Ragini Luthra
DELHI
Summary
Customer support experience encompasses roles within travel, specifically addressing inquiries related to flights, hotels, and transport, utilizing Sabre and Amadeus systems. Engaged with customers through calls, chat, and emails, effectively assisting with their requests to enhance their satisfaction. Front line agent contributions involved issue resolution and providing accurate information, positioning the candidate to contribute positively in similar roles. Proficient in travel booking processes and familiar with industry-standard tools, facilitating efficient customer interactions.
Overview
4
4
years of professional experience
Work History
Hoppers
Front line agent
GURUGRAM
08.2023 - 10.2024
- Customer support in flights, hotels, and cars.
- I worked in Sabre and Amadeus.
- Worked in (Calls, chat and emails) according to the ques.
CUSTOMER SERVICE
GURUGRAM
11.2021 - 03.2023
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked on (chat and emails) related to the hotel and transport query.
- Front line agent.
- worked in amadeus and sabre
- Travel fusion.
EASE MY TRIP
CUSTOMER SUPPORT
NEW DELHI
10.2020 - 10.2021
- Assist customer over the call related to any travel issue
- worked on Galileo
Education
Bachelor of Arts - Arts
Delhi University
Vishav Vidyalay05-2022
Skills
- Customer service
- Travel booking
- Sabre usage
- Amadeus usage
- Galileo usage
- Issue resolution
- Chat support
- Front line support
- Hotel bookings
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Hoppers
Front line agent
08.2023 - 10.2024
CUSTOMER SERVICE
11.2021 - 03.2023
EASE MY TRIP
CUSTOMER SUPPORT
10.2020 - 10.2021
Bachelor of Arts - Arts
Delhi University
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