Raghuvir Singh
Summary
Enthusiastic and hard-working Restaurant Manager dedicated to delivering exceptional dining experiences. Committed to setting high service standards and ensuring utmost customer satisfaction. Demonstrated success as a savvy marketer, driving revenue growth, reducing turnover, and enhancing overall customer satisfaction. Passionate about the industry and adept at raising service standards, confident in driving success in any restaurant setting.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
ONE ONE THREE ROASTY PVT LTD
08.2022 - Current
- Oversee full restaurant operations, ensuring seamless execution of opening and closing procedures while maintaining Marriott’s brand standards.
- Supervise floor operations, proactively resolving service challenges to ensure a flawless and efficient dining experience.
- Monitor food preparation and presentation, upholding quality, consistency, and adherence to culinary excellence.
- Ensure a warm and professional guest experience, from greeting and seating to personalized service that enhances satisfaction and loyalty.
- Cultivate a guest-centric atmosphere, fostering meaningful connections that drive repeat business and positive brand perception.
- Foster an engaging work culture, empowering team members through recognition, mentorship, and professional development opportunities.
- Lead staff management efforts, including recruitment, training, scheduling, and performance management to maintain a high-performing team.
- Conduct structured training programs, enhancing staff expertise and aligning service standards to the world class expectations.
- Gather and analyze guest feedback, implementing service enhancements to elevate the dining experience and maintain high satisfaction scores.
- Optimize shift planning and workforce allocation, ensuring optimal staffing levels based on business demands and operational needs.
- Collaborate with the Executive Chef on menu planning, ensuring a well-curated selection that aligns with guest preferences and seasonal trends.
- Manage inventory and procurement processes, tracking stock levels, expiration dates, and ensuring uninterrupted supply of high-quality ingredients and beverages.
Restaurant Manager
HOTEL AROMA COMPLEX
05.2011 - 06.2022
- Overseeing daily restaurant operations, ensuring seamless coordination between front-of-house and back-of-house teams to deliver exceptional guest experiences.
- Leading and training team members to uphold service excellence, fostering a culture of hospitality and efficiency.
- Actively engaging with guests, addressing concerns promptly, and ensuring high levels of satisfaction by delivering personalized service.
- Managing inventory and supply chain, ensuring all ingredients meet the highest standards of freshness, quality, and compliance with food safety regulations.
- Soliciting guest feedback and leveraging insights to enhance service standards and dining experiences.
- Supervising and implementing structured training programs for culinary and service teams to maintain operational excellence.
- Planning and executing special events and catering services, ensuring seamless coordination and guest satisfaction.
- Collaborating with chefs on menu planning, incorporating seasonal ingredients and guest preferences to elevate the dining experience.
- Ensuring the restaurant adheres to health, safety, and hygiene regulations, maintaining a pristine and welcoming dining environment.
- Creating a warm and inviting atmosphere for guests, reinforcing brand standards and elevating customer engagement.
- Establishing operational procedures and addressing guest concerns with professionalism, enhancing overall satisfaction and retention.
- Overseeing facility maintenance and cleanliness, ensuring full compliance with industry standards and government regulations.
- Implementing best practices for food storage, preparation, and handling, guaranteeing guest safety and adherence to HACCP guidelines.
- Conducting pre and post-shift quality checks to ensure that all areas meet corporate cleanliness and operational standards.
- Also work with :
- Spaghetti Kitchen
- Bombay Blue
- Hotel Sunbeam
Education
Diploma in F & B - City n Guilds
Imperial Institute of Hotel Management
01.2007
12th -
CBSE Board
01.2003
Skills
- SAP
- MS-Office Applications
- Leadership & Team Management
- Excellent communication
- Guest Experience & Customer Service
- Food ,Beverage & Culinary Operations Management
- Sales & Revenue Growth
- Compliance & Standards
- Technology & Systems Proficiency
- Financial & Budgeting Skills
- Adaptability & Crisis Management
- Inventory management
Personal Interests
Hospitality Innovations
Cultural dining experiences
Mentoring
Organizing community dining experiences
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Restaurant Manager
ONE ONE THREE ROASTY PVT LTD
08.2022 - Current
Restaurant Manager
HOTEL AROMA COMPLEX
05.2011 - 06.2022
Diploma in F & B - City n Guilds
Imperial Institute of Hotel Management
12th -
CBSE Board
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