Mohan Akash Kumar
Chennai
Summary
Around 8 years of Experience in Aftermarket Support and Technical Projects (Customer service - Parts & Service) in Construction and Mining heavy machinery industry & Automobile field with proven success in Leadership, operational excellence & organizational development with keen understanding of Parts business.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Parts Information Specialist/ Product Lead
Caterpillar India Pvt. Ltd.
Chennai
10.2021 - Current
- Leading a team of 20 employees for Caterpillar technical information
- Create Project Charter, analyses scope, project planning & stakeholder management
- Handling a team of 8 employees to address Customer feedback and quality control
- Have wide experience of working in different Aftermarket Projects of various NPI & CPI projects for Technical Information
- Drive Customer experience & LEAN initiatives for the Team
- Recruit best talents for the team.
- Developed and maintained databases of information related to projects, products and services.
- Analyzed data to identify trends, patterns and relationships in support of management decisions.
- Prepared presentations illustrating data analysis results for internal stakeholders.
- Developed training materials for end-users on how to use the system effectively.
- Lead a work group comprised of Technical Writers and Project Coordinators to complete Aftermarket information (parts & service) for assigned NPI/CPI projects.
- Create Project Charter, analyze scope and create project plan.
- Collaborate with stakeholders and Project sponsor for gate reviews and deliverables.
- Lead improvement projects within the value center and effectively coordinate these projects with the Project Sponsor and other improvement project teams.
- Interpret & communicate Voice of Customer (VOC) and Voice of Business (VOB) needs.
- Deploy product support plan for all the NPIs and ensure delivery of documents like Parts manual, Operational maintenance manual, specifications manual and D&A.
- Create assignments and prefix information for OMM & specifications manuals.
- Ensure publishing of Service letter for the CPI programs to make customer and dealer aware of identified issues in a machine for warranty and rework.
- Work with stocks disposition team for the CPI issues for the serviceable parts to make enough caterpillar and dealer inventory volume.
- Drive Kitting information for customer to increase product Kit sales for maintenance & repair.
- Work with Product Groups, Supply Chain, Marketing, Dealers, and others to ensure appropriate information is provided for the project.
- Serve on appropriate teams to document, evaluate, establish new or change existing PID benchmarks, strategies, procedures, guidelines, and standards.
Project Coordinator
Caterpillar India Pvt. Ltd.
Chennai
01.2017 - 09.2021
- Proactively gathering NPI ECNs using the ECN lister for assigned new models from worldwide sources
- Handle all the Parts related queries from dealers/customers and address the issue to meet the customer requirement
- Actively train and mentor the team on the areas of improvement based upon the feedback received from customer
- Should determine the accuracy and completeness of information.
Parts Information Analyst
Caterpillar India Pvt. Ltd.
Chennai
02.2016 - 01.2017
- Technical Documentation of Machine Parts/ Specifications
- Linking the created graphic to the correct part for the Manuals
- Interpret the Engineering change notices (ECN) with the existing BOM and set the serviceability of parts.
Process Engineer
Precision Forgings
Chennai
05.2015 - 02.2016
- Analyzed production data to identify areas of improvement and reduce costs.
- Provided technical support to operations personnel throughout the plant.
- Performed equipment design, selection, installation, commissioning, start-up and troubleshooting activities.
- Collaborated with other departments such as Quality Control and Maintenance on projects related to process engineering initiatives.
- Professional evaluation of existing processes and systems to identify opportunities for cost-savings, process
enhancements and Business improvements. - Leveraging strong analytical skills, to study product specifications, shipping costs, location and other factors, and
then use models to design processes that will help achieve production goals. - Conducting ISO internal audit and reviewing the process flow in every MRM and give out corrective actions to
the Shop floor and the customer for continuous improvement.
Education
Bachelor of Engineering- Mechanical -
Satyabama University
01.2015
Skills
- Project Management
- LEAN
- Customer Experience
- Catalogue
- 6 Sigma
- Training & Mentoring
- VSM
- Communication
- Quality Management
- Windchill
- Project Planning
- MS - Project
- MS - Visio
- VBA
- Technical Documentation
- BOM
- MS-PPT
- Ms-Excel
- Aftermarket Support
- Serviceability
- Parts/Service
- Information Management
Certification
Certified Green Belt Lean Six Sigma
Accomplishments
- Leading a 6 Sigma project to optimize process efficiency & improve aftermarket service growth by increasing service parts visibility.
- Project to improve BOM lifecycle to have complete as Built with service detail of manufactured product with benefited savings.
- Implemented a Process improvement in the team for CPI with an estimated saving of particular allotted Recurring Cost.
Timeline
Parts Information Specialist/ Product Lead
Caterpillar India Pvt. Ltd.
10.2021 - Current
Project Coordinator
Caterpillar India Pvt. Ltd.
01.2017 - 09.2021
Parts Information Analyst
Caterpillar India Pvt. Ltd.
02.2016 - 01.2017
Process Engineer
Precision Forgings
05.2015 - 02.2016
Bachelor of Engineering- Mechanical -
Satyabama University
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