Raghvender Raghav
Transformation Program Manager
Gurgaon,Haryana
It is never too late to be what you might have been.
George Eliot
Summary
Results-driven Transformation Programme Manager with over 18 years of experience in Project Management, PMO, and Business Analysis. Expertise in leading Agile Change Squads, driving transformation initiatives, and ensuring successful deployment of projects. Proven track record in stakeholder management, team leadership, and strategic thinking. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
5
Work History
Transformation Programme Manager
British Telecom Global Services
01.2022 - Current
- Lead the ServiceNow Squad, providing crucial support in planning, prioritization, testing, training, deployment & post implementation support, scaling and benefit realization
- Migration from NGSD platform to ServiceNow for more than 4000 customers across various Service Desks
- Hold the accolade for pilot migration of customers across UK & Debrecen Service Desks
- Benefit realization in terms of resource optimization, automated processes & workflow management with real time reporting
- Spearheaded Agile Change Squads, prioritizing backlog processes for successful RPI development and deployment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained extensive knowledge in data entry, analysis and reporting.
PMO Lead Manager
British Telecom Global Services
11.2014 - 12.2021
- Managed KRAs, program planning, contract assurance, and risk/issue management for B&FS Contracts
- Successfully standardized activities across contracts, creating a flex pool of shared resources and securing 16% savings
- Played a pivotal role in creating a new Programme & Project Governance Model with the Client Services Director
- Overhauled financial management models, achieving forecast reduction and receiving recognition from senior leadership
- Visited the UK for a successful transition, mobilizing and transforming PMO roles from the UK to India
- Achieved a CSAT score of 100% for LBG, NBS & ZIG, and VSAT score of 60%
- Essayed a key role in conducting due diligence, CDR analysis for discovery services exercise, effort utilization tracking of Business Advisory Services team’s KPIs
- Leveraged skills in assisting the customer facing pre-sales team in putting together proposals within agreed timeframe that meet the customer requirements and optimize BT’s chances of winning the deal.
- Charged with staffing, performance management and reviews, coaching, mentoring, salary development, and budget allocations.
- Evaluated employee performance and coached and trained to improve weak areas.
Deal Architect Support
British Telecom Global Services
- Managed KRAs, program planning, contract assurance, and risk/issue management for B&FS Contracts
- Successfully standardized activities across contracts, creating a flex pool of shared resources and securing 16% savings
- Played a pivotal role in creating a new Programme & Project Governance Model with the Client Services Director
- Overhauled financial management models, achieving forecast reduction and receiving recognition from senior leadership
- Visited the UK for a successful transition, mobilizing and transforming PMO roles from the UK to India
- Achieved a CSAT score of 100% for LBG, NBS & ZIG, and VSAT score of 60%
- Essayed a key role in conducting due diligence, CDR analysis for discovery services exercise, effort utilization tracking of Business Advisory Services team’s KPIs
- Leveraged skills in assisting the customer facing pre-sales team in putting together proposals within agreed timeframe that meet the customer requirements and optimize BT’s chances of winning the deal.
Senior Business Analyst/ Project Manager
Evaluserve.com Pvt. Ltd.
08.2003 - 03.2008
- Led a team of analysts, managing client queries, RFI, and RFPs for global clients
- Conducted feasibility, benchmarking, and competitive studies on various verticals.
Education
Project Management Professional (PMP) -
Prince2 Practitioner - undefined
B.Sc. in Information Technology - undefined
Advanced Diploma in E-Commerce - undefined
Diploma in Electronics and Communication Engineering - undefined
Skills
Excel Modeling Techniques & Skillsundefined
Personal Information
Date of Birth: 01/26/80
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Transformation Programme Manager - British Telecom Global Services
01.2022 - Current
PMO Lead Manager - British Telecom Global Services
11.2014 - 12.2021
Senior Business Analyst/ Project Manager - Evaluserve.com Pvt. Ltd.
08.2003 - 03.2008
- Project Management Professional (PMP),
- Prince2 Practitioner,
- B.Sc. in Information Technology,
- Advanced Diploma in E-Commerce,
- Diploma in Electronics and Communication Engineering,
Deal Architect Support - British Telecom Global Services
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