Raghvendra Singh Tomar
New Delhi
Summary
Results-driven professional specializing in business development and operations with a proven track record in customer engagement and entrepreneurship. Demonstrated expertise in communication, problem-solving, and stakeholder management. Founded a manufacturing venture, overseeing production setup, vendor management, sales, and cost control. Possesses an ownership mindset, excelling in both corporate and entrepreneurial settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Concentrix Pvt Ltd
Gurgaon
2025.10 - Current
- Deliver high-quality, customer-centric support via calls, effectively resolving issues while ensuring a seamless, professional, and consistent customer experience.
- Handle customer queries related to orders, deliveries, returns, refunds, warranties, and basic product support.
- Accurately document customer interactions, case updates, and resolutions using CRM and internal systems.
- Meet defined service-level agreements (SLAs), quality standards, and customer satisfaction benchmarks.
- Demonstrate strong communication skills, empathy, and problem-solving abilities while resolving customer concerns.
- Escalate complex issues to appropriate teams and ensure timely follow-up and closure.
Founder
TomarR Industries
New Delhi
2023.05 - 2025.12
- Founded and managed a tissue paper manufacturing unit, overseeing end-to-end business operations including production, procurement, sales, and distribution.
- Set up manufacturing processes, vendor sourcing, and quality control standards to ensure consistent product quality.
- Managed raw material procurement, inventory planning, and cost optimization to improve operational efficiency.
- Developed B2B client relationships with wholesalers, distributors, and retail partners.
- Led marketing and sales efforts, including pricing strategies, negotiations, and order fulfilment.
- Handled compliance, basic finance tracking, and coordination with logistics partners for timely deliveries.
- Supervised workforce operations, training, and daily production planning.
Business Development Consultant
Tecnova Global India Private Limited
Gurugram
2022.10 - 2023.03
- Created and managed a robust pipeline of leads and followed up consistently to convert prospects into signed contracts.
- Executed comprehensive marketing campaigns, including targeted email marketing and outbound sales calls, to generate meetings and business opportunities.
- Conducted extensive research on prospective clients and their businesses to understand market trends, customer needs, and potential opportunities.
- Applied strategic thinking to introduce innovative and effective approaches for acquiring new clients.
- Collaborated closely with Business Development and Execution teams to develop high-quality proposals and client presentations.
Marketing and Operations Executive
Prime BPM Ltd
2021.10 - 2022.07
- Managed business process mapping initiatives and crash courses for clients in the US and Australia.
- Generated leads through LinkedIn outreach, Zoho CRM, and email marketing campaigns.
- Coordinated and managed Google Meet invitations and registrations for training participants.
- Promoted videos, blogs, and marketing collateral on LinkedIn to increase brand awareness and engagement.
- Promoted PRIME BPM “Hot 100 Tips” videos on YouTube.
- Contributed to website designing activities and coordinated with outsourced marketing teams.
- Managed US and Australia-based marketing campaigns using ProspectIn.
Senior Customer Service Specialist
Ferns N Petals Pvt. Ltd.
Gurugram
2020.12 - 2021.10
- Acted as a key coordinator between customers and internal stakeholders to ensure seamless service delivery.
- Bridged gaps between customer requirements and company resources to enhance customer satisfaction.
- Managed and coordinated with channel partners across India.
- Worked extensively on Order Management System (OMS) and Jarvis tools.
- Delivered training sessions and onboarding support to new employees.
- Handled corporate orders on a PAN India basis, ensuring timely execution and resolution.
Senior Sales Executive / Business Development
Prism Johnson Ltd
New Delhi
2018.08 - 2019.11
- Built and maintained strong, long-lasting customer relationships by partnering with dealers across Delhi NCR and Dehradun.
- Studied and researched competitor products and services to support strategic sales initiatives.
- Liaised with channel partners on a daily basis to ensure timely stock delivery and smooth supply flow.
- Identified emerging markets and monitored market shifts while staying informed about new products and competitor activities.
- Drove B2B as well as secondary sales growth.
- Conducted training sessions and meetings with influencers to promote the company’s loyalty programs and product offerings.
- Organized promotional events at dealer locations to attract customers and increase sales.
- Identified improvement areas and implemented measures to maximize customer satisfaction.
- Developed marketing collaterals and advertisements to support sales initiatives.
- Generated new leads and successfully converted them into long-term customers.
Education
Post Graduate Diploma in Management (PGDM) - Marketing and International Business
Fortune Institute of International Business
New Delhi05.2018
Bachelor of Business Administration (BBA) -
Jagran College of Arts, Science & Commerce
Kanpur, Uttar Pradesh05.2015
Senior Secondary - Commerce
ISC Board
Kanpur, Uttar Pradesh04.2012
Higher Secondary - Commerce
ICSE Board
Kanpur, Uttar Pradesh04.2010
Skills
- Effective communication
- Interpersonal relations
- Creative problem solving
- Leadership
- Decision making
- Strategic thinking
Certification
IIM Visakhapatnam – Executive Development Program in Marketing Analytics, 06/01/21, 09/30/21, Gained practical exposure to data-driven marketing, customer insights, and analytical tools for informed business decision-making.
Projects
Study on Consumer Perception Regarding IT-Enabled Services, 04/01/17, 06/30/17, Studied the dynamics of retail markets in the Delhi/NCR region., Analyzed retailer perception toward IT-enabled services., Evaluated retailer preferences between traditional practices and modern IT-enabled solutions.
Timeline
Customer Service Specialist
Concentrix Pvt Ltd
2025.10 - Current
Founder
TomarR Industries
2023.05 - 2025.12
Business Development Consultant
Tecnova Global India Private Limited
2022.10 - 2023.03
Marketing and Operations Executive
Prime BPM Ltd
2021.10 - 2022.07
Senior Customer Service Specialist
Ferns N Petals Pvt. Ltd.
2020.12 - 2021.10
Senior Sales Executive / Business Development
Prism Johnson Ltd
2018.08 - 2019.11
Post Graduate Diploma in Management (PGDM) - Marketing and International Business
Fortune Institute of International Business
Bachelor of Business Administration (BBA) -
Jagran College of Arts, Science & Commerce
Senior Secondary - Commerce
ISC Board
Higher Secondary - Commerce
ICSE Board