Raghu Veer Kundur
Bangalore
Summary
A seasoned professional with a rich 9-year career span in transition and operational management across Accounts Payable, Procurement, and OTC, complemented by a profound expertise in establishing and leading shared services for a prestigious organization. Demonstrates a proven track record in team leadership, having effectively managed diverse teams for 3 years, driving excellence in administrative operations and collaborative work environments.
Overview
10
10
years of professional experience
Work History
Process Lead
Clean Harbors
Hyderabad
04.2019 - 10.2023
- Leadership & Team Development:Led a 16-member team in the GCC Shared Service, Hyderabad, achieving the lowest attrition rate among peers and fostering a culture of excellence and continuous learning.
- Operational Excellence:Drove end-to-end PTP service delivery, ensuring adherence to SLAs and enhancing AP team support, leading to a significant improvement in operational efficiency and stakeholder satisfaction.
Championed a Kaizen project in Accounts Payable, re-engineering processes for increased efficiency, recognized by Vertical Heads for outstanding contributions.
- Strategic Initiatives:Instrumental in setting up and centralizing operations for 200 FTs, optimizing service delivery through effective training and process standardization.
Spearheaded the implementation of monthly dashboards and data trackers, providing critical insights that informed strategic decisions and improved service delivery.
- Process Improvement & Governance:Developed and maintained robust SLAs with internal and external stakeholders, ensuring transparent and efficient operational frameworks.
Initiated governance activities including monthly dashboard reviews and quarterly business assessments, aligning operations with strategic objectives.
- Cross-Functional Collaboration:Collaborated with cross-functional teams to redesign workflows, implementing best practices like CAPA and FMEA that resulted in measurable process improvements.
Presented process overviews to Company CFOs, effectively communicating strategic value and operational achievements on a global stage.
Accounts Payable Specialist
DSM, DSM Business Services India
Hyderabad
05.2015 - 04.2019
- Operational Support & Problem-Solving:Served as the go-to expert for the Accounts Payable Helpdesk, swiftly resolving vendor/customer inquiries and invoice discrepancies, enhancing stakeholder satisfaction and operational efficiency.
- Process Efficiency & Automation:Spearheaded the monitoring and processing of urgent invoices, ensuring timely payments and mitigating the risk of service disruptions.
Played a pivotal role in the automation of SAP and SSF tools in collaboration with the SAP Team, significantly improving process efficiency and accuracy.
- Innovation & Process Improvement:Introduced Lean methodologies to the Service Desk, successfully reducing invoice duplication and streamlining operations.
Led the transition of Purchasing Roles to DSM Hyderabad, involving international collaboration and knowledge transfer to optimize purchasing processes.
- Standardization & Compliance:Key contributor to the development and revision of process-specific SOPs, ensuring compliance and consistency in operations across teams.
Managed critical KPIs such as PO creation within agreed turnaround times, directly contributing to the efficiency and reliability of the purchasing process.
- Stakeholder Engagement & Support:Provided expert advice and support on Purchase Order and payment-related queries, fostering positive relationships with requisitioners and ensuring clarity in procurement processes.
Process Associate
Genpact India
Hyderabad
11.2013 - 05.2015
- Part of the pilot batch, received accreditation through offshore SME training, laying the groundwork for process excellence.
- Contributed to the development of process-specific SOPs and training materials, ensuring a strong knowledge foundation for future teams.
- Served as a backup resource across OP/Procurement and T&E, showcasing versatility and reliability in critical process areas.
- Played a key role in auditing T&E reports for Nike employees and managing Direct Debits and failed payments, demonstrating meticulous attention to detail and process adherence.
- Identified and trained staff for new joiners, and facilitated knowledge transfers to teams in Romania, underlining a commitment to team development and process optimization.
Education
B. Com (Computers) -
Osmania University
01.2012
Intermediate in CEC (Civics, Economics, and Commerce) -
Board of Intermediate Education
01.2006
Secondary School Certificate -
Board of Secondary Education
01.2004
Skills
- Transition Management
- Project Management
- Lean Six Sigma
- Leadership Trained
- Continuous Improvement
- Quality Control
- Decision-Making
- Teamwork and Collaboration
- MS Office
- Accounts Payable & Accounts Receivables
Core Specialties
- Transition Management: Excelled in spearheading transition projects, employing best practice methodologies to ensure seamless integration and operational efficiency.
- Operational Expertise: Profound experience in end-to-end P2P and OTC cycles, underpinning business operations with robust process management and optimization strategies.
- Shared Services Development: Instrumental in the creation and expansion of shared services centers in Hyderabad and Norwell, fostering innovative co-working spaces and enhancing organizational capabilities.
- Global Exposure: Gained invaluable on-the-job training (OJT) experience through dual assignments in the USA showcasing adaptability and a global operational perspective.
- Leadership & Process Management: Distinguished managerial acumen in project and process management, driving teams towards achieving strategic goals and operational excellence.
Affiliations
- Adventurer at Heart: Avid mountain climber and travel enthusiast, exploring nature, historical sites, and diverse cultures. As a part-time trek leader, I guide fellow explorers through treks and hidden gems.
- Creative Explorer: Keen interest in storytelling and photography, capturing moments and narratives. Engaged in farming, nurturing growth and sustainability.
- Team Player: Active in professional football, contributing to the Genpact Corporate Football Team's dynamics and strategy.
Personal Information
- Date of Birth: 05/12/1988
- Gender: Male
- Nationality: Indian
Timeline
Process Lead
Clean Harbors
04.2019 - 10.2023
Accounts Payable Specialist
DSM, DSM Business Services India
05.2015 - 04.2019
Process Associate
Genpact India
11.2013 - 05.2015
B. Com (Computers) -
Osmania University
Intermediate in CEC (Civics, Economics, and Commerce) -
Board of Intermediate Education
Secondary School Certificate -
Board of Secondary Education
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