Ragini Pradeep Awade

Having 6+ years of experience in Automobile field with good knowledge and real time work experience. (Technical & Automobile) Highly motivated individual with experience in a fast paced and sales driven industry. Enthusiastic with a positive attitude. Handle Accessories policy within the authority given. Ability to grasp new ideas and integrate them into desired results, also good decision maker to operate proactively. Well experienced in Customer Handling (Service, resolving their queries of parts & warranty parts or accessories & technical queries etc…) Promote customer satisfaction and handle customer complaints. Establish customer's needs. Expert at up-selling Proficient group training skills Adept at developing effective training programs help technicians to meet the individual needs of each client and train sales and customer service professionals to be more effective. Specializes in developing innovative service methods that exceed customer expectations.

• Maintaining MIS data/report of Monthly/Yearly (Power-point, Ad.Excel, Excel Charts)
• Follow DMS for TPI.
• Use ETKA & ELSA pro for Preparation of parts and labour estimate.
• Monitor & co-coordinating End to End Service Process (Service RO's, service quotation, parts awareness, etc..)
• Determine and diagnose car issues based on customer description and vehicle condition.
• Translate customer-reported problems to actionable work orders for technicians to complete.
• Taking follow-ups with technician & service advisors or executives regarding the process (Parts, quotation, etc..)
• Handing Customers Via Non-voice process & with Voice process & in Personally.
• Review & Resolve the customer escalations along with service managers & general manager.
• Develop positive working relationships with technician, service advisors, back-end team.
• Order necessary parts from suppliers and double-check that they are delivered to technicians.
• Maintain customer records and enter data into computer databases.
• Encouraged teamwork with regular service team building exercises.

• DMS
• ERP
• Company Software Portals

• HSC, Maharashtra Board, Chetna College of Arts, Commerce & Science
• SSC, Maharashtra Board, D.J. High School