Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic
Raghu J

Raghu J

Hyderabad

Summary

Product Manager and Business Analyst with over 11 years of experience in healthcare systems and 15 years in diverse IT roles. Proven ability to streamline business processes, enhance productivity, and implement digital solutions. Expertise in strategic planning, data analysis, and project management, leading to improved customer satisfaction and optimized resource allocation. Strong track record in driving digital transformation initiatives and achieving business objectives.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Consultant – Business Analyst & Project Manager

Diligence Technologies
02.2023 - 06.2025
  • Led end-to-end project delivery, combining business analysis and project management roles across multiple domains.
  • Gathered and translated business requirements into functional specs; maintained backlogs and user stories in JIRA.
  • Managed project plans, timelines, resources, and risks to ensure on-time, quality delivery.
  • Facilitated Agile ceremonies, sprint tracking, stakeholder demos, and UAT cycles.
  • Acted as liaison between business and tech teams; ensured alignment and clear communication throughout the SDLC.
  • Supported UAT cycles, facilitated feedback loops with stakeholders, and ensured issue resolution before product releases.
  • Managed change requests, scope modifications, and ensured alignment with business priorities using structured change control processes.
  • Mentored junior analysts and project coordinators, fostering a culture of ownership and accountability.

Product Manager – Encounters Sweep revamp Automation - Centene

Innova Solutions
10.2021 - 02.2023
  • Company Overview: Innova Solutions is a Global Information Technology company committed to Empowering Research and Business Transformation.
  • Managing the entire product lifecycle and coming up with product roadmap.
  • Working with: Internal stakeholders — engineering, sales, marketing, customer success, legal, leadership, and board members.
  • External stakeholders — customers, end-users, and partners.
  • Spear heading program development to implement effectiveness regarding service delivery for assigned accounts with Agile Methodology
  • Lead the Scrum team in using Agile methodology and scrum practices
  • Helping the product owner and development team to achieve customer satisfaction
  • Lead the scrum and development teams in self-organization
  • Remove impediments and coach the scrum team on removing impediments
  • Help the scrum and development teams to identify and fill in blanks in the Agile Framework Resolve conflicts and issues that occur
  • Help the scrum team achieve higher levels of scrum maturity Support the product owner and provide education where needed
  • Determine and define project scope and objectives, predict resources needed to reach objectives and manage resources in an effective and efficient manner Prepare budget based on scope of work and resource requirements
  • Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables Utilize industry best practices, techniques, and standards throughout entire project execution Monitor progress and make adjustments as needed Measure project performance to identify areas for improvement
  • Adding transparency to Project by:
  • Preparing Project review meeting PPTs & Excel dashboard.
  • Tracking individual Project right from initiation to deployment (Packing & Closing to Production)- Defining Milestones, Scope & Resource allocation.
  • Tracking issue, risk logs and develop mitigation plans to make sure successful delivery of the Project.
  • Documents generated as per audit compliance and handle Project closeout activities.
  • Facilitate scrum ceremonies – backlog grooming, Sprint planning, daily stand-ups, Sprint retrospectives etc.
  • Effectively track the software and hardware dependencies and take the mitigation plans during the Sprints
  • Building high performing teams by mentoring the best engineering practices
  • Track and communicate team velocity and Sprint/release progress.
  • Working closely with Team:
  • Product owner and work as point of contact Scrum Team for Sprint Estimation.
  • Conducting product backlog review meetings and work for finalizing the scope for Sprint/Project with required stakeholders.
  • Managing Sprint planning meeting, understand product backlog prioritization and finalizing scope for Sprint/iteration.
  • System engineer team to manage estimation and budgeting for the Project.
  • Conducting activities:
  • Sprint demo meeting collect feedback from client and stakeholders against the agreed dod
  • Sprint Retrospective discussion and implements findings to improvise on what did not went well.
  • Facilitating development team to:
  • Overcome any impediments, dependencies and issue by working with team and product owner.
  • Sprint Demo and Release Go/No Go discussions.
  • Managing:
  • JIRA /Confluence Project Management tools, publish daily status, Burn down Reports and issues summary to client and higher management.

Product Manager – HRMS

Diligence Technologies
03.2020 - 09.2021
  • The Primary Responsibility is Involved in Preparing Project Plans, Test Plans, Schedule, WBS and Estimates and the realization of the Projects as per the schedule/plans.
  • Bridging gaps between different functions within the company and aligning key teams including Recruiting, Payroll, and customer support.
  • At the highest level, I am responsible for setting your product's vision and strategic direction.
  • Conducting activities:
  • JIRA /Confluence Project Management tools, publish daily status, Burn down Reports and issues summary to client and higher management.

Product Coordinator/ Sr Business Analyst – Calico

First American Title Insurance
12.2018 - 02.2020
  • Collaborated with cross-functionally with marketing, design, engineering, and sales teams to identified new product solutions for the calico data governance product.
  • Lead product development, strategy, and execution across four teams and launched five new products in three years, resulting in 25% revenue increase
  • Use beta testing, data analytics, and user research to identify and implement opportunities for improvement, leading to 80% increase in customer satisfaction

Business Analyst/Project Coordinator

Chirec Technologies Pvt Ltd
09.2012 - 12.2018
  • Drive process improvement through identifying opportunities, defining business processes and system alignment.
  • Make recommendations to NCS Leadership to assist in problem solving and decision making.
  • Support Information Management efforts in data quality monitoring, governance and analysis.
  • Gather, generate, validate, publish and deliver reports as per the business requirements.
  • Identify and implement improvements in software delivery process.
  • Lead daily Scrum team meetings to address status and identify issues and road blocks.
  • Act as a liaison between the user community and the technical/development staff (on/offshore).
  • Responsible for removing impediments to ensure continuous operations.
  • Analyze user requirements and defining the product interface endpoints with various surrounding/external interface.

Education

M.B.A -

Sathyabama University
Chennai
06.2008

Skills

  • Business analysis and requirements gathering
  • Product road mapping
  • Agile methodology
  • Analytics and metrics
  • Cross-functional collaboration
  • Risk assessment and problem solving
  • Enterprise resource planning
  • Process improvement
  • Effective communication

Certification

  • PMP (Certified)
  • AHIP Certified

Affiliations

  • Successfully driven capstone AI HRMS project with 25+ resources

Timeline

Consultant – Business Analyst & Project Manager

Diligence Technologies
02.2023 - 06.2025

Product Manager – Encounters Sweep revamp Automation - Centene

Innova Solutions
10.2021 - 02.2023

Product Manager – HRMS

Diligence Technologies
03.2020 - 09.2021

Product Coordinator/ Sr Business Analyst – Calico

First American Title Insurance
12.2018 - 02.2020

Business Analyst/Project Coordinator

Chirec Technologies Pvt Ltd
09.2012 - 12.2018

M.B.A -

Sathyabama University

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Raghu J