RAGIB HUSSAIN
Mumbai
Summary
Results-driven Senior Executive and Retail Consultant with over 15 years of global experience across the USA, GCC, and Africa, specializing in P&L ownership, technology-enabled transformation, and strategic retail operations. Proven success in driving multimillion-dollar revenue growth and enhancing profitability metrics such as EBIT and Gross Margin for top-tier global retail brands, including Carrefour, Flipkart, Noon, and Ace Hardware. Recognized as an expert in Omni-channel Strategy and AI/ML integration, with a track record of leading large-scale cross-functional teams of over 900 professionals. Committed to leveraging extensive domain knowledge and consulting expertise to spearhead and scale high-impact retail initiatives.
Overview
22
22
years of professional experience
Work History
AVP OF OPERATIONS (DIGITAL COMMERCE & RETAIL)
Netscribes Data & Insights Private Limited
04.2023 - 05.2025
- Achieved full P&L ownership for the Digital Commerce Services (DCS) LOB, significantly driving profitability and operational efficiency.
- Improved EBIT by 6% YoY through targeted operational efficiency initiatives.
- Reduced non-billable overheads by 16% through continuous cost control and the implementation of automation.
- Technology Enablement: Implemented 4 AI developments that reduced operating costs by 32% and achieved a 45% improvement in productivity through automated workflows.
- Managed cross-functional teams of 900+ professionals across various geographies, ensuring high morale and accountability.
- Maintained client SLA adherence and CSAT across key accounts (e.g., Noon, Carrefour, Flipkart, Myntra).
- Drove account expansion by identifying and closing $1.5M USD in new business with existing accounts, ensuring 94% renewal of strategic accounts.
VICE PRESIDENT - RETAIL SOLUTIONS & CONSULTING
e.Soft Technologies Pvt. Ltd.
03.2003 - 03.2023
- Led full P&L ownership for the Retail Solutions & Consulting BU, consistently delivering 18% YoY revenue growth in the USA and 24% YoY growth in the GCC, while improving EBITDA margins by 8%.
- Secured multi-year consulting and implementation deals worth $20M+ by building executive-level relationships with global Tier-1 retail groups (e.g., Ace Hardware, NICE, Noon).
- Led multi-country retail transformation programs in the USA, UAE, West & South Africa, focusing on AI-driven demand planning, store digitization, and ERP modernization, resulting in up to 22% operational efficiency gains.
- Implemented AI-powered in-store analytics, increasing client footfall conversion rates by 15% and reducing stockouts/inventory costs by up to 30%.
- Increased proposal win rate by 40% by redesigning the solutioning approach for large RFPs and aligning offerings to regional innovation priorities.
- Established a Retail Center of Excellence (COE) to embed best practices, standardizing delivery processes and enhancing cross-project reusability.
- Directed a 400+ member delivery team across USA, UAE, India, and Africa, maintaining SLA compliance and CSAT.
Education
Master of Business Administration (MBA) - Marketing
Vellore Institute of Technology
07.2000
Skills
- P&L oversight and strategy
- E-commerce development (B2C/B2B)
- Operational governance and compliance
- Client and team leadership
Business development
Retail analytics
Process standardization
Data-driven decision making
Operations management
Timeline
AVP OF OPERATIONS (DIGITAL COMMERCE & RETAIL)
Netscribes Data & Insights Private Limited
04.2023 - 05.2025
VICE PRESIDENT - RETAIL SOLUTIONS & CONSULTING
e.Soft Technologies Pvt. Ltd.
03.2003 - 03.2023
Master of Business Administration (MBA) - Marketing
Vellore Institute of Technology