Dedicated IT Product Owner with over 12 years of experience at Max Life Insurance Company, specializing in policy administration systems, business analysis, and technical leadership.Proven track record of successfully managing and enhancing critical applications in the life insurance sector. Seeking opportunities to leverage my skills and expertise to drive innovation and business growth.
Hi, I’m
Raghvendra Chaturvedi
Product Owner & Sr. Business Analyst
Summary
Overview
12
years of professional experience
4
years of post-secondary education
1
Language
Work History
Max Life Insurance Company
Product Owner & Lead BSA
04.2022 - Current
Job overview
- Responsible for managing the product backlog, prioritizing the user stories, and defining the acceptance criteria for three applications: CCMS, SMS, and SCOPP
- Led the management and enhancement of critical applications, including CCMS (Centralized Communication System), SMS (Message Sending Application), and SCOPP (Communication System), enabling streamlined communication across Max Life Insurance
- Served as a Technical Lead and Business Systems Analyst, responsible for writing Functional Specification Documents (FSD) and gathering business requirements
- Leveraged JIRA as a project management tool to ensure efficient project tracking and delivery
- Utilized SQL, Excel, MS Word and PostgreSQL to analyze data and facilitate effective communication solutions
- Collaborated with team members from various departments, including marketing, operations, and finance, to ensure project objectives were met
- Facilitated effective communication and teamwork among team members, resulting in improved project outcomes
- Collaborating with a cross-functional team of 30-35 professionals
- Managing team of 15 Resources (Business partners)
Max Life Insurance Company
Application Owner
03.2020 - 03.2022
Job overview
- Led the business system analysis and technical leadership for three applications: myMoney, myAgent, and Uchit
- MyMoney is an application for managing all premium and processing of money in Max Life
- MyAgent is an application to manage agent on-boarding, agent life cycle, compensation, commission, and reporting
- Uchit is a claim management system that includes all claim processing post death in policy
- Performed business requirement gathering, wrote functional specification documents, and supervised the development and testing teams to ensure the quality and timely delivery of the products
- Team Size:
- Collaborating with a cross-functional team of 10-15 professionals
- Managed team of 10 Resources.
Max Life Insurance Company
Business System Analyst
09.2017 - 02.2020
Job overview
- As a lead business system analyst and technical lead for two applications: myMoney and myAgent
- Conducted business requirement gathering, wrote functional specification documents, and coordinated with the development and testing teams to ensure the quality and timely delivery of the products.
Max Life Insurance Company
Production Support Lead
05.2014 - 08.2017
Job overview
- Managed the production support team for Ingenium, a policy administration system for life insurance products
- Handled the incident management, problem management, change management, and service level management processes for the application
- Used SQL, Excel, and MS Word as the main tools for troubleshooting and resolving issues
- Managed team of 7 Resources
CS Datamation
Production Support Engineer
07.2011 - 04.2014
Job overview
- Worked as a production support engineer for Ingenium, a policy administration system for life insurance products
- Provided technical support to the end users of the application, resolved issues related to data integrity, performance, functionality, and security
- Used SQL, Excel, and MS Word as the main tools for troubleshooting and resolving issues
- Achievements:
- Received certificates/letter of appreciation/Star awards for the outstanding performance during the tenure
- Conducted multiple training programs within Max Life for insurance business.
Education
MGU (Mahatma Gandhi University)
MCA from Computer And Information Sciences
07.2012 - 03.2014
University Overview
BSA College, Agra University
B.e.Com from Information Technology
07.2007 - 03.2010
University Overview
Skills
Agile frameworks
undefinedTimeline
Product Owner & Lead BSA
Max Life Insurance Company
04.2022 - Current
Application Owner
Max Life Insurance Company
03.2020 - 03.2022
Business System Analyst
Max Life Insurance Company
09.2017 - 02.2020
Production Support Lead
Max Life Insurance Company
05.2014 - 08.2017
MGU (Mahatma Gandhi University)
MCA from Computer And Information Sciences
07.2012 - 03.2014
Production Support Engineer
CS Datamation
07.2011 - 04.2014
BSA College, Agra University
B.e.Com from Information Technology
07.2007 - 03.2010
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