the general ledger.
- Key Achievements: Reduced unapplied cash by 45% within the first six months by streamlining team workflows and improving payment matching in SAP LISA.
SPECIALIST FINANCE - COLLECTION
DHL Global Forwarding - GSC
07.2022 - 09.2024
- Managed the end-to-end collections process, ensuring timely follow-up on outstanding receivables to optimize cash flow and reduce days sales outstanding (DSO).
- Collaborated cross-functionally with Billing, Sales, Customer Service, and Operations teams to resolve invoice discrepancies and support accurate billing and customer satisfaction.
- Maintained proactive communication with customers to secure payment commitments, address account discrepancies, and escalate unresolved issues as needed.
- Analyzed accounts receivable aging reports to identify high-risk accounts and recommended appropriate actions to mitigate credit exposure.
- Performed detailed account reconciliations and ensured accurate application of customer payments in coordination with the cash application team.
- Developed and delivered collection performance reports to finance leadership, highlighting key metrics, trends, and areas requiring strategic focus.
- Ensured adherence to company policies and industry regulations related to collections and credit control within the shipping and logistics environment
- Key Achievements: Recovered over $6.2M in aged receivables by implementing a strategic collection approach focused on high-risk accounts, resulting in a significant improvement in cash flow.
- Reduced unresolved invoice disputes by 35% through the implementation of a standardized communication workflow between Billing, Sales, and Collections teams, enhancing efficiency and dispute resolution time.
SENIOR PRACTITIONER
INTERNATIONAL BUSINESS MACHINES (IBM)
01.2021 - 04.2022
- Maintained accurate records of customer accounts, payment activity, and installment plans to ensure integrity of receivables data.
- Managed account portfolios with a focus on process efficiency and optimizing cash flow performance.
- Ensured adherence to client Service Level Agreements (SLAs) and timelines by applying strong technical and professional expertise.
- Understood end-to-end process workflows and completed cross-functional training within defined timeframes to ensure full operational readiness.
- Conducted analysis of receivable accounts, investigated unusual entries, and supported audit preparation through accurate documentation and reporting.
- Designed and analyzed billing and accounting flows to improve transparency and streamline financial processes.
- Applied working knowledge to identify improvement opportunities, develop action plans, and implement process enhancements under mentorship.
- Researched and resolved invoice discrepancies in collaboration with cross-functional teams to maintain billing accuracy.
- Served as a backup for critical team functions during absences, ensuring business continuity and operational stability.
- Key Achievement: Trained and Mentored Junior Staff on AR systems and order processing protocols, enhancing team productivity by 20%.
FINANCE NEW ASSOCIATE TRANSACTION PROCESSOR
ACCENTURE SOLUTION PRIVATE LIMITED
06.2017 - 02.2020
- Created and maintained key documentation including DTPs, KPIs, and Error Trackers to support compliance with SLA and turnaround times.
- Resolved billing variances through investigation and reconciliation to maintain financial data accuracy.
- Monitored system alerts related to customer over-usage, working with the collections team to resolve disputes efficiently.
- Responded promptly to vendor and client queries, ensuring professional and timely communication.
- Retrieved and processed bank statements from BOA CashPro to create ACH and cash inflow records for payment processing.
- Maintained and reviewed daily and monthly financial reports, ensuring timely responses to GMB (Group Mailbox) queries within SLA.
- Performed check and wire-related adjustments, including returns and refunds, as part of the receivables process.
- Analyzed RACM reports and ensured strict adherence to standard operating procedures (SOPs).
- Delegated tasks equitably among team members to maintain balanced workloads and drive consistent productivity.
- Key Achievement: Maintained 100% compliance with bankruptcy laws and internal audit standards through accurate documentation and timely reporting.
Education
BBA - ACCOUNTING AND FINANCE
GRIGGS UNIVERSITY
Pune, Maharashtra05.2016
Skills
- Proficient in MS Office Suite and SAP applications
- Accounts Receivable Order to cash (O2C)
- Processing/operations
- Finance Operations
- Financial Reporting and Analysis
- Month end reporting
- Relationship building and management
- Customer Satisfaction, Relationship building
- Teamwork and collaboration
- SAP, Proactive, Time Management, Communication
- Failure Modes and Effects Analysis (FMEA)
- Root Cause Analysis (RCA)
- Process Metrix (3X3 Metrix)
- Fluent in Tamil and English
Timeline
SENIOR PROCESS EXPERT
CMA CGM GBSI
09.2024 - Current
SPECIALIST FINANCE - COLLECTION
DHL Global Forwarding - GSC
07.2022 - 09.2024
SENIOR PRACTITIONER
INTERNATIONAL BUSINESS MACHINES (IBM)
01.2021 - 04.2022
FINANCE NEW ASSOCIATE TRANSACTION PROCESSOR
ACCENTURE SOLUTION PRIVATE LIMITED
06.2017 - 02.2020
BBA - ACCOUNTING AND FINANCE
GRIGGS UNIVERSITY
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